Programme Manager for Transformation

Job description

Job responsibilities

Core Duties and Responsibilities (Key Result Areas)

A skilled program leader, with experience and expertise in leading and delivering complex change

Highly organised, methodical, analytical approach to planning and execution

A dynamic, action orientated style of leadership able to galvanise teams to deliver

Able to identify and capture best practice and spread knowledge and innovation

A strong communicator, written and verbal both internal and external stakeholders

Working with innovation and TOM teams to plan, manage and report on all workstream deliverables

Ensuring project resources are in place for each of the deliverables within the VP area

The role will be able to provide key aspects of senior programme management and delivery for the project/programme, including organisation, development, implementation and evaluation of strategy and corporate priorities.

Ensuring progress reporting, risk and issue management, managing the relevant programme delivery teams business support function, developing and maintaining the teams project or programme scope, PID and plan is delivered and monitored to a high standard.

Key Working Relationships

Is required to develop key relationships with a broad range of stakeholders and maintain networks internally and externally

To work in partnership with others and as part of cross directorate teams to deliver successful outcomes.

Participate in relevant task groups/work streams and initiatives to provide programme governance, reporting, support with plans and programme advice and expertise

Close liaison with Finance to develop, agree and monitor Programme budgets

Link with managers and members of other functions, to address inter-dependencies and ensure alignment between programme components,

Close liaison with the Marketing and Communications team on marketing activities.

Support programme boards/sub-groups and ensure secretariat arrangements function well:

Provide and receive highly complex, sensitive and contentious information, presenting information to a wide range of stakeholders in a formal setting. This may include;

o financial information

o organisational change information

o information related to customers

Provide leadership on establishing standard operating procedures for a multidisciplinary project delivery team

Provide expertise in managing business support, including developing and managing the teams business plan, progress and reporting risk and issue management

Be responsible for corporate business returns, including planning and workforce returns as appropriate

Maintain a content management system to ensure information is properly managed and best practice is shared across the team, and the wider NHS organisation

Ensure training & development activities across the team are up to date

Be a champion for best practice, learning from experience and from others, supporting the spread of innovation within the organisation

Contribute to performance improvement, taking a lead for identified areas as follows:

Develop thorough project plans which; are aligned with any overall Programme timetable, meet the strategic direction of the organisation and minimises unnecessary disruption to stakeholders involved in the process.

Responsible for development of detailed delivery plans and milestones for each intervention within the project

Responsible for risk management and risk mitigation

Provide coordination of and participate in relevant working groups and provide project advice, expertise and support where requested.

Provide relevant and timely specialist advice and guidance on own portfolio.

Responsible for investigating the causes of any variance from plan and proactively contribute to the implementation of solutions.

Responsible for management of a risk and issues tracking mechanism and the resolution and escalation processes.

Apply best practice and make decisions to ensure the project is delivered to time, cost and quality.

Maintain the project initiation document and associated plans, undertake regular team meetings to monitor progress and resources.

Ensure the flexibility of the project if required to meet conflicting/changing requirements.

Provide support and advice to other project managers as and when required.

Take into account the impact of any change the projects will have on the business and oversee handover of any products to ensure full ownership and buy-in within the business. Act as an advocate for the project at senior and executive levels and ensure active engagement and sponsorship within NHS as a whole.

Ensure that the projects maintain business focus, have clear authority and that the context; including risks, are actively managed in alignment with the strategic priorities of Arden & GEM or its clients.

Financial and Physical Resources

Responsible for managing project budgets and resources for the Innovation and TOM workstreams through on-going monitoring of expenditure against budget and ensuring the appropriate documentation is available for scrutiny.

Responsible for regular reporting on the targeting of resources and monitoring their implementation from a value for money perspective.

Ensure project expenditure is monitored accordingly.

People Management

Operate in a flexible and demanding environment that requires management of a virtual, distributed project team drawn from a number of functions and organisations.

Lead the coordination of training, development and recruitment activity across the Team.

Responsible for the recruitment of staff.

Carry out appraisals for team members

Develop positive working relationships, in order to support an effective matrix approach to achieve the business objectives.

Act as a first line manager for Band 5 Project Support Officer

Managing third parties (such as consultants/interims) to ensure deliverables are met in a timely manner and within budget.

Information Management

Responsible for establishing key governance meetings in order that the accountable officers are informed on progress and can take necessary action as required

Responsible for provision of detailed reporting to the overarching governance meetings across the wider program, ensuring this report reflects the position of the projects under the postholders responsibility

Devise and provide improvements to current programme management information and reporting and suggest processes to enhance decision making.

Ensure timely and accurate reporting to management on agreed areas of work.

Planning and Organisation

Contribute to the planning of work streams and overall programme, identifying interdependencies, and potential impacts on wider organisation, resource requirements and building in contingency and adjustments as necessary.

Contribute to the development of an Agile methodology to programme management and service redesign

Contribute to short, medium and long term business plans.

Policy and Service Development Implementation

Contribute to the review and development of existing information management systems and contribute to the development of an integrated approach to, service or initiative management.

Develop policies and procedures in own work function with an impact on the wider organisation, as required.

Person Specification

Qualifications

Essential

• Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area

Desirable

• Educated to Post-graduate degree level in relevant for e.g., Management Studies subject or equivalent level qualification or significant experience of working at a similar level in specialist area

Knowledge

Essential

• Demonstrated experience of delivering successful transformational or change projects within priority programmes.
• Understanding of the complexity of health and social care systems
• Evidence of continued professional development.
• Demonstrated experience of co-ordinating projects in complex and challenging environments.
• Experience of managing risks and reporting.
• Experience of drafting briefing papers and correspondence at senior management team level.
• Understanding of the change to more collaborative and integrated ways of working as opposed to individual organisational perspective and competition.
• Experience of setting up and implementing internal processes and procedures.
• Comprehensive knowledge of project principles, techniques and tools, such as Agile/Scrum, Prince 2 and Microsoft Project

Desirable

• Demonstrated experience in a Healthcare environment.
• Understanding of the changes within the NHS - Integrated Care Systems/ Integrated Care Boards/Place/Provider Collaboration and Primary Care Networks.
• Significant experience of successfully operating in a politically sensitive environment.

Experience

Essential

• Experience of managing a team of Project Managers and PMO Support Officers.
• Setting objectives, coaching and motivating team to deliver high quality

Desirable

• An ability to maintain confidentiality and trust.

Skills

Essential

• Ability to prepare detailed briefs in relation to the projects and programmes .
• Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.
• Planning skills demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.
• Ability to identify and act upon project risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery.
• Ability to understand a broad range of complex information quickly and making recommendations/facilitating where opinions differ/no obvious solution.

Desirable

• Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making.
• Numerate and able to understand complex financial issues combined with deep analytical skills.

Interpersonal Skills

Essential

• Clear communicator with excellent written and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately to a diverse and varied range of audiences consisting of internal and external stakeholders.
• Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required.
• Ability to inform and persuade others
• Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales.
• Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others.
• Actively develops themselves and supports others to do the same. Adaptability, flexibility and ability to cope with uncertainty and change Team worker

Desirable

• Interpreting national policy for implementation.
• Able to make a connection between their work and the benefit to patients and the public.
• Consistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients.
• Embrace change, viewing it as an opportunity to learn and develop Demonstrates honesty and integrity and promotes organisational values

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

NHS Arden and Greater East Midlands Commissioning Support Unit

Address

Base Home Worker / NHS Arden and Greater East Midlands Commissioning Support Unit

St Johns House, 30 East Street

Leicester

LE1 6NB

Employer's website

https://www.ardengemcsu.nhs.uk/ (Opens in a new tab)