Job summary
The Lincolnshire Business Intelligence (BI) Team is a team of analysts who focus on providing delivering high quality, practical analysis in Lincolnshire. This is an exciting opportunity for an enthusiastic analyst to join us as a B8A Information Lead in the Lincolnshire Spoke BI Team.
The team works closely with stakeholders to understand challenges, queries and look to translate complex asks into meaningful outputs and reports. We continually look to delivery insight and support the case for change to add value to the work that we do.
The Information Lead will be primarily responsible for supporting/leading on key BI streams for the ICB. The post-holder will be passionate about the contribution they can make to effective decision making, lead on Analysis and demonstrate the case for change to support decision making.
This post will be on a full-time permanent basis and primarily based on working from home with adhoc travel to face-to-face meetings required.
Main duties of the job
Main duties of the role are as follows: -
- To provide subject matter expertise on an increasing range of health data sets collected through different health care provider settings. Support the team and Lincolnshire ICB in developing their understanding and knowledge of them
- Support customers with helping them understand their population and support them in analytical work e.g. Health Inequalities and Prevention using our joined up PHM dataset
- To co-design and pilot new products with customers and lead on the adoption of them across the organisation's footprint
- Carry out analytics on a wide range of scenarios, forecasting and demand modelling, options appraisals, and opportunity assessments to name a few
- Develop or project manage the development of dashboards, visualisations and reports using appropriate software primarily e.g. Power BI or Tableau
- To provide professional, technical leadership, coaching and line management within the Lincolnshire BI spoke team and work in a team environment of Continuous Improvement, development, and upskilling
About us
We are a multi award-winning organisation that has achieved the prestigious Investors in People Gold Award for 'We invest in people' and 'We invest in wellbeing' and are passionate about creating an inclusive workplace that promotes and values diversity. We believe that every team member should have the opportunity to contribute and share their ideas.
We reward the hard work and commitment of our people with the following benefits:
- A competitive salary with annual pay reviews
- A generous annual leave entitlement starting at 27 days and increasing to 33 days
- Membership of the NHS Pension Scheme
- Flexible working and family friendly policies, including enhanced parental leave and pay
- A wide range of in-house and external learning and development opportunities
- Access to salary sacrifice and discount schemes
- Access to employee assistance and occupational health services.
This role is predominantly working from home. Infrequent travel into office spaces for collaborative events or attendance at customer meetings will be required.
Job description
Job responsibilities
Key responsibilities of the role include: -
- To deliver a high quality, responsive and efficient information service supporting customer objectives through delivery of analysis and insight.
- To work with customers, identifying opportunity to use information to support customers in commissioning and improvement of health care services.
- To provide professional, technical leadership and coaching within the commissioning intelligence team and the customer base.
- To supervise the work of the spoke information team to deliver the agreed programme of work motivating the team to implement a culture of customer service and continual improvement.
- To work with the Information Services Partner for the Spoke to design and deliver a locally focussed programme of work as agreed with customers and aligned to the corporate programme of work required to deliver mandated elements of the service.
- To be subject matter expert in a range of NHS data sets as collected through different health care provider settings and usage through MS SQL Server. To support the teams in developing their understanding and knowledge of these datasets as well
- To be subject matter expert in statistical techniques and their application within healthcare analysis to support informed commissioning and to support the teams in developing their understanding and knowledge.
- To perform interrogation and analysis on a range of data sets, using Arden & GEM Business Intelligence tools and other BI products as appropriate, to deliver insight and intelligence to customers.
- To work with providers of data and contracting colleagues to define data sets (where no national definition is available), to ensure data flows in accordance with contracted requirements and to improve data quality.
- To deliver a data quality programme ensuring that data available is accurate, complete and fit for purpose including supporting Arden & GEM initiatives such as SUS / SLAM reconciliation, Invoice validation and other data quality initiatives as required.
- To support the annual contracting cycle through demand and activity planning and forecasting.
- To ensure information is available and presented to support customer performance of contracts and services.
- To work with other teams within Arden & GEM and relevant customer leads to ensure that information support for commissioning is integrated with contracting, performance management, service redesign and financial workstreams.
- To maintain detailed and up to date knowledge of national Information Standards to ensure that services delivered are in line with national requirements.
- To support customers in use of Arden & GEM BI system and other BI tools which may be deployed to facilitate increased us of information and self-service analytics.
- Deliver training to Arden & GEM staff and customer users in use of Arden & GEM BI tools.
- To support measurement of the spoke information function in relation to key performance indicators through collection of relevant data.
- To be a proactive member of the extended senior management team for commissioning intelligence supporting strategic development of the service.
Staff Management
- Responsible for the day to day range of staff management matters, which will include responsibility for supporting appraisals, development of staff, recruitment and where necessary processes such as grievance and disciplinary matters.
- Responsible for an individuals development on the job and job performance management. Work in conjunction with line managers and other job managers to assess and manage confidential information about an individuals performance and capability development.
Key Working Relationships
- Develop and maintain strong customer relationships, working closely with a number of customers including developing good knowledge of the customer organisational aims, objectives and initiatives so as to provide meaningful expert advice.
- The post holder will be required to communicate and provide highly complex and specialist information to a wide range of internal and external stakeholders.
- Commit to working and engaging constructively with internal and external stakeholders on a range of complex, specialist and often contentious issues.
- Nurture key relationships and maintain networks internally and externally, including national networks.
- Support collaborative working across Arden & GEM CSU, customers and other stakeholder organisations as relevant.
- Assist with public relations and marketing activities.
- Assist with Freedom of Information requests, maintaining records as required within the framework and in accordance with the legislation.
Job description
Job responsibilities
Key responsibilities of the role include: -
- To deliver a high quality, responsive and efficient information service supporting customer objectives through delivery of analysis and insight.
- To work with customers, identifying opportunity to use information to support customers in commissioning and improvement of health care services.
- To provide professional, technical leadership and coaching within the commissioning intelligence team and the customer base.
- To supervise the work of the spoke information team to deliver the agreed programme of work motivating the team to implement a culture of customer service and continual improvement.
- To work with the Information Services Partner for the Spoke to design and deliver a locally focussed programme of work as agreed with customers and aligned to the corporate programme of work required to deliver mandated elements of the service.
- To be subject matter expert in a range of NHS data sets as collected through different health care provider settings and usage through MS SQL Server. To support the teams in developing their understanding and knowledge of these datasets as well
- To be subject matter expert in statistical techniques and their application within healthcare analysis to support informed commissioning and to support the teams in developing their understanding and knowledge.
- To perform interrogation and analysis on a range of data sets, using Arden & GEM Business Intelligence tools and other BI products as appropriate, to deliver insight and intelligence to customers.
- To work with providers of data and contracting colleagues to define data sets (where no national definition is available), to ensure data flows in accordance with contracted requirements and to improve data quality.
- To deliver a data quality programme ensuring that data available is accurate, complete and fit for purpose including supporting Arden & GEM initiatives such as SUS / SLAM reconciliation, Invoice validation and other data quality initiatives as required.
- To support the annual contracting cycle through demand and activity planning and forecasting.
- To ensure information is available and presented to support customer performance of contracts and services.
- To work with other teams within Arden & GEM and relevant customer leads to ensure that information support for commissioning is integrated with contracting, performance management, service redesign and financial workstreams.
- To maintain detailed and up to date knowledge of national Information Standards to ensure that services delivered are in line with national requirements.
- To support customers in use of Arden & GEM BI system and other BI tools which may be deployed to facilitate increased us of information and self-service analytics.
- Deliver training to Arden & GEM staff and customer users in use of Arden & GEM BI tools.
- To support measurement of the spoke information function in relation to key performance indicators through collection of relevant data.
- To be a proactive member of the extended senior management team for commissioning intelligence supporting strategic development of the service.
Staff Management
- Responsible for the day to day range of staff management matters, which will include responsibility for supporting appraisals, development of staff, recruitment and where necessary processes such as grievance and disciplinary matters.
- Responsible for an individuals development on the job and job performance management. Work in conjunction with line managers and other job managers to assess and manage confidential information about an individuals performance and capability development.
Key Working Relationships
- Develop and maintain strong customer relationships, working closely with a number of customers including developing good knowledge of the customer organisational aims, objectives and initiatives so as to provide meaningful expert advice.
- The post holder will be required to communicate and provide highly complex and specialist information to a wide range of internal and external stakeholders.
- Commit to working and engaging constructively with internal and external stakeholders on a range of complex, specialist and often contentious issues.
- Nurture key relationships and maintain networks internally and externally, including national networks.
- Support collaborative working across Arden & GEM CSU, customers and other stakeholder organisations as relevant.
- Assist with public relations and marketing activities.
- Assist with Freedom of Information requests, maintaining records as required within the framework and in accordance with the legislation.
Person Specification
Education / Qualifications
Essential
- Degree in numerate / informatics subject or equivalent significant experience in delivery of the responsibilities described at senior management level.
- Evidence of relevant continued professional development in specialist area.
- Management / leadership training (or experience).
- Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent.
- Demonstrable understanding of the background to and aims of current healthcare policy in the NHS and local area.
Desirable
- Member of relevant professional body
Experience and Skills
Essential
- Extensive experience of analysis of NHS information and data flows to support commissioning of healthcare.
- Extensive experience of information analysis, business intelligence and reporting.
- Experience of application of statistical techniques in data interrogation, analysis and presentation of insight and intelligence.
- Experience of supporting non specialist staff to interpret and apply results of information analysis
- Training and facilitation skills.
- Experience of working in a pressured and complex environment requiring prioritisation of workloads and negotiation of delivery timescales
- Excellent verbal and written communication and persuasion skills.
- Ability to understand a broad range of complex information quickly and making decisions where opinions differ/no obvious solution.
- Ability to work without supervision, providing specialist advice to the organisation, working to tight and often changing timescales.
Desirable
- Experience of supervision of a team providing information / intelligence services to customers
- Extensive experience of management of data particularly resolution and monitoring of data quality issues.
- Experience of interpreting national information standards for implementation.
Knowledge
Essential
- In depth understanding of NHS data flows, data management and analysis.
- In depth understanding of the commissioning cycle and the information analysis required to support contracting and performance management.
- Excellent working knowledge of BI systems and tools.
- Understanding of techniques to support users in use of information to support decision making.
- Skilled in use of MS BI stack including working knowledge of SQL
Desirable
- In depth understanding and working knowledge of statistical techniques applied in a health information setting.
Personal Attributes
Essential
- Team working skills.
- Self-motivated.
- Supportive management style.
- Demonstrates honesty and integrity and promotes organisational values
- Customer focussed.
Person Specification
Education / Qualifications
Essential
- Degree in numerate / informatics subject or equivalent significant experience in delivery of the responsibilities described at senior management level.
- Evidence of relevant continued professional development in specialist area.
- Management / leadership training (or experience).
- Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent.
- Demonstrable understanding of the background to and aims of current healthcare policy in the NHS and local area.
Desirable
- Member of relevant professional body
Experience and Skills
Essential
- Extensive experience of analysis of NHS information and data flows to support commissioning of healthcare.
- Extensive experience of information analysis, business intelligence and reporting.
- Experience of application of statistical techniques in data interrogation, analysis and presentation of insight and intelligence.
- Experience of supporting non specialist staff to interpret and apply results of information analysis
- Training and facilitation skills.
- Experience of working in a pressured and complex environment requiring prioritisation of workloads and negotiation of delivery timescales
- Excellent verbal and written communication and persuasion skills.
- Ability to understand a broad range of complex information quickly and making decisions where opinions differ/no obvious solution.
- Ability to work without supervision, providing specialist advice to the organisation, working to tight and often changing timescales.
Desirable
- Experience of supervision of a team providing information / intelligence services to customers
- Extensive experience of management of data particularly resolution and monitoring of data quality issues.
- Experience of interpreting national information standards for implementation.
Knowledge
Essential
- In depth understanding of NHS data flows, data management and analysis.
- In depth understanding of the commissioning cycle and the information analysis required to support contracting and performance management.
- Excellent working knowledge of BI systems and tools.
- Understanding of techniques to support users in use of information to support decision making.
- Skilled in use of MS BI stack including working knowledge of SQL
Desirable
- In depth understanding and working knowledge of statistical techniques applied in a health information setting.
Personal Attributes
Essential
- Team working skills.
- Self-motivated.
- Supportive management style.
- Demonstrates honesty and integrity and promotes organisational values
- Customer focussed.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
