Job summary
We are looking for an experienced, enthusiastic administrator to provide support to the Norfolk Medicines Support Service (NMSS), Controlled Drug (CD) team and wider Medicines Optimisation team.
The post holder will be responsible for inputting and maintaining data on data systems, together with the associated correspondence, ensuring a flexible/adaptable approach to their work in order to meet various deadlines and targets
Main duties of the job
Working alongside existing team members, the main duties of this role will include
- Acting as first point of contact and administrator for the NMSS and CD teams with further adhoc admininistrator .
- Data inputting and maintenance of service information
- Supporting patients and professionals through using phone and email including managing service inboxes
- Support the effective and efficient operation of the NMSS and CD services to ensure that requests are completed within the required timescale.
The ideal candidate will:
- Have a consistent patient focused outlook
- Promote good customer services
- Be able to build effective working relationships
- Be highly motivated
- Have excellent communication skills
- Be flexible and adaptable
- Be able to prioritise workload and balance conflicting demands
- Have robust IT skills
This position is offered at band 3. Working within core office hours, the post will be based at County Hall, Norwich. Whilst staff are currently predominantly working from home, the post holder will be expected to attend the office as the role requires to meet the needs of the service. This post is offered as a permanent position, 37.5 hours a week over 5 days Monday to Friday working within core office hours.
About us
Arden & GEM is a leading commissioning support organisation with over 900 employees located throughout England.
We deliver a range of transformational solutions, business support and clinical services to customers including: NHS England, Integrated Care Systems, NHS Trusts, GP surgeries and local authorities. As a trusted partner for our customers we work collaboratively with a shared vision of delivering better health outcomes for patients.
We recruit passionate and innovative people, wherever they are in their career, from new starters to experienced professionals.
If this sounds like you, and you are interested in growing a career providing high quality sustainable services, this is your opportunity.
Job description
Job responsibilities
Act as first point of contact for the NMSS, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to patients and stakeholders.
To respond to non-clinical queries for the NMSS and make necessary arrangements for a persons medication support when a home visit is not required e.g. hospital discharge, Medicines Administration Record (MAR) referrals and follow up checks.
Inputting and maintaining data on relevant systems and databases, together with the associated correspondence ensuring consistency and quality of data input.
Monitor budgets including checking and correcting transactions, analyse reasons for under/overspend, review forecasts taking into account commitments and make recommendations to the Service Lead for control. Ensure that financial systems and processes are completed within expected standards and timescales. Raise invoices when required.
Support the effective and efficient operation of the NMSS to ensure that referrals and assessments are completed within the required timescale.
Provide administrative support for the CD service level agreement delivered to NHSE Midlands and East of England
Manage receipt and onward processing of emails via CD inboxes
Provide support for the receiving and logging of controlled drugs incidents from healthcare contractors via the online CD reporting tool
Provide support for the processing of CD destruction requests within NHSE Midlands and East of England locality; liaise with contractors to arrange appointments and management of associated audit trail documentation
Job description
Job responsibilities
Act as first point of contact for the NMSS, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to patients and stakeholders.
To respond to non-clinical queries for the NMSS and make necessary arrangements for a persons medication support when a home visit is not required e.g. hospital discharge, Medicines Administration Record (MAR) referrals and follow up checks.
Inputting and maintaining data on relevant systems and databases, together with the associated correspondence ensuring consistency and quality of data input.
Monitor budgets including checking and correcting transactions, analyse reasons for under/overspend, review forecasts taking into account commitments and make recommendations to the Service Lead for control. Ensure that financial systems and processes are completed within expected standards and timescales. Raise invoices when required.
Support the effective and efficient operation of the NMSS to ensure that referrals and assessments are completed within the required timescale.
Provide administrative support for the CD service level agreement delivered to NHSE Midlands and East of England
Manage receipt and onward processing of emails via CD inboxes
Provide support for the receiving and logging of controlled drugs incidents from healthcare contractors via the online CD reporting tool
Provide support for the processing of CD destruction requests within NHSE Midlands and East of England locality; liaise with contractors to arrange appointments and management of associated audit trail documentation
Person Specification
Qualification
Essential
- Educated to NVQ 3 level in a relevant subject or equivalent qualification or previous proven experience.
- Working knowledge of Microsoft Office including Word and Excel
Experience/ Knowledge
Essential
- Demonstrable experience of working in an admin environment and working with computerised data systems
- Understanding Confidentiality and Data Protection Act
Skills / Abilities
Essential
- Clear communicator with good writing, data entry and telephone skills
Person Specification
Qualification
Essential
- Educated to NVQ 3 level in a relevant subject or equivalent qualification or previous proven experience.
- Working knowledge of Microsoft Office including Word and Excel
Experience/ Knowledge
Essential
- Demonstrable experience of working in an admin environment and working with computerised data systems
- Understanding Confidentiality and Data Protection Act
Skills / Abilities
Essential
- Clear communicator with good writing, data entry and telephone skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
