Job summary
Health & Care Jersey is seeking an experienced senior operational leader to ensure the delivery of improvements across Acute Care services.
Reporting directly to the Chief Operating Officer, the Deputy Chief Operating Officer will play a critical role in leading key operational areas that underpin both daily service delivery and long term performance improvement.
The post holder will bring strong technical expertise, professional credibility, and the leadership skills needed to influence multi professional teams and nurture a positive culture that directly enhances patient care.
The Deputy COO will provide strategic and operational support across the COOs full portfolio and will deputise where required.
Applicants must demonstrate a proven track record of effective stakeholder management across and within organisational boundaries. Acute Services is HCJs largest operational sector, delivering emergency and planned care across Medical, Surgical, and Womens and Childrens specialties.
This opportunity provides a unique opportunity to contribute to the leadership to system wide health care services.
This role offers a unique opportunity to help shape the future of acute care for Islanders. With a new acute hospital build on the horizon and significant investment in the design and development of services, this is a pivotal moment for healthcare in Jersey.
Main duties of the job
The Deputy Chief Operating Officer Acute Services will have overall operational responsibility
for the General Manager for Operational Resilience and the General manager for Patient
Access/Cancer department as well as contributing to the delivery of core performance and
quality standards related to Emergency Department, cancer, diagnostics and elective care.
The post holder will lead senior colleagues who are accountable for the safe and effective
delivery of elective inpatient and outpatient acute services and clinical administrative teams
ensuring high quality outcomes for patients through consistent pathway management process
and systems.
The post holder will contribute to the delivery of HCJs strategic plan and will lead key strategic
change by working in partnership with the Care group Teams, and external bodies, to deliver
sustainable, high quality patient care that achieves HCJ Advisory Board objectives across the
local health economy.
The post holder will play a key leadership role within the organisation and proactively lead and
provide solutions to resolve complex operational issues in accordance with board objectives,
quality and other statutory standards and resource constraints
About us
At Health and Care Jersey, were not just delivering healthcare - were shaping the future of health and wellbeing for over 100,000 Islanders and visitors. Our dedicated team of over 2,000 professionals provides essential care across 30+ diverse departments, offering a wide range of specialist services from acute and emergency care to community and preventative health initiatives.
With state-of-the-art facilities like the brand-new Enid Quenault Health and Wellbeing Centre and exciting plans to modernise our healthcare infrastructure, this is a great time to join us. Whether you're providing frontline patient care, supporting health initiatives in the community, or contributing to vital mental health and social services, your work will make a meaningful impact on people's lives every day.
Join us and be part of something extraordinary.
Job description
Job responsibilities
Provide advice to the Chief Officer, Chief Operations Officer (COO) and respective Minister/s or
senior civil servants through briefing or reports as required.
Act independently, taking timely and significant decisions to ensure the operational delivery of
the departments they are responsible for.
Provide dynamic, innovative leadership using a positive, strong influencing style to
ensure services are run effectively and to budget, ensuring they work in a
positive and collaborative manner.
Support the Executive team, Non-Executive Directors and wider system leadership to achieve
strategy, vision and objectives through the development of operational strategies and plans.
Review organisational performance alongside the COO and other relevant Directors to provide
effective and robust recovery or improvement.
Ensure consistently high-quality care through the development of a culture of effective teamwork
and patient focus, and through the empowerment of Care Group clinical leaders and contribute
to attainment of good outcomes against regulatory and statutory assessment processes by
leading specific areas of the single assessment framework
Embed a culture and performance management system which ensures that all staff understand
and comply with HCJs policies and procedures, and encourages continuous improvement.
The post holder will be required to deputise with full designate responsibility for the COO Acute
services and may be required to attend HCJ Advisory Board, in public, to update on associated
programmes of work.
Job description
Job responsibilities
Provide advice to the Chief Officer, Chief Operations Officer (COO) and respective Minister/s or
senior civil servants through briefing or reports as required.
Act independently, taking timely and significant decisions to ensure the operational delivery of
the departments they are responsible for.
Provide dynamic, innovative leadership using a positive, strong influencing style to
ensure services are run effectively and to budget, ensuring they work in a
positive and collaborative manner.
Support the Executive team, Non-Executive Directors and wider system leadership to achieve
strategy, vision and objectives through the development of operational strategies and plans.
Review organisational performance alongside the COO and other relevant Directors to provide
effective and robust recovery or improvement.
Ensure consistently high-quality care through the development of a culture of effective teamwork
and patient focus, and through the empowerment of Care Group clinical leaders and contribute
to attainment of good outcomes against regulatory and statutory assessment processes by
leading specific areas of the single assessment framework
Embed a culture and performance management system which ensures that all staff understand
and comply with HCJs policies and procedures, and encourages continuous improvement.
The post holder will be required to deputise with full designate responsibility for the COO Acute
services and may be required to attend HCJ Advisory Board, in public, to update on associated
programmes of work.
Person Specification
Experience
Essential
- Management and leadership experience at a senior level in
- healthcare delivery
- Experience of working at a senior/sub board management
- level within a Healthcare provider
- Experience of capacity planning and translating organisation
- strategy and vision into operational objectives
- Evidence of successfully leading significant organisational change
- in developing new models of healthcare delivery
- Demonstrate experience of building, maintaining and utilising
- successful relationship with all staff especially clinicians within
- complex organisations
- Experience of the regulation of health and social care services
- e.g. CQC, including the audit and reporting against standards.
- Demonstrate strong and credible leadership in being able to pull
- people together across systems and motivate them to deliver common aims and targets
- Demonstrate considerable experience of situational leadership, human resource management and people development
Desirable
- Varied leadership experience within acute healthcare delivery
Qualifications
Essential
- Educated to degree level/equivalent professional qualification or relevant equivalent professional experience
- Postgraduate level management qualification or relevant equivalent
- professional experience
- Evidence of continuing professional development
Desirable
- Project management qualifications
- Healthcare leadership course
Person Specification
Experience
Essential
- Management and leadership experience at a senior level in
- healthcare delivery
- Experience of working at a senior/sub board management
- level within a Healthcare provider
- Experience of capacity planning and translating organisation
- strategy and vision into operational objectives
- Evidence of successfully leading significant organisational change
- in developing new models of healthcare delivery
- Demonstrate experience of building, maintaining and utilising
- successful relationship with all staff especially clinicians within
- complex organisations
- Experience of the regulation of health and social care services
- e.g. CQC, including the audit and reporting against standards.
- Demonstrate strong and credible leadership in being able to pull
- people together across systems and motivate them to deliver common aims and targets
- Demonstrate considerable experience of situational leadership, human resource management and people development
Desirable
- Varied leadership experience within acute healthcare delivery
Qualifications
Essential
- Educated to degree level/equivalent professional qualification or relevant equivalent professional experience
- Postgraduate level management qualification or relevant equivalent
- professional experience
- Evidence of continuing professional development
Desirable
- Project management qualifications
- Healthcare leadership course
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).