Job summary
Grade & Salary: £25,976 - £30,264, EO (National)
JOB SUMMARY
The main responsibility of this role will be to monitor and support the hardware, software and laboratory systems across the MMMP (Manchester Microbiology Medical Partnership). The role will work closely with the I.T Project manager and Senior IT Specialist in the support of all areas of laboratory IT hardware, software and data. The role will monitor through processes how the hardware is performing, have a proactive approach to problem solving and work closely with the UKHSA, MFT & DLM I.T teams.
The role will be required to help maintain the Lab's Telepath LIMS and provide front line support to the Beaker LIMS, troubleshoot day to day issues encountered by staff across the MMMP, maintain IT stock and be responsible for auditing and ordering of new hardware and providing support to senior staff with data and report exports.
The post is vital link in providing technical support & advice across Microbiology as I.T is the enabler to delivering our business goals. This is an exciting opportunity to be involved with multiple dimensions of I.T.
Location
This is a Lab based role located at Clinical Scientist Building, MRI, Manchester, M13 9WL.
*Please be aware that this role can only be worked from within the UK and not overseas. Relocation expenses are not available.*
Working Pattern - Full Time
Main duties of the job
Responsibilities section:
- Assist with the delivery of IT systems within the MMMP.
- Be responsible for maintaining stocks of IT consumable items as appropriate.
- Assist with fault finding and correction in hardware and software in a timely and professional manner. o Install and set up new PC's with use of asset stickers.
- Provide support in the day to day working of PC's and peripherals.
- Assist in the provision and administration of LIS (laboratory information system) and intranet access with user accounts and passwords.; providing frontline support relating to issues with the local Trust LIMS.
- Develop a good working knowledge of the laboratory network infrastructure to allow assistance in maintaining it in good working order.
- Assist with routine information extraction, departmental statistics and data handling to specified requirements and in a timely and appropriate manner, using data extraction and presentation tools where required, whilst adhering to Information governance requirements.
- Assist with formal and informal training of IT systems within the department, ensuring the relevant guides are followed, the training is recorded and users have access to the right systems.
- Assist with audit of inventory of all IT related products to update the asset register.
The above is only an outline of the tasks, responsibilities and outcomes required of the role. You will carry out any other duties as may reasonably be required by the directorate.
About us
Working for the UKHSA
For more information on the UKHSA please visit: UK Health Security Agency - GOV.UK (www.gov.uk)
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
- Range of health and wellbeing support
Any move to UKHSA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at Childcare Choices | 30 Hours Free Childcare, Tax-Free Childcare and More | Help with Costs | GOV.UK
Job description
Job responsibilities
Selection process details
STAGE 1 - APPLICATION & SIFT:
You will be required to complete an application form and statement of suitability. This will be assessed in line with the advertised essential criteria please do provide evidence of how you meet this.
If you are successful at this stage, you will progress to an interview.
STAGE 2 INTERVIEW
This competition will involve an interview either face to face or via video.
As part of the process, candidates will be invited to interview which will involve an in-depth discussion of your previous experience and professional competence in relation to the criteria set out in the Person Specification.
Your Statement of Suitability should outline your skills, experience, and achievements, providing evidence of your suitability for the role, with reference to the essential criteria (outlined in the person specification section).
You will also be asked to provide information within the Employer/ Activity history section of the application form. This is equivalent to the information you would provide on a CV, setting out your career history.
Please note that you may be asked to undertake a test or presentation at interview.
For further information on the selection process, please refer to the attached Candidate Pack.
Expected Timeline:
Advert close: 23:55hrs on 7th of November 2023 unfortunately, late applications will not be considered. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Shortlist: TBC
Interviews: TBC
Please note these dates could be subject to change.
Essential Criteria:
It is important through your application and Statement of Suitability of up to 1200 words that you give evidence and examples of proven experience of each of the following criteria:
Job description
Job responsibilities
Selection process details
STAGE 1 - APPLICATION & SIFT:
You will be required to complete an application form and statement of suitability. This will be assessed in line with the advertised essential criteria please do provide evidence of how you meet this.
If you are successful at this stage, you will progress to an interview.
STAGE 2 INTERVIEW
This competition will involve an interview either face to face or via video.
As part of the process, candidates will be invited to interview which will involve an in-depth discussion of your previous experience and professional competence in relation to the criteria set out in the Person Specification.
Your Statement of Suitability should outline your skills, experience, and achievements, providing evidence of your suitability for the role, with reference to the essential criteria (outlined in the person specification section).
You will also be asked to provide information within the Employer/ Activity history section of the application form. This is equivalent to the information you would provide on a CV, setting out your career history.
Please note that you may be asked to undertake a test or presentation at interview.
For further information on the selection process, please refer to the attached Candidate Pack.
Expected Timeline:
Advert close: 23:55hrs on 7th of November 2023 unfortunately, late applications will not be considered. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Shortlist: TBC
Interviews: TBC
Please note these dates could be subject to change.
Essential Criteria:
It is important through your application and Statement of Suitability of up to 1200 words that you give evidence and examples of proven experience of each of the following criteria:
Person Specification
Education & Qualification
Essential
- IT based qualification at a higher education level e.g. HNC, BSc or equivalent level of experience of working at a similar level.
- Demonstrate the ability to undergo further education in the field of IT.
- Microsoft Windows and Office installation and deployment.
- Be able to review procedures or systems with teams to identify improvements and simplify processes and decision making.
- Excellent hardware, software and process troubleshooting
- Working within the NHS & experience with dealing with I.T suppliers
- Good communication and interpersonal skills Excellent interpersonal and customer service skills at all levels.
- Capable of working on own initiative, managing time affectively whilst working as a team player.
- Logical problem solving skills & ability to cascade technical knowledge.
- Good time keeping and an Organised approach to working.
- Flexible approach to work.
- Able to analyse situations, identify problems and seek solutions
- An understanding of and commitment to equality of opportunity and good working relationships.
Desirable
- Evidence of continuous professional development.
- Evidence of continued professional development
- Knowledge & experience of Laboratory Information Management Systems
Person Specification
Education & Qualification
Essential
- IT based qualification at a higher education level e.g. HNC, BSc or equivalent level of experience of working at a similar level.
- Demonstrate the ability to undergo further education in the field of IT.
- Microsoft Windows and Office installation and deployment.
- Be able to review procedures or systems with teams to identify improvements and simplify processes and decision making.
- Excellent hardware, software and process troubleshooting
- Working within the NHS & experience with dealing with I.T suppliers
- Good communication and interpersonal skills Excellent interpersonal and customer service skills at all levels.
- Capable of working on own initiative, managing time affectively whilst working as a team player.
- Logical problem solving skills & ability to cascade technical knowledge.
- Good time keeping and an Organised approach to working.
- Flexible approach to work.
- Able to analyse situations, identify problems and seek solutions
- An understanding of and commitment to equality of opportunity and good working relationships.
Desirable
- Evidence of continuous professional development.
- Evidence of continued professional development
- Knowledge & experience of Laboratory Information Management Systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
