Job summary
Are you an experienced HR professional looking for an opportunity to make a meaningful impact in the healthcare sector? NHS South Central and West (SCW) is seeking an enthusiastic and dedicated Assistant People Advisor to join our People Operations team. This role is pivotal in supporting our mission to enhance the health and wellbeing of communities by delivering high-quality HR services that ensure the right people are in the right place at the right time. If you are passionate about HR and committed to continuous improvement, this role could be a great fit for you.
We are looking for a motivated and enthusiastic individual who is already Chartered Institute Personnel Development (CIPD) level 5 qualified or willing to willing to work towards a Level 5 qualification and be someone who has attention to detail, good communication skills and is solution focused to provide accurate advice and a quality service for our stakeholders. A high level of initiative and autonomy is also required.
SCW is committed to our process of redeployment of at-risk members of our existing workforce to new roles. As such, all job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
Main duties of the job
As the Assistant People Advisor - Operations, your primary duties will include:
- Providing first-level HR advice and informal process support to SCW employees and external NHS and non-NHS customers.
- Managing the triaging of the People Support inbox to ensure adherence to service level agreements (SLAs).
- Offering high-level customer service for all HR-related queries, including escalation of issues that may require formal processes.
- Supporting the local People teams with HR tasks such as job evaluations, TUPE processes, and employee relations cases.
- Assisting with the organisation of meetings and events, including minute-taking and follow-up action tracking.
- Contributing to the continuous improvement of HR services by recommending updates to policies and procedures based on legislative changes and feedback.
- Managing a People Operations Administrator
About us
At SCW, we are dedicated to creating a work environment where everyone feels valued, respected, and able to be their authentic selves. Our People Operations team is collaborative, supportive, and focused on delivering excellence in HR services. By joining our team, you will have the opportunity to work with skilled professionals who are committed to making a difference in the health and care sector.
The People Support team is one of five teams within People Operations. We embrace agile working, allowing you to work from home most of the time, with occasional office visits as needed. We are also happy to consider secondments, providing flexibility and opportunities for professional growth. At SCW, we support continuous learning and development, offering you the chance to enhance your HR expertise and advance your career within the NHS.
To find out more about what SCW has to offer, please visit Our offer to you page.
Job description
Job responsibilities
In this role, you will:
- Serve as the first point of contact for HR-related queries, providing expert guidance in line with policies and best practices.
- Support the People Operations Administrator(s) in managing the People Support inbox, ensuring timely responses and escalation of any issues.
- Deliver high-quality customer service by addressing HR queries from internal and external stakeholders and ensuring compliance with relevant policies.
- Assist with the development and delivery of bespoke HR training for both internal teams and external clients.
- Participate in HR projects and initiatives aimed at improving service delivery and supporting organisational goals.
- Provide support for formal meetings and hearings, ensuring accurate and professional documentation is maintained.
- Manage HR processes such as flexible working requests, family leave, and informal absence cases, ensuring adherence to policies and best practices.
- Support local People teams with a variety of HR tasks, including job evaluations, employee relations cases, and consultation meetings.
- Travel to customer sites as needed to provide HR support and participate in team meeting
If you are a mid-level HR professional with experience in generalist HR roles and a passion for service improvement, we encourage you to apply for this exciting opportunity at NHS SCW. Join us in our mission to support the NHS and improve health outcomes across the nation.
Job description
Job responsibilities
In this role, you will:
- Serve as the first point of contact for HR-related queries, providing expert guidance in line with policies and best practices.
- Support the People Operations Administrator(s) in managing the People Support inbox, ensuring timely responses and escalation of any issues.
- Deliver high-quality customer service by addressing HR queries from internal and external stakeholders and ensuring compliance with relevant policies.
- Assist with the development and delivery of bespoke HR training for both internal teams and external clients.
- Participate in HR projects and initiatives aimed at improving service delivery and supporting organisational goals.
- Provide support for formal meetings and hearings, ensuring accurate and professional documentation is maintained.
- Manage HR processes such as flexible working requests, family leave, and informal absence cases, ensuring adherence to policies and best practices.
- Support local People teams with a variety of HR tasks, including job evaluations, employee relations cases, and consultation meetings.
- Travel to customer sites as needed to provide HR support and participate in team meeting
If you are a mid-level HR professional with experience in generalist HR roles and a passion for service improvement, we encourage you to apply for this exciting opportunity at NHS SCW. Join us in our mission to support the NHS and improve health outcomes across the nation.
Person Specification
Values & Behaviours
Essential
- Patient First - Customer Excellence
- Aspirational
- Collaborative
- Insightful
- Respectful
- A commitment to Equality, Diversity and Inclusion
Education
Essential
- Educated to degree level or equivalent or previous relevant experience
- CIPD level 5 Qualification or equivalent level of experience
Knowledge & Experience
Essential
- In depth experience of managing an HR support service to Managers and customers
- Expert knowledge of the NHS Terms and Conditions of Service
- Demonstrable experience in NHS Job Evaluation and matching - a certified evaluator
- Experience in the use of NHS HR systems for monitoring and reporting
- Experience and knowledge of MS e.g., excel word PowerPoint and Teams
- Commercial knowledge and understanding
Desirable
- Experience in leading small to medium term projects
Skills & Capabilities
Essential
- Excellent communication skills in both written and oral, to discuss and present facts where there may be a hostile and emotive reception
- Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend and appropriate course of action to address the issues
- Problem solving skills and ability to respond to sudden unexpected demands
- Attention to detail combined with the ability to extract key messages from complex analysis providing a workable solution
- Experience in the planning of short to medium term programmes of change
- Experience of staff management duties to include appraisals and disciplinary issues
- Takes decisions on difficult and contentious issues where they may be a number of courses of action in the absence of a Manager
- To work within the constraints of local / National policy and legislation
- Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support
- Provision and manipulation of data for the provision of HR related reports KPIs and feedback.
- Experience in writing polices and protocols for implementation
- Ability to travel between sites as required
- Positive can-do attitude.
Person Specification
Values & Behaviours
Essential
- Patient First - Customer Excellence
- Aspirational
- Collaborative
- Insightful
- Respectful
- A commitment to Equality, Diversity and Inclusion
Education
Essential
- Educated to degree level or equivalent or previous relevant experience
- CIPD level 5 Qualification or equivalent level of experience
Knowledge & Experience
Essential
- In depth experience of managing an HR support service to Managers and customers
- Expert knowledge of the NHS Terms and Conditions of Service
- Demonstrable experience in NHS Job Evaluation and matching - a certified evaluator
- Experience in the use of NHS HR systems for monitoring and reporting
- Experience and knowledge of MS e.g., excel word PowerPoint and Teams
- Commercial knowledge and understanding
Desirable
- Experience in leading small to medium term projects
Skills & Capabilities
Essential
- Excellent communication skills in both written and oral, to discuss and present facts where there may be a hostile and emotive reception
- Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend and appropriate course of action to address the issues
- Problem solving skills and ability to respond to sudden unexpected demands
- Attention to detail combined with the ability to extract key messages from complex analysis providing a workable solution
- Experience in the planning of short to medium term programmes of change
- Experience of staff management duties to include appraisals and disciplinary issues
- Takes decisions on difficult and contentious issues where they may be a number of courses of action in the absence of a Manager
- To work within the constraints of local / National policy and legislation
- Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support
- Provision and manipulation of data for the provision of HR related reports KPIs and feedback.
- Experience in writing polices and protocols for implementation
- Ability to travel between sites as required
- Positive can-do attitude.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
.png){kind=logo}
