Job summary
This is an exciting and unique opportunity to lead the development of a robust patient access, performance and administration service to support the elective pathway for Jerseys Healthcare Service.
The role will include the following areas for responsibility:
- Apointment Services; Outpatients, Endoscopy, Elective Inpatients
- Cancer MDT performance management and MDT co-ordinator team
- Medical Secretaries
- Health Records
- Private Patient Administrative & Management Team
- Patient Eligibility Team
- Tertiary Care Administration
- Patient Overseas Travel Team
- Outpatient Nursing Team
- Phlebotomy Services
The role is supported by 3 assistant general managers
Strong leadership and people management skills are required together with experience in senior healthcare patient administration and booking services, ideally within an NHS environment. Knowledge of patient pathways, pathway management and performance management.
Main duties of the job
The General Manager is accountable for providing effective strategic, operational delivery and
business management, working alongside clinical and other colleagues, ensuring the delivery of
high quality and responsive patient/client services within the resource available.
Responsible for providing leadership, drive, developing strategies and direction to ensure the
department achieves its objectives of providing safe, effective and responsive patient/client
services.
Leadership & Change Management: Provide strong, compassionate leadership to drive
transformational change and strategic development.
Operational Management, Oversee budget management, resource allocation, and
performance monitoring to achieve divisional targets.
People Development: Foster a dynamic and empowering culture, ensuring effective
communication, staff development, and performance management.
Collaboration & Communication: Strengthen partnerships within HCJ and externally.
Service & Quality Improvement, Work with clinical teams to enhance patient pathways,
integrate service designs, and leverage technology for innovation.
There are a number of generic General manager posts covering different care groups. For
service resilience needs or following personnel development conversations, post holders may
move care groups following discussion.
General Managers will be required to participate in the relevant, Senior On call Manager rota for
HCJ.
About us
At Health and Care Jersey, were not just delivering healthcare - were shaping the future of health and wellbeing for over 100,000 Islanders and visitors. Our dedicated team of over 2,000 professionals provides essential care across 30+ diverse departments, offering a wide range of specialist services from acute and emergency care to community and preventative health initiatives.With state-of-the-art facilities like the brand-new Enid Quenault Health and Wellbeing Centre and exciting plans to modernise our healthcare infrastructure, this is a great time to join us. Whether you're providing frontline patient care, supporting health initiatives in the community, or contributing to vital mental health and social services, your work will make a meaningful impact on people's lives every day.
Job description
Job responsibilities
1. Lead on the development of strategic direction for services in line with the overall HCJ
strategy and transformation programme ensuring services are patient/client focused,
efficient and viable and provide a quality experience within financial resources.
2. Analyse performance data and trends to identify opportunities to improve services and
recommend policy and legislative changes with relevant stakeholders to ensure services
meet the needs of the Jersey population.
3. Develop, plan and lead the implementation of new service initiatives or amendments,
taking into consideration new technologies to support the best outcome for
patients/clients.
4. Lead and deliver change acting as a role model and gaining commitment for continuous
improvement from colleagues and motivating the workforce to overcome barriers and
improve clinical effectiveness. Utilise recognised project management methodologies
and ensure effective governance and reporting arrangements are in place to achieve
service delivery objectives and realise target benefits.
5. Implement, embed and maintain an effective clinical governance and risk management
framework to drive improvement through measurement, analysis, research and
implementation of strategic solutions, ensuring effective controls and in line with the
overall HCJs Governance Framework.
6. Responsible for ensuring effective safeguarding measures are in place to protect
vulnerable adults and children including escalation to the appropriate bodies/agencies to
provide support.
7. Provide effective financial management aligned with maximising productivity to ensure
delivery of performance outcomes.
8. Ensure services are delivered in a person-centred way and clinical quality domains are
met.
9. Develop a cohesive, motivated and high performing team, ensuring effective operational
management of all clinical and non-clinical functions.
10. Ensure processes are in place to enable compliance with policies and procedures
relating to care delivery and recognised standards.
Role specific:
General Manager - Cancer and Patient Administration
1. Operational management lead for the Somerset Cancer Register, ensuring the system is
fully used, staff are trained, system updates actioned, performance reporting and
monitoring undertaken and submissions to the NHS cancer audits with benchmarking
completed and escalated.
2. Deliver a robust cancer MDT service to support management of patient treatment
pathways both on and off Island.
3. Operational management lead for Maxims EPR system, ensuring patient access
administrative staff are fully trained at induction and periodically as system upgrades are
implemented. Identify issues and escalate as required.
4. Develop and improve the patient access functionality ensuring a responsive service for
patient appointments for both outpatient and elective inpatient procedures. Utilising new
digital services to support improvement.
Job description
Job responsibilities
1. Lead on the development of strategic direction for services in line with the overall HCJ
strategy and transformation programme ensuring services are patient/client focused,
efficient and viable and provide a quality experience within financial resources.
2. Analyse performance data and trends to identify opportunities to improve services and
recommend policy and legislative changes with relevant stakeholders to ensure services
meet the needs of the Jersey population.
3. Develop, plan and lead the implementation of new service initiatives or amendments,
taking into consideration new technologies to support the best outcome for
patients/clients.
4. Lead and deliver change acting as a role model and gaining commitment for continuous
improvement from colleagues and motivating the workforce to overcome barriers and
improve clinical effectiveness. Utilise recognised project management methodologies
and ensure effective governance and reporting arrangements are in place to achieve
service delivery objectives and realise target benefits.
5. Implement, embed and maintain an effective clinical governance and risk management
framework to drive improvement through measurement, analysis, research and
implementation of strategic solutions, ensuring effective controls and in line with the
overall HCJs Governance Framework.
6. Responsible for ensuring effective safeguarding measures are in place to protect
vulnerable adults and children including escalation to the appropriate bodies/agencies to
provide support.
7. Provide effective financial management aligned with maximising productivity to ensure
delivery of performance outcomes.
8. Ensure services are delivered in a person-centred way and clinical quality domains are
met.
9. Develop a cohesive, motivated and high performing team, ensuring effective operational
management of all clinical and non-clinical functions.
10. Ensure processes are in place to enable compliance with policies and procedures
relating to care delivery and recognised standards.
Role specific:
General Manager - Cancer and Patient Administration
1. Operational management lead for the Somerset Cancer Register, ensuring the system is
fully used, staff are trained, system updates actioned, performance reporting and
monitoring undertaken and submissions to the NHS cancer audits with benchmarking
completed and escalated.
2. Deliver a robust cancer MDT service to support management of patient treatment
pathways both on and off Island.
3. Operational management lead for Maxims EPR system, ensuring patient access
administrative staff are fully trained at induction and periodically as system upgrades are
implemented. Identify issues and escalate as required.
4. Develop and improve the patient access functionality ensuring a responsive service for
patient appointments for both outpatient and elective inpatient procedures. Utilising new
digital services to support improvement.
Person Specification
Experience
Essential
- Knowledge of business planning and policy development within
- healthcare
- Demonstrable knowledge of managing health and safety and
- risk management within healthcare.
- Knowledge of changes and developments within healthcare
- services, particularly in the UK national health & social care
- system
Desirable
- Significant knowledge of Health Records Management
- in line with legislation
- Detailed knowledge of referral processes and use of digital
- systems to support improvement in referral management
- Implementing new digital processes to support and
- improve timely patient access to healthcare
Qualifications
Essential
- Educated to degree level or equivalent level experience
- Masters degree in a health or care related subject, or demonstrable
- experience in critical analysis
Desirable
- Project management qualifications
Person Specification
Experience
Essential
- Knowledge of business planning and policy development within
- healthcare
- Demonstrable knowledge of managing health and safety and
- risk management within healthcare.
- Knowledge of changes and developments within healthcare
- services, particularly in the UK national health & social care
- system
Desirable
- Significant knowledge of Health Records Management
- in line with legislation
- Detailed knowledge of referral processes and use of digital
- systems to support improvement in referral management
- Implementing new digital processes to support and
- improve timely patient access to healthcare
Qualifications
Essential
- Educated to degree level or equivalent level experience
- Masters degree in a health or care related subject, or demonstrable
- experience in critical analysis
Desirable
- Project management qualifications
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).