Senior Content Manager

Job description

Job responsibilities

Location

The UK Health Security Agency (UKHSA) offers hybrid working this means that whilst the role will be based in our Canary Wharf, London office, there will be opportunities for an element of working from home. UKHSA have office locations across the UK.

The balance between home and workplace working is to be agreed with the line manager, determined primarily by business needs and in line with departmental policy.

*Please be aware that this role can only be worked from within the UK and not overseas. Relocation expenses are not available.*

Working Pattern Full Time, Part Time, Job Share, Flexible Working, Hybrid Working - to participate in an out-of-hours on-call rota that covers national media issues

About Us

We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.

UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.

Detailed job description

You will:

• manage the publication of all UKHSAs content on GOV.UK
• take lead project responsibility for key Publishing development projects that improve publishing delivery and content presentation
• work with senior stakeholders to embed accessibility compliance
• lead an ambitious programme to develop an extended, expanded cohort of skilled devolved GOV.UK authors and monitor benefits to publishing operation and resource
• co-ordinate and prioritise emergency publishing with relevant cross-government content providers and guidance functions
• be responsible for the implementation of fast-moving public-facing content and maintaining accuracy in challenging circumstances
• be the lead in developing and re-shaping relationships with GDS and representing UKHSA Publishing on the GDS managing editors group
• be the departmental lead for development and extension of our Jira Service Desk workflow platform
• manage and respond to user-feedback on GOV.UK pages and adapt content accordingly to meet user needs
• be responsible for content design recruitment and internal and external content design training
• be responsible for maintaining a robust out-of-hours publishing service (including during emergency incidents).
• lead on the development of SOPs and best-practice publishing models
• be responsible for any large-scale content migration projects
• maintain legacy branded content and lead on strategy for retagging, rebranding or archiving this content if required
• develop an understanding of what users need from UKHSAs content and how to meet their needs, drawing on insight from user research, website analytics, and your professional experience.

Selection process details

STAGE 1 - APPLICATION & SIFT:

You will be required to complete an application form and a statement of suitability. Your Statement of Suitability should outline your skills, experience, and achievements, providing evidence of your suitability for the role, against the essential criteria (outlined in the person specification section). Your Statement of Suitability must not exceed 1,000 words. Please note do not exceed 1,000 words. We will not consider any words over and above this number.

You will be required to complete an application form. This will be assessed in line with the advertised essential criteria please do provide evidence of how you meet this.

If you are successful at this stage, you will progress to an interview.

Feedback will not be provided at this stage.

STAGE 2 INTERVIEW

This vacancy is being assessed using Success Profiles. During the interview we will assess your Behaviours/Strengths/Ability/ Experience/Technical skills.You will be asked to prepare and present a 5-minute presentation. The subject of this will be sent to you prior to interview.Behaviours to be assessed:

• Seeing the big picture
• Communicating and influencing
• Making effective decisions
• Managing a quality service
• Delivering at pace

Expected Timeline:

Advert close: 23:55hrs on 10/12/2023 unfortunately, late applications will not be considered. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Interviews: TBC

Please note these dates could be subject to change.

Eligibility Criteria

Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants)

Nationality requirements

Appointments to roles within UKHSA will be made in accordance with the Civil Service nationality rules. These can be found athttps://www.gov.uk/government/publications/nationality-rulesThis job is broadly open to the following groups:

• UK nationals
• Nationals of Commonwealth countries who have the right to work in the UK
• Nationals of the Republic of Ireland
• Nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of theEuropean Union Settlement Scheme (EUSS)
• Relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
• Relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
• Certain family members of the relevant EU, EEA, Swiss or Turkish nationals

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's Recruitment Principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment.

Security clearance level requirement

Successful candidates must pass a disclosure and barring security check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Personnel Security Standard. People working with government assets must complete Basic Personnel Security Standard checks.

For posts on UKHSA Civil Service terms and conditions, new entrants to the Civil Service are expected to start on the minimum of the pay band. For existing Civil Servants and roles advertised across government, the rules of transfer apply, i.e., level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive a 10% increase. Either case is determined by whichever is the highest.

Please Note

This role is to be appointed under Civil Service Terms & Conditions. Full details on the T&Cs are found https://www.ukhsa.reed.com/

Are you already a civil servant, or employed by a Civil Service Commission accredited public body? Please state home department on your application form.

Do you meet the nationality requirements for this post? https://www.ukhsa.reed.com/

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact UKHSA Public Accountability Unit via email:Complaints1@ukhsa.gov.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.

Person Specification

Education and experience

Essential

• educated to degree level in relevant subject or equivalent level of experience of working at a similar level
• writing for the web, with proven ability of creating content that is accessible and usable, draws on user research and analytics, and achieves organisational objectives
• managing more complex content development projects, including line management
• advising colleagues and stakeholders on digital projects
• developing user needs and content to meet those needs, and coaching colleagues
• working on GOV.UK or similar large public-sector websites
• using Whitehall Publisher
• editing complex technical, scientific material into plain English
• using best practice in writing for the web including using following a style guide, SEO and accessibility
• building relationships with specialist colleagues, including coaching them in writing for the web and plain English and having difficult conversations when required
• website performance data analysis
• of using Google analytics or any other web analytics tools

Desirable

• experience in delivering change and transformation initiatives, in either a project or operational environment
• experience of project management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

UK Health Security Agency

Address

Canary Wharf

London with Hybrid working

E14 5EA

Employer's website

https://www.gov.uk/government/organisations/uk-health-security-agency (Opens in a new tab)