UK Health Security Agency

Laboratory IT Support Officer

Information:

This job is now closed

Job summary

The Microbiology Laboratory at Cambridge is the designated regional hub for the UK Health Security Agency (UKHSA) in the East of England. We deliver comprehensive microbiology services to Addenbrooke's Hospital, Royal Papworth Hospital, East and North Hertfordshire NHS Trust, surrounding districts, and other NHS laboratories. Situated on the outskirts of the historic and academic city of Cambridge, Addenbrooke's Hospital is a premier NHS Foundation Trust, consistently ranked among the top hospitals in the UK. The hospital has close ties with leading educational institutions, including the University of Cambridge, and serves as a prominent centre for biomedical research and education.

We are seeking a dedicated IT Support Officer to support and monitor the hardware, software and laboratory systems across the UKHSA Cambridge Microbiology and Public Health Laboratory (CMPHL). The successful candidate will work closely with the IT Manager supporting all areas of the laboratory IT hardware, and software. The successful candidate will monitor through processes how the hardware is performing, have a proactive approach to problem solving and work closely with the UKHSA, and NHS Trust IT teams.

Main duties of the job

  • Develop a good working knowledge of the laboratory IT network infrastructure
  • Where required, under the direction of the Performance Information and Finance Analyst and their deputy, assist with routine information extraction, departmental statistics and data handling to specified requirements and in a timely and appropriate manner, using data extraction and presentation tools where appropriate, whilst adhering to Information Governance standards
  • Assist with formal and informal training of IT systems
  • To contribute to the Quality Management System (QMS) by providing help with IT and software by updating of procedural documentation and involvement in all aspects of audit
  • Undertaking of and assistance with risk assessments within the QMS to identify requirements for planned replacement or upgrades
  • Develop good working relationships and communication channels with all levels of staff
  • Work with IT LIMS Provider on planned & un-planned system downtime, ensuring with the IT manager that communications & risk is at the forefront
  • In liaison with the Laboratory Quality Manager contribute to the Quality Management System (QMS) by providing assistance where appropriate with IT and software used in the provision of this system and by updating of EP's and involvement in all aspects of audit

For a full list of the main duties and responsibilities of the role, please refer to the attached Job Description.

About us

We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.

UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.

Please visit our careers site for more information https://gov.uk/ukhsa/careers

Details

Date posted

13 November 2024

Pay scheme

Other

Salary

£29,109 to £34,131 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working

Reference number

919-GB-300887-EXT

Job locations

Cambridge Laboratory

Addenbrookes Hospital

Cambridge

CB2 0QQ


Job description

Job responsibilities

Selection Process Details:

This vacancy will be assessed using a competency-based framework which will assess your Qualifications, knowledge and experience and / or skills and abilities outlined in the essential criteria.

Stage 1: Application & Sift

Competency-based assessment

You will be required to complete an application form. You will be assessed on the below listed 9 essential criteria, and this will be in the form of a:

  • Application form (Employer/ Activity history section on the application)

  • 750 word Statement of Suitability.

This should outline how your skills, experience, and knowledge, provide evidence of your suitability for the role, with reference to the essential criteria.

TheApplication form and Statement of Suitability will be marked together.

Shortlisting:

If you are successful at this stage, you will progress to interviewand assessment.

Please do not exceed 750 words. We will not consider any words over and above this number.

Feedback will not be provided at this stage.

Stage 2: Interview (competency based):

You will be invited to a (single) remote interview.

Knowledge, experience, skills & abilities will be tested at interview.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Eligibility Criteria:

Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants).

Location:

This role is based onsite at Addenbrooke's Hospital, Hills Road, Cambridge CB2 0QQ. Please note that hybrid working is not available for this role.

Security Clearance Level Requirement:

Successful candidates must pass a disclosure and barring security check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Personnel Security Standard.

Job description

Job responsibilities

Selection Process Details:

This vacancy will be assessed using a competency-based framework which will assess your Qualifications, knowledge and experience and / or skills and abilities outlined in the essential criteria.

Stage 1: Application & Sift

Competency-based assessment

You will be required to complete an application form. You will be assessed on the below listed 9 essential criteria, and this will be in the form of a:

  • Application form (Employer/ Activity history section on the application)

  • 750 word Statement of Suitability.

This should outline how your skills, experience, and knowledge, provide evidence of your suitability for the role, with reference to the essential criteria.

TheApplication form and Statement of Suitability will be marked together.

Shortlisting:

If you are successful at this stage, you will progress to interviewand assessment.

Please do not exceed 750 words. We will not consider any words over and above this number.

Feedback will not be provided at this stage.

Stage 2: Interview (competency based):

You will be invited to a (single) remote interview.

Knowledge, experience, skills & abilities will be tested at interview.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Eligibility Criteria:

Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants).

Location:

This role is based onsite at Addenbrooke's Hospital, Hills Road, Cambridge CB2 0QQ. Please note that hybrid working is not available for this role.

Security Clearance Level Requirement:

Successful candidates must pass a disclosure and barring security check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Personnel Security Standard.

Person Specification

Qualifications

Essential

  • Demonstrate the ability to undergo further education in the field of IT

Knowledge and experience

Essential

  • Microsoft Windows and Office installation and deployment
  • Sufficient or suitable relevant experience of:- Supporting Microsoft desktop and server environments, Change control processes, Good working knowledge of servers & networking, Excellent knowledge & experience of peripheral Hardware diagnosis and rectification, Back-up process & Disaster recovery options/process
  • Be able to review procedures or systems with teams to identify improvements and simplify processes and decision making
  • Excellent hardware, software and process troubleshooting

Skills and Capabilities

Essential

  • Excellent communication, interpersonal and customer service skills at all levels
  • Capable of working on own initiative, managing time affectively whilst working as a team player
  • Logical problem solving skills & ability to cascade technical knowledge.
  • Able to analyse situations, identify problems and seek solutions
Person Specification

Qualifications

Essential

  • Demonstrate the ability to undergo further education in the field of IT

Knowledge and experience

Essential

  • Microsoft Windows and Office installation and deployment
  • Sufficient or suitable relevant experience of:- Supporting Microsoft desktop and server environments, Change control processes, Good working knowledge of servers & networking, Excellent knowledge & experience of peripheral Hardware diagnosis and rectification, Back-up process & Disaster recovery options/process
  • Be able to review procedures or systems with teams to identify improvements and simplify processes and decision making
  • Excellent hardware, software and process troubleshooting

Skills and Capabilities

Essential

  • Excellent communication, interpersonal and customer service skills at all levels
  • Capable of working on own initiative, managing time affectively whilst working as a team player
  • Logical problem solving skills & ability to cascade technical knowledge.
  • Able to analyse situations, identify problems and seek solutions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

UK Health Security Agency

Address

Cambridge Laboratory

Addenbrookes Hospital

Cambridge

CB2 0QQ


Employer's website

https://www.gov.uk/government/organisations/uk-health-security-agency (Opens in a new tab)

Employer details

Employer name

UK Health Security Agency

Address

Cambridge Laboratory

Addenbrookes Hospital

Cambridge

CB2 0QQ


Employer's website

https://www.gov.uk/government/organisations/uk-health-security-agency (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Resourcing Support

Gurkamal Bhambra

Recruitment@ukhsa.gov.uk

Details

Date posted

13 November 2024

Pay scheme

Other

Salary

£29,109 to £34,131 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working

Reference number

919-GB-300887-EXT

Job locations

Cambridge Laboratory

Addenbrookes Hospital

Cambridge

CB2 0QQ


Supporting documents

Privacy notice

UK Health Security Agency's privacy notice (opens in a new tab)