People Advisor Operations and Job Evaluation Lead

Job description

Job responsibilities

To manage the lifecycle support team in the triage of all People issues that are communicated via telephone, email, and face to face providing a suitable solution.

Provision of mentor and preceptor of managed staff ensuring all communications are checked and audited to ensure the high-level service.

Provide specialist HR advice and support to managers and Staff.

Development and provide statistical information for KPI reporting.

Development and delivery of People lifecycle support and guidance

Management of people Support Team providing mentorship and guidance.

Nurture key relationships and maintain networks internally and externally.

To provide management side strategic overview of SCWs JE service in collaboration with SCWs Staff Side JE Lead and People Support lead.

In collaboration with the Staff Side JE Lead conduct audits and surveys on the evaluator pool ensuring consistency and competence addressing any evaluation misunderstandings or inconsistency providing coaching and training.

SCW is committed to our process of redeployment of at-risk members of our existing workforce to new roles. As such, all job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Person Specification

Values & Behaviours

Essential

• Patient First - Customer Excellence
• Aspirational
• Collaborative
• Insightful
• Respectful

Education

Essential

• Educated to degree level or equivalent or previous relevant experience
• CIPD level 5 Qualification or equivalent level of experience

Desirable

• Working towards or willing to work towards CIPD Level 7

Knowledge & Experience

Essential

• In depth experience of managing complex HR services to managers and customers
• Expert knowledge of the NHS Terms and Conditions of Service
• Experience in leading small to medium term projects
• Demonstrable experience in NHS Job Evaluation and matching
• Experience in the use of NHS HR systems for monitoring and reporting
• Experience and knowledge of MS products e.g., excel word PowerPoint and Teams
• Commercial knowledge and understanding

Skills & Capabilities

Essential

• Excellent communication skills in both written and oral, to discuss and present facts where there may be a hostile and emotive reception
• Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend and appropriate course of action to address the issues
• Problem solving skills and ability to respond to sudden unexpected demands
• Attention to detail combined with the ability to extract key messages from complex analysis providing a workable solution
• Experience in the planning of short to medium term programmes of change
• Experience of staff management duties to include appraisals and disciplinary issues
• Takes decisions on difficult and contentious issues where they may be a number of courses of action in the absence of Manager
• Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support
• Provision and manipulation of data for the provision of HR related reports KPIs and feedback.
• Experience in writing polices and protocols for implementation
• Ability to travel between sites as required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS South Central and West Commissioning Support Unit

Address

Various

NHS South

Eastleigh

SO50 5PB

Employer's website

https://www.scwcsu.nhs.uk/ (Opens in a new tab)