Job summary
Health & Care Jersey has an exciting opportunity for a talented individual to join our team and drive improvements in the provision of acute care for Jerseys islanders. With a new acute hospital build on the horizon, preparation for regulatory assessment underway and the need to shape and evolve our services that include considerations regarding off island contracting, there are complex and rewarding areas of work that will provide an exciting portfolio for the successful candidate. This role will require a motivated, experienced leader with a proven track record in building effective multi-professional relationships to deliver positive outcomes within an acute provider setting but also across a health system.
Health Care Jersey is seeking to recruit an experienced healthcare operational colleague to contribute to the collective leadership of the Surgical Services care group in Acute Services. Accountable to the Chief of Service, the General Manager is a critical component of the senior leadership team for the care group with core responsibilities that include budget management, day to day operational oversight of service delivery and improvements to access and waiting list performance through capacity and demand modelling and business planning.
Interview date Friday 5th June (stakeholder and formal panel)
Main duties of the job
The role holder will work as an effective member of the SLT, alongside Care Group Lead Nurses to provide visible and compassionate leadership to clinical and non-clinical colleagues in Health & Care Jersey. Predominantly working at Jersey General Hospital in St Helier but also leading services at The Enid Quenault Health and Wellbeing Centre (a new healthcare facility) they will line manage assistant general managers and care group administrative staff delivering both inpatient and outpatient services and care.
Surgical services offers a diverse operational role. The Care Group provides inpatient and outpatient secondary care services across surgical sub-specialties including but not limited to General surgery, upper and lower GI, Trauma and Orthopaedics, Head and Neck, ENT, Ophthalmology and Urology. In addition, the critical infrastructure of Theatres, Anaesthetics & Critical Care and Radiology. Our elective programme is delivered across main theatres, day surgery and minor operations suites. Waiting list recovery and performance improvements for the longer term will be a key priority for the General manager as we look to develop the functional brief for the ambulatory site of Jerseys New Healthcare Facility, describing modern pathways of care and service redesign, that enables sustainable high quality care, fit for the future.
About us
At Health and Care Jersey, were not just delivering healthcare - were shaping the future of health and wellbeing for over 100,000 Islanders and visitors. Our dedicated team of over 2,000 professionals provides essential care across 30+ diverse departments, offering a wide range of specialist services from acute and emergency care to community and preventative health initiatives. With state-of-the-art facilities like the brand-new Enid Quenault Health and Wellbeing Centre and exciting plans to modernise our healthcare infrastructure, this is a great time to join us. Whether you're providing frontline patient care, supporting health initiatives in the community, or contributing to vital mental health and social services, your work will make a meaningful impact on people's lives every day.
Surgical services offers a diverse operational role. The Care Group provides inpatient and outpatient secondary care services across surgical sub-specialties including but not limited to General surgery, upper and lower GI, Trauma and Orthopaedics, Head and Neck, ENT, Ophthalmology and Urology. In addition, the critical infrastructure of Theatres, Anaesthetics & Critical Care and Radiology.
Job description
Job responsibilities
1. Lead on the development of the strategic direction for the Care Group in line with the
overall HCJ strategy and transformation programme, ensuring services are patient/client
focused, efficient and viable and provide a quality experience within financial resources.
2. Analyse performance data and trends to identify opportunities to improve services and
recommend policy and legislative changes with relevant stakeholders to ensure services
meet the needs of the Jersey population.
3. Develop, plan and lead the implementation of new service initiatives or amendments,
taking into consideration new technologies to support the best outcome for
patients/clients.
4. Lead and deliver change, acting as a role model and gaining commitment for continuous
improvement from colleagues and motivating the workforce to overcome barriers and
improve clinical effectiveness. Utilise recognised project management methodologies
and ensure effective governance and reporting arrangements are in place for the Care
Group to achieve service delivery objectives and realise target benefits.
5. Implement, embed and maintain an effective clinical governance and risk management
framework to drive improvement through measurement, analysis, research and
implementation of strategic solutions, ensuring effective controls and in line with the
overall HCJs Governance Framework.
6. Responsible for ensuring effective safeguarding measures are in place to protect
vulnerable adults and children including escalation to the appropriate bodies/agencies to
provide support.
7. Provide effective financial management aligned with maximising productivity to ensure
delivery of performance outcomes.
8. Ensure services within the Care Group are delivered in a person-centred way and clinical
quality domains are met.
9. Develop a cohesive, motivated and high performing team, ensuring effective operational
management of all clinical and non-clinical functions.
10. Ensure processes are in place to enable compliance with policies and procedures
relating to care delivery and recognised standards.
11. (Mental Health only) Undertake clinical work whilst on the on-call Mental Health
Manager role, including undertaking seclusion reviews in accordance with the Seclusion
policy.
Job description
Job responsibilities
1. Lead on the development of the strategic direction for the Care Group in line with the
overall HCJ strategy and transformation programme, ensuring services are patient/client
focused, efficient and viable and provide a quality experience within financial resources.
2. Analyse performance data and trends to identify opportunities to improve services and
recommend policy and legislative changes with relevant stakeholders to ensure services
meet the needs of the Jersey population.
3. Develop, plan and lead the implementation of new service initiatives or amendments,
taking into consideration new technologies to support the best outcome for
patients/clients.
4. Lead and deliver change, acting as a role model and gaining commitment for continuous
improvement from colleagues and motivating the workforce to overcome barriers and
improve clinical effectiveness. Utilise recognised project management methodologies
and ensure effective governance and reporting arrangements are in place for the Care
Group to achieve service delivery objectives and realise target benefits.
5. Implement, embed and maintain an effective clinical governance and risk management
framework to drive improvement through measurement, analysis, research and
implementation of strategic solutions, ensuring effective controls and in line with the
overall HCJs Governance Framework.
6. Responsible for ensuring effective safeguarding measures are in place to protect
vulnerable adults and children including escalation to the appropriate bodies/agencies to
provide support.
7. Provide effective financial management aligned with maximising productivity to ensure
delivery of performance outcomes.
8. Ensure services within the Care Group are delivered in a person-centred way and clinical
quality domains are met.
9. Develop a cohesive, motivated and high performing team, ensuring effective operational
management of all clinical and non-clinical functions.
10. Ensure processes are in place to enable compliance with policies and procedures
relating to care delivery and recognised standards.
11. (Mental Health only) Undertake clinical work whilst on the on-call Mental Health
Manager role, including undertaking seclusion reviews in accordance with the Seclusion
policy.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent level experience
- Masters degree in a health or care related subject, or demonstrable
- experience in critical analysis
Desirable
- Project management qualifications
Experience
Essential
- Experience of working at a senior operational management level
- within a Health or Social Care setting.
- Experience of patient/client capacity and demand planning
- Experience of writing business plans and policy development
- Experience of the regulation of health and social care services
- e.g. CQC, including the audit and reporting against standards.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent level experience
- Masters degree in a health or care related subject, or demonstrable
- experience in critical analysis
Desirable
- Project management qualifications
Experience
Essential
- Experience of working at a senior operational management level
- within a Health or Social Care setting.
- Experience of patient/client capacity and demand planning
- Experience of writing business plans and policy development
- Experience of the regulation of health and social care services
- e.g. CQC, including the audit and reporting against standards.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).