Job summary
We are looking for an enthusiastic, creative and innovative individual to join our team as an Communications and Engagement Support Officer. You will have excellent communication skills, be reliable, flexible and well-organised.
The post holder will support all aspects of communications and engagement activity as part of the Communications and Media team, supporting local leads and customers in the delivery of digital and offline services.
Main duties of the job
A strong communicator, you will work across all aspects of internal communications, customer communications and digital communications. Please refer to the Job Description for full details.
Your working day will be varied with multiple tasks and competing deadlines, so you'll need to be efficient, well organised and confident working independently. As well as being able to use your own initiative and developing new ideas, you will also enjoy working as part of a team. You don't need to have NHS experience; what's important is that you are passionate and enthusiastic, can learn quickly and are happy dealing with people at all levels.
About us
We are a multi award-winning organisation that has achieved the prestigious Investors in People Gold Award for 'We invest in people' and 'We invest in wellbeing' and are passionate about creating an inclusive workplace that promotes and values diversity. We believe that every team member should have the opportunity to contribute and share their ideas.
We reward the hard work and commitment of our people with the following benefits:
- A competitive salary with annual pay reviews
- A generous annual leave entitlement starting at 27 days
- Membership of the NHS Pension Scheme
- Flexible working and family friendly policies, including enhanced parental leave and pay
- A wide range of in-house and external learning and development opportunities
- Access to salary sacrifice and discount schemes
- Access to employee assistance and occupational health services.
You can find more about the work of the Arden & GEM Communications and Engagement team on our website.
Job description
Job responsibilities
You will find more details about the responsibilities and requirements of this role in the job description and person specification.
Job description
Job responsibilities
You will find more details about the responsibilities and requirements of this role in the job description and person specification.
Person Specification
Education / Training / Qualifications
Essential
- Undergraduate level engagement communications or marketing qualification or equivalent experience
Experience
Essential
- Experience of working in an engagement and/or communications role.
- Experience of managing multiple pieces of work/projects at one time
- Experience of successfully working with the public and partner organisations to inform communications strategies and activity
- Experience of working within a highly specialist team, including senior level colleagues
Desirable
- Experience in a similar role in a public sector organisation
- Experience of working in the NHS
Skills / Abilities
Essential
- Good communications skills
- Ability to prioritise complex workloads and negotiate timescales for delivery and deliver complex campaigns to challenging deadlines
- Ability to identify and schedule inter-dependent tasks ensuring delivery of all campaigns to schedule
- Ability to work as a committed member of a team
- Ability to work with people at all levels
- Ability to work unsupervised and use own initiative
- Ability to manage conflicting workloads and prioritise effectively
- Good interpersonal skills
- Car owner/driver
Desirable
- Knowledge of current issues in the wider NHS
Knowledge
Essential
- Knowledge of the media and media relations
- Knowledge of events management techniques
- Knowledge of social marketing techniques
- Knowledge of digital media including CMS systems
Desirable
- Knowledge of the local population and its health and wellbeing
- Knowledge of the healthcare sector and the needs of relevant audiences
- Knowledge of content creation, including film, podcasts and graphics
Interpersonal Skills
Essential
- Good written and verbal communication skills
- Team working skills - ability to work in a team efficiently
- Self-motivated with personal drive to deliver, improve performance and remain focused on the goal
- Demonstrates honesty and integrity and promotes organisational values
Special Aptitudes
Essential
- Awareness of equality and valuing diversity principles
- Understanding of Confidentiality and Data Protection Act
Person Specification
Education / Training / Qualifications
Essential
- Undergraduate level engagement communications or marketing qualification or equivalent experience
Experience
Essential
- Experience of working in an engagement and/or communications role.
- Experience of managing multiple pieces of work/projects at one time
- Experience of successfully working with the public and partner organisations to inform communications strategies and activity
- Experience of working within a highly specialist team, including senior level colleagues
Desirable
- Experience in a similar role in a public sector organisation
- Experience of working in the NHS
Skills / Abilities
Essential
- Good communications skills
- Ability to prioritise complex workloads and negotiate timescales for delivery and deliver complex campaigns to challenging deadlines
- Ability to identify and schedule inter-dependent tasks ensuring delivery of all campaigns to schedule
- Ability to work as a committed member of a team
- Ability to work with people at all levels
- Ability to work unsupervised and use own initiative
- Ability to manage conflicting workloads and prioritise effectively
- Good interpersonal skills
- Car owner/driver
Desirable
- Knowledge of current issues in the wider NHS
Knowledge
Essential
- Knowledge of the media and media relations
- Knowledge of events management techniques
- Knowledge of social marketing techniques
- Knowledge of digital media including CMS systems
Desirable
- Knowledge of the local population and its health and wellbeing
- Knowledge of the healthcare sector and the needs of relevant audiences
- Knowledge of content creation, including film, podcasts and graphics
Interpersonal Skills
Essential
- Good written and verbal communication skills
- Team working skills - ability to work in a team efficiently
- Self-motivated with personal drive to deliver, improve performance and remain focused on the goal
- Demonstrates honesty and integrity and promotes organisational values
Special Aptitudes
Essential
- Awareness of equality and valuing diversity principles
- Understanding of Confidentiality and Data Protection Act
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
