Deputy Manager - Willows Day Centre

Job description

Job responsibilities

Communication

1. To build a therapeutic relationship with patients/service users and their support network, communicating with them in a way that respects their views, language, cultural differences and cognitive function.

2. To use a wide range of communication skills that can be adapted to meet the needs of complex and challenging situations.

3. To manage conflict between individuals including staff, patients/service users and their support network.

4. To establish effective working relations with all members of the multi-disciplinary team and outside agencies, clearly relaying condition related information in a timely and effective manner.

5. Communicates to patients/service users and support networks compassionately, in a confidential and sensitive professional manner.

6. To provide clear, concise, and accurate electronic and paper records of the care given in accordance with agreed policy and standards.

Leadership

1. To act as a professional role model for junior staff, promoting high standards of practice and strong professional values.

2. To take charge of the department or service as required.

3. To co-ordinate nurse led and multi-agency activities within area of specialist practice.

4. To contribute to team success and excellent standards of care by challenging others constructively, upholding HSCs CARE Values.

5. To ensure team members are aware of organisational objectives, policies and procedures and implications that they have for their practice.

6. To undertake Values Based Appraisals for staff as required and support such staff with performance issues, developing action plans to address developmental needs.

7. To contribute to the recruitment of team members and ensure a positive and supportive working environment for all staff.

8. To advocate on behalf of patients and service users.

9. To take accountability and reflect on own decisions and actions using available support networks.

Planning and Organisation

1. To organise own workload and tasks and that of others, demonstrating the ability to recognise changing priorities and adjusting plans accordingly.

2. To assist with shift planning/work scheduling for the service area including the appropriate allocation of staff to ensure safe levels of care.

3. To coordinate and delegate activities to junior colleagues where applicable within agreed systems of working, considering required skill mix and staffing levels, in accordance with patient/service user need.

Policy and Service Development

1. To contribute to service developments and propose changes to policies and procedures.

2. To ensure that junior staff members are aware of relevant policies, procedures and guidelines.

Partnership Working

1. To demonstrate an understanding of and apply the principles of the CARE Values.

2. To actively work collaboratively as part of a multi-disciplinary team with a range of professionals from other service areas who may be participating in the care of a patient/service user.

3. To lead effective team working, communicating with others in a constructive way, which enables colleagues to make suggestions for the improvement of care delivery.

4. To lead and participate in team meetings.

Responsibility for Physical and Financial Resources

1. To ensure that public funds are used responsibly and appropriately.

2. To authorise expenditure, e.g. the signing of timesheets and authorising the use of additional staff.

3. To have an awareness of cost implications and assist in the management of resources within the service area e.g. equipment and supplies.

4. To ensure the safe and responsible use of equipment.

5. To handle valuables in accordance with agreed policies and procedures.

Professional Development

1. To take responsibility for maintaining own professional development and revalidation requirements, ensuring completion of training in accordance with the Statutory, Mandatory and Essential to Role Training Policy.

2. To participate in supervisory one-to-one meetings and undertake HSC Values Based Appraisals where appropriate, developing plans to meet personal and organisational objectives.

3. To continually develop new knowledge and skills, applying this to practice and sharing with colleagues as appropriate.

4. To develop programmes of learning to meet the educational needs of staff working within the department or service.

5. To participate in the induction, orientation and development of new staff, agency workers, students and any voluntary workers.

6. To actively contribute to an effective learning environment and to supervise and assess pre and post registration students in accordance with University and HSC requirements.

Research Development and Audit

1. To use data from clinical incidents to inform areas of audit activity and service development.

2. To participate in HSC quality improvement initiatives and audits to improve patient and service user safety and care.

3. To keep up to date with evidence-based practice and current trends.

Analysis and Data Management

1. To understand Key Performance Indicators and trends within own service area and contribute to service development.

2. To utilise a variety of data sources to contribute to the analysis and investigation of incidents.

Person Specification

Qualifications

Essential

• Minimum Qualification
• Registered Mental Health Nurse RMN.
• To be a mentor to junior staff and act as an assessor or supervisor to student nurses.
• Full Qualifications
• Substantial experience.
• Experience of working with people living with dementia who display behaviours that can be deemed challenging.

Experience

Essential

• The ability to evidence how HSCs CARE Values are applied in practice
• Evidence of relevant CPD.
• A high standard of communication skills, both written and verbal, with the ability to deal with complex and challenging situations in a calm and diplomatic manner.
• The ability to effectively prioritise own workload and that of others.
• The ability to work autonomously and also as part of a multi-disciplinary team.
• Commitment to self-development and the development of others.
• Adaptable and responsive to changing service needs.
• Ability to deal with stress in self and others, recognising when support is required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

States of Guernsey

Address

The Willows

Rue Maritaine

Vale

Guernsey

GY3 5QD

Employer's website

https://www.gov.gg/ (Opens in a new tab)