Job summary
An exciting opportunity has arisen within the Digital Data and Technology team, for a full-time Technical Consultant. We are looking for an enthusiastic, tenacious and detail oriented individual to help support and maintain our systems across the south of England
The post holder will be responsible for contributing to the provision of an efficient, effective, high quality, professional IT Operations capability that continues to meet all statutory, regulatory and NHS requirements ensuring alignment with the activity of the organisation.
Main duties of the job
- Will be responsible for ensuring the provision of an efficient, effective, high quality, professional and well-co-ordinated Systems Operations capability that continues to meet all statutory requirements.
- As a member of the networks team, you will manage resolution of customer fault tickets in a timely manner to meet KPI's.
- The holder of the role will be expected to mentor and lead junior members of the Team.
- Promote best operational practices of a scale environment.
About us
The network team sits within the IT Service and Technology Management of SCW providing support across multiple NHS organisations in the South of England. Working within a team of 60+ skilled network and systems engineers and consultants, the post holder would report to a Networking team lead and would be focussing on efficient and effective resolution of service calls/requests, delivery of customer facing and internal IT projects, as well as forging positive working relationships within a fast paced multidisciplinary team.
Please note:- The successful candidate will need to have access to their own transport or be able access other modes of transport and can ensure they can committed to attending customer sites reliably and regularly.
Furthermore, as part of this role there will be a requirement to undertake light manual handling duties, where necessary and practicable, to restore operational service to the customer's expectation. SCW are an equal opportunities employer and therefore wherever reasonably practical reasonable adjustments will be considered and facilitate to support staff members to do this safely but this is a requirement of the post.
Job description
Job responsibilities
Please refer to the job description and person specification for further details and information regarding this role.
#SCWjobs #SCWRecruitment #NHSjobs #NHSRecruitment #recruitment #jobs
Job description
Job responsibilities
Please refer to the job description and person specification for further details and information regarding this role.
#SCWjobs #SCWRecruitment #NHSjobs #NHSRecruitment #recruitment #jobs
Person Specification
Values & Behaviours
Essential
- Patient First - Customer Excellence
- Aspirational
- Collaborative
- Insightful
- Respectful
Education
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
- Evidence of continued professional development
Knowledge & Experience
Essential
- Experience in communications and stakeholder management
- Demonstrated experience of co-ordinating projects in complex and challenging environments
Desirable
- Comprehensive knowledge of project principles, techniques and tools, such as Prince 2 Foundation and Microsoft Project
- Understanding of the public sector
- A good understanding of the health and social care environment and roles and responsibilities within it
Skills & Capabilities
Essential
- Management of various types of networking infrastructure, including switches, routers, wireless controllers, firewalls etc.
- Clear understanding of the TCP/IP protocol and its implementation.
- Understanding of dynamic routing protocols and VPN's.
- Ability to analyse, debug and enhance LAN/WAN network implementations.
- Thorough understanding of Microsoft Networking and how this interacts with a LAN/WAN.
- Must be able to provide and receive complex, sensitive, or contentious information, negotiate with senior stakeholders/customers on difficult and controversial issues, and present complex and sensitive information to large and influential groups/customers
- Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales
- Demonstrated capability to plan over short, medium, and long-term timeframes and adjust plans and resource requirements accordingly
Desirable
- Automation of routine tasks such as equipment backups.
- The configuration of network monitoring tools such as SolarWinds.
- Negotiate on difficult and controversial issues including performance and change
- Experience of managing a team without direct line management
- Knowledge of Financial Systems e.g. monitoring budget management, processing invoices and procurement; business planning processes
- Demonstrate a strong desire to improve performance and make a difference by focusing on goals; Understand of and commitment to equality of opportunity and good working relationships
Person Specification
Values & Behaviours
Essential
- Patient First - Customer Excellence
- Aspirational
- Collaborative
- Insightful
- Respectful
Education
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
- Evidence of continued professional development
Knowledge & Experience
Essential
- Experience in communications and stakeholder management
- Demonstrated experience of co-ordinating projects in complex and challenging environments
Desirable
- Comprehensive knowledge of project principles, techniques and tools, such as Prince 2 Foundation and Microsoft Project
- Understanding of the public sector
- A good understanding of the health and social care environment and roles and responsibilities within it
Skills & Capabilities
Essential
- Management of various types of networking infrastructure, including switches, routers, wireless controllers, firewalls etc.
- Clear understanding of the TCP/IP protocol and its implementation.
- Understanding of dynamic routing protocols and VPN's.
- Ability to analyse, debug and enhance LAN/WAN network implementations.
- Thorough understanding of Microsoft Networking and how this interacts with a LAN/WAN.
- Must be able to provide and receive complex, sensitive, or contentious information, negotiate with senior stakeholders/customers on difficult and controversial issues, and present complex and sensitive information to large and influential groups/customers
- Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales
- Demonstrated capability to plan over short, medium, and long-term timeframes and adjust plans and resource requirements accordingly
Desirable
- Automation of routine tasks such as equipment backups.
- The configuration of network monitoring tools such as SolarWinds.
- Negotiate on difficult and controversial issues including performance and change
- Experience of managing a team without direct line management
- Knowledge of Financial Systems e.g. monitoring budget management, processing invoices and procurement; business planning processes
- Demonstrate a strong desire to improve performance and make a difference by focusing on goals; Understand of and commitment to equality of opportunity and good working relationships
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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