Job summary
Job title - Head of Service Delivery (Engineering Services)
Profession- Digital Data & Technology
Directorate - Data Operations
Full Time equivalent - 37.5 hours
No of Roles - 1
Contract Type - Permanent
Location - Home Working
Working Pattern - Full Time/Flexible Working / Hybrid Working/ Home Working
Grade & Salary - Grade 6 National banding - £62,489 - £71,893 per annum. Inner London -£66,291 -£ 75, 411 per annum. Outer London - £64,390 - £73,652
This role comes with a Market Pay Supplement of up to £10,000
New entrants to the Civil Service are expected to start on the minimum of the pay band.
The internal roles rules apply to existing Civil Servants, i.e. level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive 10% increase. Either case is determined by whichever is the highest.
This role is to be appointed under Civil Service Terms & Conditions. Full details on the T&C's are found https://www.ukhsa.reed.com/.
Closing Date - 06/08/2023. 23:55pm. Unfortunately, late applications will not be considered
Interview Date - 16/08/2023 - 18/08/2023 Please note, these dates are subject to change.
Main duties of the job
COVID-19 has reinforced the impact that threats to health can have on society and the economy and driven health security as a critical component of our national security architecture. The United Kingdom Health Security Agency (UKHSA) is a system leader for health security; taking action internationally to strengthen global health security, providing trusted advice to government and the public and reducing inequalities in the way different communities experience and are impacted by infectious disease, environmental hazards, and other threats to health.
UKHSA's remit, as an agency with a global-to-local reach, is to protect the health of the nation from infectious diseases and other external threats to health. As the nation's expert national health security agency UKHSA will:
- Prevent: anticipate threats to health and help build the nation's readiness, defences and health security
- Detect: use cutting edge environmental and biological surveillance to proactively detect and monitor infectious diseases and threats to health
- Analyse: use world-class science and data analytics to assess and continually monitor threats to health, identifying how best to control and mitigate the risks
- Respond: take rapid, collaborative and effective actions nationally and locally to mitigate threats to health when they materialise
About us
UKHSA will build on the legacy of the COVID-19 response to ensure resilient and scalable infrastructure to secure the UK in the strongest position to protect the public from future threats to health.
UKHSA mission is challenging, innovative and in the spotlight. To achieve our objectives effectively and fairly, we commit to representing modern Britain and all its diversity. UKHSA recognises that diversity of background and life experience brings different insights, creates challenge and encourages change and innovation. This in turn produces more accountable and trusted public services and better decisions; better because they are more attuned to the needs and interests of all our communities. Differences of thought and outlook are not only respected but expected. We want all our employees to feel that they can be themselves at work and that they are valued.
Data Operations
The UKHSA Data Operations Directorate provides strategic leadership and oversight for developing and managing a common and bespoke suite of performant, modern, secure, data and analytical tools, services, platforms and applications, ensuring access to high quality data and analytics services, internally and externally.
Job description
Job responsibilities
The role will provide leadership to the people forming the Engineering Services team, maintaining strong morale and providing a clear and compelling guiding framework for their day-to-day activities. A central part of the role will be the development of team members and team capabilities including the evolution of the service standards and delivery for all priority use cases.
You will draw from an extensive background of experience in Service Management, Service Transition, Service Architecture, Design and Implementation. You will be able to act as a senior technical expert in all aspects of Service provision and be prepared to provide leadership and guidance to other teams in a collaborative way.
You will have the following strengths:
- Strong relationship management: excellent communication and influencing skills verbal and written with the ability to liaise at all levels.
- Balance of both technical awareness and business acumen.
- Ability to manage in an ambiguous environment, clarifying strategies and plans, giving a sense of direction and purpose for self and team.
- Ability to drive change and overcome obstacles and resistance.
- Constructive and collaborative but with the ability to step in and take decisions in a timely manner to move the team forward.
- Excellent people management skills, able to engage and lead, with a passion for stretching and improving both teams and processes.
- Experience of capability leadership - You can encourage and develop a diverse community of people. You promote the business and its objective. You are a role model of the behaviours and standards expected of an experienced member of a civil service.
- Communication skills (data) - You can mediate between people and mend relationships, communicating with stakeholders at all levels. You know how to manage stakeholders expectations and facilitate discussions across high risk or complexity or under constrained timescales. You can speak and represent the community to large audiences inside and outside of government. (Relevant skill level: expert)
- Data integration design - You can establish standards and you keep abreast of best practice in industry and across government. You know how to keep those standards up to date and ensure adherence to them. (Relevant skill level: expert)
- Problem resolution (data) - You can anticipate problems and know how to prevent them. You understand how problems fit into the larger picture. You can identify and describe problems and help others to describe them. You know how to build problem-solving capabilities in others. (Relevant skill level: expert)
- Technical understanding (data engineering) - You can predict and advise on future technology changes that present opportunities for a product or programme. (Relevant skill level: expert)
- Testing - You can review requirements, specifications and define test conditions. You can identify issues and risks associated with work while being able to analyse and report test activities and results. (Relevant skill level: working)
We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.
UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.
Essential Criteria:
- Service design.
- Service management process/procedure definition.
- Business Partner engagement (to agree processes & interfaces).
- Process work instruction.
- Service reporting design.
- Service Change Request management for initiatives/projects which require out of scope deliverables.
- ITIL qualified.
- Minimum ten years experience in fast paced and dynamic environments
Desirable Criteria:
- Experience in agile product management
- Working in the public sector
- Working in healthcare
- ITIL experience
Selection Process
This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Strengths
This part of the selection process should outline how you consider your skills, experience and achievements, and provide evidence of your suitability for the role, with particular reference to the essential criteria outlined.
You will also be asked to provide information within the Employer/ Activity history section of the application form. This is equivalent to the information you would provide on a CV, setting out your career history. This will be used in sifting process and will be scored.
Stage 1: Application & SiftAs part of the application process, you will be asked to provide a Statement of Suitability in no more than 750 words regarding the following behaviours:
- Changing & Improving
- Managing a Quality Service
- Delivering at Pace
- Seeing the bigger picture
- Leadership
providing examples of how you meet the essential criteria. It should also detail what you and your experience can bring to the role. We suggest using the STAR (situation, task, action, result) method to demonstrate real-life examples for the specified essential criteria. Please note, only information provided within the stated word count will be considered.
If you are successful at this stage, you will progress to interview
Stage 2: Panel Interview
All candidates who are successful at the sift stage will be invited to an interview hosted remotely over teams. You will be expected to deliver a 5-10 minute presentation, the topic will be decided at a later date
The Behaviours tested during the interview stage will be:
- Changing & Improving
- Managing a Quality Service
- Delivering at Pace
- Seeing the bigger picture
- Leadership
Benefits
- Alongside your salary of £62,489 UK Health Security Agency contributes £16,872 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- ACivil Service pensionwith an average employer contribution of 27%
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- Range of health and wellbeing support
Any move to UKHSA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare.
Reserve List:
Candidates who pass the interview criteria but are not offered a post will be kept on a reserve list for 12 months and may be contacted if similar roles become available.
If you are interviewed for the post and do not meet the required threshold for the specified grade, your application may be assessed against a similar, lower grade role and you may be offered the post should one be available.
DBS
People working with government systems must complete Basic Personnel Security Standard (BPSS) checks which includes a disclosure and barring security check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed for this role is BPSS however there may be a requirement for this role to be SC cleared and you should familiarise yourself with the criteria of security clearance.
This role is Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants. Appointments to roles within UKHSA will be made in accordance with the Civil Service nationality rules. These can be found athttps://www.gov.uk/government/publications/nationality-rulesThis job is broadly open to the following groups:
- UK nationals
- Nationals of Commonwealth countries who have the right to work in the UK
- Nationals of the Republic of Ireland
- Nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of theEuropean Union Settlement Scheme (EUSS)
- Relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- Relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- Certain family members of the relevant EU, EEA, Swiss or Turkish nationals
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's Recruitment Principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Its important to note that there are currently exceptions to applications being considered if your conviction relates to any of the following:
- life sentences
- arson
- sexual offences
- hate and terror offences
Some departments will also consider the specific offence against the nature of the business, i.e., a conviction for fraud may rule you out for a finance role
Contact Details Sophie.Rigney@reed.com
Job description
Job responsibilities
The role will provide leadership to the people forming the Engineering Services team, maintaining strong morale and providing a clear and compelling guiding framework for their day-to-day activities. A central part of the role will be the development of team members and team capabilities including the evolution of the service standards and delivery for all priority use cases.
You will draw from an extensive background of experience in Service Management, Service Transition, Service Architecture, Design and Implementation. You will be able to act as a senior technical expert in all aspects of Service provision and be prepared to provide leadership and guidance to other teams in a collaborative way.
You will have the following strengths:
- Strong relationship management: excellent communication and influencing skills verbal and written with the ability to liaise at all levels.
- Balance of both technical awareness and business acumen.
- Ability to manage in an ambiguous environment, clarifying strategies and plans, giving a sense of direction and purpose for self and team.
- Ability to drive change and overcome obstacles and resistance.
- Constructive and collaborative but with the ability to step in and take decisions in a timely manner to move the team forward.
- Excellent people management skills, able to engage and lead, with a passion for stretching and improving both teams and processes.
- Experience of capability leadership - You can encourage and develop a diverse community of people. You promote the business and its objective. You are a role model of the behaviours and standards expected of an experienced member of a civil service.
- Communication skills (data) - You can mediate between people and mend relationships, communicating with stakeholders at all levels. You know how to manage stakeholders expectations and facilitate discussions across high risk or complexity or under constrained timescales. You can speak and represent the community to large audiences inside and outside of government. (Relevant skill level: expert)
- Data integration design - You can establish standards and you keep abreast of best practice in industry and across government. You know how to keep those standards up to date and ensure adherence to them. (Relevant skill level: expert)
- Problem resolution (data) - You can anticipate problems and know how to prevent them. You understand how problems fit into the larger picture. You can identify and describe problems and help others to describe them. You know how to build problem-solving capabilities in others. (Relevant skill level: expert)
- Technical understanding (data engineering) - You can predict and advise on future technology changes that present opportunities for a product or programme. (Relevant skill level: expert)
- Testing - You can review requirements, specifications and define test conditions. You can identify issues and risks associated with work while being able to analyse and report test activities and results. (Relevant skill level: working)
We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.
UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.
Essential Criteria:
- Service design.
- Service management process/procedure definition.
- Business Partner engagement (to agree processes & interfaces).
- Process work instruction.
- Service reporting design.
- Service Change Request management for initiatives/projects which require out of scope deliverables.
- ITIL qualified.
- Minimum ten years experience in fast paced and dynamic environments
Desirable Criteria:
- Experience in agile product management
- Working in the public sector
- Working in healthcare
- ITIL experience
Selection Process
This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Strengths
This part of the selection process should outline how you consider your skills, experience and achievements, and provide evidence of your suitability for the role, with particular reference to the essential criteria outlined.
You will also be asked to provide information within the Employer/ Activity history section of the application form. This is equivalent to the information you would provide on a CV, setting out your career history. This will be used in sifting process and will be scored.
Stage 1: Application & SiftAs part of the application process, you will be asked to provide a Statement of Suitability in no more than 750 words regarding the following behaviours:
- Changing & Improving
- Managing a Quality Service
- Delivering at Pace
- Seeing the bigger picture
- Leadership
providing examples of how you meet the essential criteria. It should also detail what you and your experience can bring to the role. We suggest using the STAR (situation, task, action, result) method to demonstrate real-life examples for the specified essential criteria. Please note, only information provided within the stated word count will be considered.
If you are successful at this stage, you will progress to interview
Stage 2: Panel Interview
All candidates who are successful at the sift stage will be invited to an interview hosted remotely over teams. You will be expected to deliver a 5-10 minute presentation, the topic will be decided at a later date
The Behaviours tested during the interview stage will be:
- Changing & Improving
- Managing a Quality Service
- Delivering at Pace
- Seeing the bigger picture
- Leadership
Benefits
- Alongside your salary of £62,489 UK Health Security Agency contributes £16,872 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- ACivil Service pensionwith an average employer contribution of 27%
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- Range of health and wellbeing support
Any move to UKHSA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare.
Reserve List:
Candidates who pass the interview criteria but are not offered a post will be kept on a reserve list for 12 months and may be contacted if similar roles become available.
If you are interviewed for the post and do not meet the required threshold for the specified grade, your application may be assessed against a similar, lower grade role and you may be offered the post should one be available.
DBS
People working with government systems must complete Basic Personnel Security Standard (BPSS) checks which includes a disclosure and barring security check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed for this role is BPSS however there may be a requirement for this role to be SC cleared and you should familiarise yourself with the criteria of security clearance.
This role is Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants. Appointments to roles within UKHSA will be made in accordance with the Civil Service nationality rules. These can be found athttps://www.gov.uk/government/publications/nationality-rulesThis job is broadly open to the following groups:
- UK nationals
- Nationals of Commonwealth countries who have the right to work in the UK
- Nationals of the Republic of Ireland
- Nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of theEuropean Union Settlement Scheme (EUSS)
- Relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- Relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- Certain family members of the relevant EU, EEA, Swiss or Turkish nationals
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's Recruitment Principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Its important to note that there are currently exceptions to applications being considered if your conviction relates to any of the following:
- life sentences
- arson
- sexual offences
- hate and terror offences
Some departments will also consider the specific offence against the nature of the business, i.e., a conviction for fraud may rule you out for a finance role
Contact Details Sophie.Rigney@reed.com
Person Specification
Education & Qualifications
Essential
Person Specification
Education & Qualifications
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
