Job summary
Are you an experienced IT professional with a passion for driving successful service transitions in complex IT environments? We're looking for a Service Transition Manager to join our dynamic IT team.
As a Service Transition Manager, you'll ensure the smooth delivery of service transition activities that meet stringent time, quality, and scope objectives. You'll contribute to a vital organisation supporting over 70 NHS and non-NHS customers. This is an opportunity to make a meaningful impact while advancing your career within a supportive and dynamic environment.
Main duties of the job
Your key responsibilities will include:
o Policy Development: Establishing and maintaining service transition policies, processes, and procedures for the organisation.o Project Leadership: Delivering service transition activities for highly complex programmes of work, utilising industry-standard methodologies and best practices.o Documentation: Leading the creation and delivery of service transition documentation, including drafting and preparing essential documents.o Monitoring & Reporting: Overseeing all aspects of delivery within the service transition function and providing regular, detailed reports.
About us
We need someone with exceptional communication, operational management, and delivery skills. You'll play a critical role in ensuring seamless transitions while working collaboratively with an innovative IT team.
Key Requirements:
o Proven experience in service transition and managing complex programmes.o Excellent organisational and leadership abilities.o A full, clean driving licence and access to a car (or suitable alternative transport).
Applicants should be aware that you may not be eligible for skilled worker sponsorship if you apply for this post. If you require sponsorship, please ensure you have checked your eligibility via https://www.gov.uk/skilled-worker-visa/your-job or alternatively, please contact us via email on scw.peopleresourceinternal@nhs.net to confirm the requirements of sponsorship can be met.
SCW is committed to our process of redeployment of at-risk members of our existing workforce to new roles. As such, all job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
Job description
Job responsibilities
Please refer to the job description and person specification for further details and information regarding this role.
Job description
Job responsibilities
Please refer to the job description and person specification for further details and information regarding this role.
Person Specification
Values & Behaviours
Essential
- Patient First - Customer Excellence
- Aspirational
- Collaborative
- Insightful
- Respectful
Education
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
- Evidence of continued professional development
Knowledge & Experience
Essential
- Comprehensive knowledge of ITIL Service Transition methodologies
- Demonstrated experience of fulfilling Service Transition functions of complex and challenging environments
- Experience in communications and stakeholder management
Desirable
- Understanding of the public sector
Skills & Capabilities
Essential
- Highly developed specialist knowledge across the range of service transition processes and procedures and practices, underpinned by theoretical knowledge and relevant practical experience.
- Providing and receiving highly complex, highly sensitive or highly contentious information, where developed persuasive, motivational, negotiating, training, empathic or re-assurance skills are required. This may be because agreement or co-operation is required or because there are barriers to understanding.
- Make judgements involving highly complex facts or situations, which require the analysis, interpretation and comparison of a range of options.
- Implements policies for own work area and proposes policy or service changes which impact beyond own area of activity.
- Responsible as line manager for the service transition function, negotiating on difficult and controversial issues including performance and change
- Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales
- Planning and organisation of a broad range of complex activities or programmes, some of which are ongoing, which require the formulation and adjustment of plans or strategies.
- Understanding of and commitment to equality of opportunity and good working relationships
- Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly
Person Specification
Values & Behaviours
Essential
- Patient First - Customer Excellence
- Aspirational
- Collaborative
- Insightful
- Respectful
Education
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
- Evidence of continued professional development
Knowledge & Experience
Essential
- Comprehensive knowledge of ITIL Service Transition methodologies
- Demonstrated experience of fulfilling Service Transition functions of complex and challenging environments
- Experience in communications and stakeholder management
Desirable
- Understanding of the public sector
Skills & Capabilities
Essential
- Highly developed specialist knowledge across the range of service transition processes and procedures and practices, underpinned by theoretical knowledge and relevant practical experience.
- Providing and receiving highly complex, highly sensitive or highly contentious information, where developed persuasive, motivational, negotiating, training, empathic or re-assurance skills are required. This may be because agreement or co-operation is required or because there are barriers to understanding.
- Make judgements involving highly complex facts or situations, which require the analysis, interpretation and comparison of a range of options.
- Implements policies for own work area and proposes policy or service changes which impact beyond own area of activity.
- Responsible as line manager for the service transition function, negotiating on difficult and controversial issues including performance and change
- Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales
- Planning and organisation of a broad range of complex activities or programmes, some of which are ongoing, which require the formulation and adjustment of plans or strategies.
- Understanding of and commitment to equality of opportunity and good working relationships
- Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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