People Operations Administrator

Job summary

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Would you like to work in a people focused role, supporting our managers and employees across our customer base and within our own organisation? Are you looking to develop your career in HR? If so, we would love to hear from you!

We are seeking a dedicated and organised People Administrator to join our people operations team. In this pivotal role, you will be the first point of contact for all administrative queries and provide essential first-stage advice and support to both managers and staff.

We are looking for a motivated and enthusiastic individual who is willing to work towards a Chartered Institute Personnel Development (CIPD) Level 3 qualification and be someone who has attention to detail, good communication skills and is solution focused to provide accurate advice and a quality service for our stakeholders. A high level of initiative is also required.

SCW is committed to our process of redeployment of at-risk members of our existing workforce to new roles. As such, all job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Main duties of the job

The role provides high quality customer focused administrative HR support and is the first point of contact for queries received by the People Lifecycle Team. There will also be a requirement to support the People Administrator teams as and when required.

In this role, you'll play a critical part in managing our communications by overseeing email triage. You will be responsible for efficiently sorting, prioritising, and responding to a high volume of incoming emails to your aligned customers, ensuring that queries and tasks are answered or where appropriate directed to the appropriate teams or individuals.

Your attention to detail and ability to quickly assess the urgency and importance of each message will be essential in maintaining smooth and timely communication across the organization. If you thrive in a fast-paced environment and have a knack for staying organised, this role is for you!

Key responsibilities are:

Administrative Support: Handle a wide range of HR admin queries, ensuring accurate and timely responses.

First-Stage Advice: Provide first-line HR guidance to managers and staff on policies, procedures, and best practices.

Data Management: Maintain and update HR records and systems, ensuring all information is accurate and up to date.

Collaboration: Work closely with the wider HR teams to support various HR requirements to ensure stakeholders receive 1st class customer service within the service level agreement.

About us

We work in a hybrid way working from home and the office. There will be a requirement for on-site / cross SCW estates & Customer visits as and when required.

What We're Looking For:

• Experience: Previous experience in an HR or administrative role is essential.
• Communication: Strong interpersonal skills with the ability to communicate effectively with all levels of staff.
• Attention to Detail: Meticulous and organised, with a keen eye for detail.
• Problem-Solving: Ability to handle queries and issues calmly and efficiently using initiative to seek solutions.
• Discretion: High level of confidentiality and professionalism

What We Offer:

• A supportive and inclusive work environment.
• Opportunities for professional development and career growth.
• Competitive salary and benefits package.
• A chance to make a real impact on our organisation and its people.
• Agile working opportunities

Employer details

Employer name

NHS South Central and West Commissioning Support Unit

Address

NHS SCW CSU

Hybrid Working

Eastleigh

SO50 5PB

Employer's website

https://www.scwcsu.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

NHS South Central and West Commissioning Support Unit

Address

NHS SCW CSU

Hybrid Working

Eastleigh

SO50 5PB

Employer's website

https://www.scwcsu.nhs.uk/ (Opens in a new tab)

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