Technical PM / Scrum Master

Job description

Job responsibilities

• Identify demand for new services and requirements
• Manage Kanban boards and work allocation, monitoring resource allocation and workloads, running weekly/daily task allocation/management meetings. Tracking interactions with other work and other teams, as well as supporting the team to help fix any infrastructure and service impediments.
• Support the team to help fix infrastructure and service impediments.
• Act as the escalation point for the team on configuration and delivery issues
• Help the team to define their needs/requests and improve the way we interact with colleagues in ITSM, Business Partnering and Infrastructure teams.
• Use the service desk system to monitor work on incidents, requests and project deliverables within the CEUS areas
• To assist the Team Manager and Senior Specialist Engineers in providing a high quality of customer service and support that will ensure that all UKHSA staff are able to access UKHSA ICT services as required, using properly configured and reliable devices
• Work in a collaborative manner with other ICT colleagues to deliver tasks successfully
• Provide administrative support for specialist systems, including supporting the delivery of system specification documentation and the production of relevant procedures and protocols
• Support the teams requirements for monitoring and managing system performance, capacity and growth, and implementing hardware changes and upgrades and database upgrades and migrations to maintain system performance and growth capacity by ensuring delivery of this work.
• Ensuring compliance with UKHSA ICT and other relevant policies
• To conduct such work as directed by the Senior Engineer or Team Manager consistently with departmental standards and to agreed timescales
• Responsible for maintaining own specialist skills with appropriate professional training
• To provide the Senior Specialist Engineer or Team Manager with estimates of effort and timescales for tasks as required
• Carry out support and service to all customers during the agreed working hours, including any out of hours working
• To comply with departmental and UKHSA requirements for the reporting of all absences
• Provide a level of work that adheres to the high standards and best practices in line with the SLAs as agreed with UKHSA Users
• Training and development: To provide training to the team members to enable them to provide quality support with the various technologies used by UKHSA as required, the training would be dependent on the individuals skills levels within the team.
• To assist the line manager in carrying out 1-2-1s during the year and PDRs at the start of year, mid-year and end of year

We pride ourselves as being an employer of choice, where Everyone Matters promoting equality opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.

UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.

Essential Criteria:

• Experience on Communication and Collaboration projects/programs, such as deployment of M355 and Teams

• Experience of End User Device project/programs, such as organisation-wide device refreshes
• Experience of Identity and access management or automation project/programs, such as enabling modern identities, SSO, MFA, security remediation work, M365 tenant to tenant data migration
• Experience managing workloads for technical teams
• Experience in an Agile Organization
• Hands-on technical knowledge of communication and collaboration technologies as well as end user device management services
• Ability to operate in a changing environment and to participate to the change
• Ability to speak credibly and authoritatively to technical and non-technical audiences and assimilate technical language quickly and effectively
• Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
• Evidence of excellent customer service skills and a commitment to improving services and performance for end users
• Skills for communication on complex matters and difficult situations, requiring persuasion and influence
• Skills for nurturing key relationships and maintaining personal networks
• Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend and appropriate course of action to address the issues
• Problem solving skills and ability to respond to sudden unexpected demands
• Good planning and risk management skills, with the ability to pre-empt potential issues and mitigate effectively to stop system disruptions occurring
• Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support
• Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales

Desirable Criteria:

• Formal technical qualification, eg MCSE or equivalent
• Knowledge of Prosci ADKAR

Selection Process

Stage 1: Application & Sift

This vacancy is using Success Profiles, and will assess your Behaviours and Experience.

As part of the application process you will be asked to provide a Personal Statement / Statement of Suitability in no more than 500 words

This should outline your skills, experience, and achievements, providing evidence of your suitability for the role, with particular reference to the Experience criteria or the essential criteria (outlined in the person specification section).

You will also be asked to provide information within the Employer/ Activity history section of the application form. This is equivalent to the information you would provide on a CV, setting out your career history. This will be used in the sifting process and will be scored.

Feedback will not be provided at this stage.

If you are successful at this stage, you will progress to interview

Stage 2: Panel Interview

All applicants that progress to interview will be assessed on behaviours / experience / technical / ability through Success Profiles.

The Behaviours tested during the interview stage will be:

• Working Together
• Managing a Quality Service
• Making effective decisions

Reserve List:

Candidates who pass the interview criteria but are not offered a post will be kept on a reserve list for 12 months and may be contacted if similar roles become available.

If you are interviewed for the post and do not meet the required threshold for the specified grade, your application may be assessed against a similar, lower grade role and you may be offered the post should one be available.

DBS - People working with government systems must complete Basic Personnel Security Standard (BPSS) checks which includes a disclosure and barring security check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed for this role is BPSS however there may be a requirement for this role to be SC cleared and you should familiarise yourself with the criteria of security clearance.

This role is Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants. Appointments to roles within UKHSA will be made in accordance with the Civil Service nationality rules. These can be found athttps://www.gov.uk/government/publications/nationality-rulesThis job is broadly open to the following groups:

• UK nationals
• Nationals of Commonwealth countries who have the right to work in the UK
• Nationals of the Republic of Ireland
• Nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of theEuropean Union Settlement Scheme (EUSS)
• Relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
• Relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
• Certain family members of the relevant EU, EEA, Swiss or Turkish nationals

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's Recruitment Principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Government baseline personnel security standard

Its important to note that there are currently exceptions to applications being considered if your conviction relates to any of the following:

• life sentences
• arson
• sexual offences
• hate and terror offences

Some departments will also consider the specific offence against the nature of the business, i.e., a conviction for fraud may rule you out for a finance role

Contact Details Sophie.Rigney@reed.com

Person Specification

Experience

Essential

• oExperience on Communication and Collaboration projects/programs, such as deployment of M355 and Teams

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

UK Health Security Agency

Address

REMOTE

REMOTE

NW9 5EQ

Employer's website

https://www.gov.uk/government/organisations/uk-health-security-agency (Opens in a new tab)