Support Officer- Accounts Receivable

Job description

Job responsibilities

• You will have responsibility for a section of the Receivables ledger dealing with credit control queries and ensuring cash flow for the business is maximised and to minimise the risk of non-payment associated with the supply of goods and/or services to agreed contractual terms and conditions

• To work with the Principle Support Officer, the Head of Accounts Receivable and Receivables team to ensure that the business delivers agreed collective targets.

• To ensure that receipts and allocations are accurately managed on a timely basis and the prompt resolution of customer queries in order to deliver a quality service.

• To work with the Principal Support Officer to assist in releasing any sales order blockages that have been identified and to take responsibility for these to a satisfactory outcome.

• To work with and advise the Principle Support and the Head of Accounts Receivable in recommendations to driving change and process improvements including system development

• The post holder will be responsible for ensuring the accuracy of invoices raised for all debtors, collection, and recovery of cash in a timely manner and assisting in reporting on all outstanding debtors.

• Work with the Principle Support Officer and the Head of Accounts Receivable in the maintenance of strong relationships with both third party and internal customers

• Assisting where required, ensuring that compliance to all audit and statutory requirements are adhered to including assisting the team with information to produce reports for year-end requirements.

• To work with the Principle Support Officer ,Section Head Accounts Receivables and Receivables team to maximise the MaPS system usage

• Cover for other Receivables colleagues in their absence ensuring department objectives are maintained

Security clearance level requirement

Successful candidates must pass a disclosure and barring security check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Personnel Security Standard.

People working with government assets must complete Basic Personnel Security Standard checks.

Essential Criteria

• Proven experience in working in a sales ledger/credit control environment with high volumes of transactions.Proven excellent communication skills
• Proven experience in a customer services function
• Experience in an Order to Cash Accounts Receivable/Sales Ledger Team particularly knowledge and experience of a shared service business centre
• Experience of working in a credit control department
• Microsoft Office skills particularly in Excel, Word and Outlook
• Evidence of achieving targets

Selection process details

This vacancy is usingSuccess Profiles, and will assess your behaviours and experience.

As part of the application process you will be asked to provide your CV to show your experiences and a Personal Statement / Statement of Suitability [in no more than 750 words].

This should outline your skills, experience, and achievements, providing evidence of your suitability for the role, with particular reference to the Experience criteria or the essential criteria (outlined in the person specification section).You will also be asked to provide information within the Employer/ Activity history section of the application form. This is equivalent to the information you would provide on a CV, setting out your career history. This will be used in the sifting process and will be scored.

Stage 1 Application & Shortlisting (sifting)

You will be required to complete an application form. This will be assessed in line with the advertised criteria.

If you are successful at this stage, you will progress to an interview.

Stage 2 Interview

All applicants that progress to interview will be assessed on behaviours experience and strengths Success Profiles.

When assessing strengths, we want to find out whether you and the job role are a good fit. We will look at what you enjoy doing and what you do well and often. By ensuring that the role is the right fit for you, you are more likely to enjoy it and perform well.

The Behaviours tested during the interview stage will be:

• Communicating and Influencing
• Working Together
• Delivering at Pace
• Managing a Quality Service
• Making effective decisions

Eligibility Criteria

Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants/Civil servants on Loan).

Please note:

New entrants to the Civil Service are expected to start on the minimum of the pay band. The internal roles pay rules apply to existing Civil Servants, i.e. level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive 10% increase. Either case is determined by whichever is the highest.

For further details please refer to the Information Sheet- Starting Salaries & Benefits attachment

Feedback will only be provided if you attend an interview.

Person Specification

Experience

Essential

• Statement of Suitability

Experience

Essential

• CV

Behaviours

Essential

• Communicating and Influencing
• Working together
• Delivering at pace
• Managing a quality service
• Making effective decisions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

UK Health Security Agency

Address

Home working

17 Smith Square

Home working

SW1P 3HX

Employer's website

https://www.gov.uk/government/organisations/uk-health-security-agency (Opens in a new tab)