Job summary
The purpose of this role is to plan, set up, carry out and play back insights from user research in order to improve a product or service for digital transformation projects and consultancy assignments.
As a senior user researcher at SCW, you'll research healthcare journeys that frequently span different organisations and are delivered through a mix of digital and offline channels. You'll help teams understand and build services that meet the functional and emotional needs of patients, staff, clinicians and other people involved in delivering health and social care services.
You'll be an experienced, specialist user researcher; able to select the right research approaches (including quantitative and qualitative methods) and present your findings as actionable insights to improve the user experience.
Main duties of the job
- Planning, leading, analysing and playing back user research as part of a multidisciplinary team
- Development of the user research practice for SCW including capacity, capability and ways of working
- Developing good practice and assuring quality of user research, including supporting less experienced practitioners and making research insights available to others
- Contributing to the development of user-centred design service offerings for SCW
About us
As part of a multi-disciplinary capability group, you'll lead user research with people providing and receiving care across a wide range of health and social care organisations. This will include planning, arranging, carrying out and playing back insight from research with patients, clinicians and leaders across a range of highly complex care contexts and settings.
Our work is highly varied, and delivery focused. It covers all service development stages, from generative discovery research to testing prototypes with users.
A key part of the role involves communicating your research findings successfully to internal and external stakeholders at all levels, taking into account pre-existing (and potentially conflicting) opinions, agendas and perspectives and tailoring approaches and language appropriately for different audiences.
Job description
Job responsibilities
Please refer to the job description and person specification for further details and information regarding this role
Job description
Job responsibilities
Please refer to the job description and person specification for further details and information regarding this role
Person Specification
Education
Essential
- Educated to masters' level or equivalent level of experience of working at a senior level or equivalent, such as further training
- Evidence of post qualifying and continuing professional development
Desirable
- Membership of a professional body setting research standards e.g. MRS, CIM
Values & Behaviours
Essential
- Patient First - Customer Excellence
- Aspirational
- Collaborative
- Insightful
- Respectful
Knowledge & Experience
Essential
- Substantial experience of planning, setting up, carrying out and playing back insights from user research in order to improve a product or service
- Specialist knowledge of a range of research approaches including both quantitative and qualitative methodologies
- Experience in communicating research insights to internal and external stakeholders, including sharing research appropriately with researchers and others
Skills & Capabilities
Essential
- Must be able to provide and receive highly complex, sensitive, difficult or contentious information, and present complex and sensitive research findings to large and influential groups/customers. Must understand the need to anonymise and protect personal data at all times, and understand how to do this whilst ensuring that research insights can be shared widely.
- Negotiate with, influence and persuade senior stakeholders and customers on difficult and controversial issues including performance and change - particularly using evidence from research to generate consensus and challenge strongly-held beliefs and/or accepted wisdom about the best way to meet users' needs
- Graphic design and editorial skills - there is a frequent requirement to create, develop and share best practice for detailed research reports, covering methods, key findings and recommendations and supported by summary presentations.
Person Specification
Education
Essential
- Educated to masters' level or equivalent level of experience of working at a senior level or equivalent, such as further training
- Evidence of post qualifying and continuing professional development
Desirable
- Membership of a professional body setting research standards e.g. MRS, CIM
Values & Behaviours
Essential
- Patient First - Customer Excellence
- Aspirational
- Collaborative
- Insightful
- Respectful
Knowledge & Experience
Essential
- Substantial experience of planning, setting up, carrying out and playing back insights from user research in order to improve a product or service
- Specialist knowledge of a range of research approaches including both quantitative and qualitative methodologies
- Experience in communicating research insights to internal and external stakeholders, including sharing research appropriately with researchers and others
Skills & Capabilities
Essential
- Must be able to provide and receive highly complex, sensitive, difficult or contentious information, and present complex and sensitive research findings to large and influential groups/customers. Must understand the need to anonymise and protect personal data at all times, and understand how to do this whilst ensuring that research insights can be shared widely.
- Negotiate with, influence and persuade senior stakeholders and customers on difficult and controversial issues including performance and change - particularly using evidence from research to generate consensus and challenge strongly-held beliefs and/or accepted wisdom about the best way to meet users' needs
- Graphic design and editorial skills - there is a frequent requirement to create, develop and share best practice for detailed research reports, covering methods, key findings and recommendations and supported by summary presentations.
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