IT Service Continuity Manager

Job description

Job responsibilities

Candidates must have a strong track record of performing in a Service Continuity role, ideally within a Public Sector environment and to ITIL principles.

• Responsible for providing minimum agreed service levels in cases of disaster, by reducing the risk to an acceptable level and planning for the recovery of IT services.
• Responsible for production of agreed Business Continuity plans and remedial action for Service Continuity
• Responsible for Management of risks that could seriously impact IT services and mitigate with Service Continuity planning.
• Maintaining service availability and performance at the highest possible levels before, during, and after incidents
• Planning for incident prevention, prediction, and management
• Establish effective, standardized processes for incident management, to enable service continuity.
• Provision of Service continuity management in line with ITIL practice
• Providing SME advice during the service transition/acceptance into service of new services
• Experience in planning and conducting regular testing (including desktop exercises) and training
• Whereas the role has no direct reports, there will a need for leadership in that the individual will lead and guide teams during crisis situations and to steer terms around executing business continuity plans
• Expertise in vendor engagement and service providers and their commitment to continuity maturity
• Highly skilled in influencing stakeholders, within Technology and outside Technology, on the criticality of established Command and Control and Incident Response Plans
• Awareness of the principles of the Civil Contingencies Act and how that governs the nature of the IT Service Continuity maturity

Essential Criteria

For this role you must have IT Service Continuity Management experience. This role requires an individual who has a proven track record in delivery in a similar role.

• Direct experience, relevant qualifications, and skills, in IT Service Continuity Management
• Experience in developing Business Continuity plans, including IT Service Continuity Plans
• Experienced in stakeholder engagement and communication, at all levels
• Excellent written and verbal communication skills
• Attention to detail
• Awareness of EPRR and relevant IRP principles
• Ideally experience in working in a ITIL environment
• Presentation and workshop delivery experience

Desirable Criteria

• ITIL Foundation Certificate (minimum) desirable

We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.

UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.

Selection Process

This vacancy is using Success Profiles, and will assess your Behaviours, Experience.

Stage 1: Application & SiftAs part of the application process, you will be asked to provide a Statement of Suitability in no more than 1000 words providing examples of how you meet the essential criteria. It should also detail what you and your experience can bring to the role.

This part of the selection process should outline how you consider your skills, experience, and achievements, and provide evidence of your suitability for the role, with particular reference to the essential criteria outlined.

You will also be asked to provide information within the Employer/ Activity history section of the application form. This is equivalent to the information you would provide on a CV, setting out your career history. This will be used in sifting process and will be scored

If you are successful at this stage, you will progress to interview

Stage 2: Panel Interview

All applicants that progress to interview will be assessed on behaviours / experience / technical / ability through Success Profiles.

When assessing strengths, we want to find out whether you and the job role are a good fit. We will look at what you enjoy doing and what you do well and often. By ensuring that the role is the right fit for you, you are more likely to enjoy it and perform well.

The Behaviours tested during the interview stage will be:

Seeing the Big Picture

Changing and Improving

Managing a Quality Service

Communicating and Influencing

Working Together

Benefits

• Alongside your salary of £49,592, UK Health Security Agency contributes £13,390 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• Range of health and wellbeing support

Any move to UKHSA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare.

Reserve List:

Candidates who pass the interview criteria but are not offered a post will be kept on a reserve list for 12 months and may be contacted if similar roles become available.

If you are interviewed for the post and do not meet the required threshold for the specified grade, your application may be assessed against a similar, lower grade role and you may be offered the post should one be available.

DBS - People working with government systems must complete Basic Personnel Security Standard (BPSS) checks which includes a disclosure and barring security check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed for this role is BPSS however there may be a requirement for this role to be SC cleared and you should familiarise yourself with the criteria of security clearance.

This role is Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants. Appointments to roles within UKHSA will be made in accordance with the Civil Service nationality rules. These can be found athttps://www.gov.uk/government/publications/nationality-rulesThis job is broadly open to the following groups:

• UK nationals
• Nationals of Commonwealth countries who have the right to work in the UK
• Nationals of the Republic of Ireland
• Nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of theEuropean Union Settlement Scheme (EUSS)
• Relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
• Relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
• Certain family members of the relevant EU, EEA, Swiss or Turkish nationals

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's Recruitment Principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Government baseline personnel security standard

Its important to note that there are currently exceptions to applications being considered if your conviction relates to any of the following:

• life sentences
• arson
• sexual offences
• hate and terror offences

Some departments will also consider the specific offence against the nature of the business, i.e., a conviction for fraud may rule you out for a finance role

Complaint process:

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact UKHSA Public Accountability Unit via email: Complaints1@ukhsa.gov.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.

Contact Details Sophie.Rigney@reed.com

Person Specification

Experience

Essential

• oDirect experience, relevant qualifications, and skills, in IT Service Continuity Management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

UK Health Security Agency

Address

Hybrid

Hybrid

NW9 5EQ

Employer's website

https://www.gov.uk/government/organisations/uk-health-security-agency (Opens in a new tab)