HR, OD and L&D Manager

Job description

Job responsibilities

HR Strategy and workforce planning

Design and implement a robust HR infrastructure from the ground up, including policy development, employee relations processes, recruitment pathways, and onboarding.

Lead on the creation and delivery of a comprehensive workforce strategy for South Sefton PCN, aligned with local population health needs and NHS priorities.

Support workforce planning across clinical and non-clinical teams, including succession planning and staff retention.

Manage HR operational functions, including staff contracts, variations, leavers and the application of TUPE where required.

Organisational Culture & Development

Act as a visible champion for a values-based, inclusive and compassionate organisational culture.

Lead on the design and delivery of OD programmes that promote team development, collaboration and psychological safety.

Develop frameworks and interventions that embed shared values, support behavioural change, and promote a culture of continuous learning and improvement.

Facilitate staff engagement initiatives, support action planning from staff feedback, and help teams work through change in a constructive and supportive way.

Actively champion and develop the freedom to speak up guardian role, encouraging staff to discuss any concerns and ideas at the earliest opportunity

Equality, Diversity, Inclusion and Accreditation

Lead the PCNs work to achieve and maintain the Navajo Charter Mark, demonstrating commitment to LGBTQIA+ inclusion and visibility.

Co-ordinate activity towards achieving Veteran Aware Accreditation, embedding best practice in care and support for military veterans.

Lead on the development and implementation of the Carers Charter, ensuring the PCN recognises and supports unpaid carers as part of its approach to person-centred care.

Act as a subject matter lead on EDI, fostering a workplace culture that values diversity and actively reduces inequalities.

Learning and Development

Establish a learning and development function, identifying core competencies and training needs across the PCN.

Co-produce personal development frameworks and induction programmes for all staff groups.

Work with partners (e.g., Sefton Training Hub, ICB) to maximise CPD funding and access to training opportunities.

Create and deliver a suite of HR masterclasses to support Practice Managers in legal compliance, and best practice who hold responsibility for wide-ranging generalist management functions including HR and OD

People Management and Support

Provide expert, pragmatic HR advice and coaching to line managers and clinical leads on issues such as absence, capability, disciplinary and performance management.

Build management capability in the PCN, and support practices to do the same, to prevent and de-escalate conflict.

Support the management of complex employee relations cases, ensuring best practice and legal compliance.

Ensure staff wellbeing is prioritised through proactive engagement, initiatives and collaboration with occupational health and other support services.

Governance & Compliance

Develop HR policies and procedures in line with NHS standards, employment law, and CQC requirements.

Monitor and report on key workforce metrics (e.g. turnover, sickness, compliance), using data to drive continuous improvement.

Maintain accurate and secure employee records and systems including pre-employment checks.

Ensure all staff meet mandatory training, professional registration and safeguarding requirements.

Person Specification

Skills and abilities

Essential

• Strong interpersonal and influencing skills
• Excellent organisational and project management skills
• Strong IT skills, competent in the use of Microsoft Office and Outlook

Desirable

• Skilled in safe and effective use of AI
• Experience using ESR or HRIS
• Understanding of workforce planning tools or models
• Skilled at facilitating masterclasses / group training sessions.

Knowledge and Experience

Essential

• Substantial experience working within a small HR function that requires significant generalist knowledge.
• Proven track record in a senior HR or OD role, designing and implementing new HR systems or functions.
• Experience of employee relations, policy writing, and coaching managers.
• Up to date knowledge of relevant employment law, with the ability to understand latest developments, including significant tribunal findings.
• Designing and delivering training, learning needs analysis.

Desirable

• Experience of working in primary care
• Experience working across multiple organisations
• Experience in organisational change and service redesign
• Designing L&D frameworks in clinical or public sector environments
• Project management experience and relevant training
• Management experience.

Qualifications

Essential

• Educated to degree level of equivalent experience in HR / OD
• Chartered MCIPD status or working towards; OD/L&D qualifications (e.g. ILM, Coaching, TNA)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Midlands and Lancashire Commissioning Support Unit

Address

Biz Space

36 Canal Street

Bootle

L20 8AH

Employer's website

https://www.midlandsandlancashirecsu.nhs.uk/ (Opens in a new tab)