Job summary
This post will be responsible for ensuring that networks and voice systems are maintained to the required standards.
Please note that this role is not eligible for visa sponsorship.
The post will be responsible for ensuring that all issues and incidents are resolved within the agreed Service Level Agreements with our clients and that a high level of client satisfaction is maintained. Key to this post will be an extensive knowledge of Cisco network technologies and protocols, including but not limited to; WLAN, LAN, Wireless, Security and voice systems.
The post holder will be required to stay up to date on emerging technologies to assess how these could benefit the organisation and its clients. The post will also provide third line support in the resolution of highly complex technical issues and will support other support activities and management of projects to meet the local needs of the CSU and its clients.
This is an opportunity for an experienced network engineer to take a leading role in the design and implementation of new network services and the continual improvement and development of existing ones.
Main duties of the job
To deliver network and comms support in accordance with the organisations policies and procedures.
Escalate and effectively manage network related issues to any 3rd party network support providers
Provide mentorship for junior staff
Maintain key network and voice systems to ensure business as usual.
To assist in the delivery of service provision in accordance with the service level agreements.
Configuring and installing various network devices and services (e.g., routers, switches, firewalls,
Engagement with internal and external organisations to assess requests for infrastructure or service changes under Project Management delivery
About us
The NHS is the biggest employer in Europe. It's a world-renowned institution and an exciting place to work, full of challenges and opportunities.
NHS Midlands and Lancashire Commissioning Support Unit (MLCSU)is one of the biggest and best-performing commissioning support units in the country, with among the highest levels of staff and customer satisfaction. We work together as a team of over 1,600 expert staff based across the Midlands and North West to make a difference - for our customers, patients and communities.
Offering a full range of professional services to hospital trusts, local authorities, integrated care systems (ICSs) and other public bodies\ across the country, our NHS values underpin everything we do.
In return, we provide a supportive environment in which to learn and develop, with the opportunity to further your skills and career within an exciting and evolving environment.
Joining our inclusive and innovative team comes with a range of benefits including flexible & agile working arrangements, pension scheme and generous annual leave allowance.
With our training schemes and support networks, you will be empowered to play a leading role in the future of healthcare, whatever your specialism or interest. And as a member of NHS staff you will receive plenty of discounts too.
Job description
Job responsibilities
To document, develop and maintain the network and voice systems policies and procedures in accordance with ITIL standards.
To be the responsible delivery lead of technical related projects in line with CSU or Client requirements as directed by an Infrastructure Manager.
To identify key risks and escalate them in accordance with the organisations procedures as appropriate.
To assist with the planning and delivery of the local IT Business Continuity Plan (BCP) as part of the organisations overall BCP, including the IT Systems Disaster Recovery Plan.
To work in conjunction with other operational managers and specialists to support key projects and service deliverables. Determine the training needs of the network and comms team and design a training plan to meet these.
Demonstrate Professional Leadership
To keep up to date with emerging technologies and best practice and share knowledge with professional colleagues as appropriate.
To support the implementation of network based technologies.
To identify and advise on service improvements on a continuous basis.
To provide technical leadership for the resolution of Service Desk jobs relating to network/voice support problems.
Establish and maintain relationships with service managers, clinicians, suppliers and appropriate NHS leads.
Communicate complex information regarding systems to a wide variety of users and other department members.
Ensure that all tasks and procedures are fully documented, accessible by others as required, and that cross-cover procedures are maintained so that all tasks can be completed in the absence of the post holder, whether planned or unplanned.
Assist IT Users in making more effective use of the network based systems and resources
Assist in the development of IT technical bids for new systems and services. Offer guidance on any proposals by using the post holders knowledge and experience of complex IT systems.
Manage the successful implementation of new or modified architecture elements within approved IT development projects to meet project timescale and budgetary targets.
Provide training to other members of the department on any specialist systems that are in use to ensure the system is used in the correct manner
Review the network systems that are in use throughout the organisation to ensure that they are configured correctly to meet the needs of the end users. Provide recommendations for any changes that need to be made.
Designs and executes test plans, to verify correct operation of completed system implementations.
Carry out regular reviews on the departments processes and procedures, in particular the business Continuity plans and work with senior manages to test & redesign as appropriate.
Produces test specifications as required for testers to follow, carries out fault diagnosis relating to extreme complex problems as part of installations, reporting the results of the diagnosis in a clear and concise manner.
Participate in the on call rota.
Job description
Job responsibilities
To document, develop and maintain the network and voice systems policies and procedures in accordance with ITIL standards.
To be the responsible delivery lead of technical related projects in line with CSU or Client requirements as directed by an Infrastructure Manager.
To identify key risks and escalate them in accordance with the organisations procedures as appropriate.
To assist with the planning and delivery of the local IT Business Continuity Plan (BCP) as part of the organisations overall BCP, including the IT Systems Disaster Recovery Plan.
To work in conjunction with other operational managers and specialists to support key projects and service deliverables. Determine the training needs of the network and comms team and design a training plan to meet these.
Demonstrate Professional Leadership
To keep up to date with emerging technologies and best practice and share knowledge with professional colleagues as appropriate.
To support the implementation of network based technologies.
To identify and advise on service improvements on a continuous basis.
To provide technical leadership for the resolution of Service Desk jobs relating to network/voice support problems.
Establish and maintain relationships with service managers, clinicians, suppliers and appropriate NHS leads.
Communicate complex information regarding systems to a wide variety of users and other department members.
Ensure that all tasks and procedures are fully documented, accessible by others as required, and that cross-cover procedures are maintained so that all tasks can be completed in the absence of the post holder, whether planned or unplanned.
Assist IT Users in making more effective use of the network based systems and resources
Assist in the development of IT technical bids for new systems and services. Offer guidance on any proposals by using the post holders knowledge and experience of complex IT systems.
Manage the successful implementation of new or modified architecture elements within approved IT development projects to meet project timescale and budgetary targets.
Provide training to other members of the department on any specialist systems that are in use to ensure the system is used in the correct manner
Review the network systems that are in use throughout the organisation to ensure that they are configured correctly to meet the needs of the end users. Provide recommendations for any changes that need to be made.
Designs and executes test plans, to verify correct operation of completed system implementations.
Carry out regular reviews on the departments processes and procedures, in particular the business Continuity plans and work with senior manages to test & redesign as appropriate.
Produces test specifications as required for testers to follow, carries out fault diagnosis relating to extreme complex problems as part of installations, reporting the results of the diagnosis in a clear and concise manner.
Participate in the on call rota.
Person Specification
Experience
Essential
- Expertise in network architecture, network operating systems and Firewalls.
- Cisco Certified Network Associate (CCNA) (or working towards one) or equivalent knowledge of data networks and experience
- Ability to work unsupervised, able to manage own time and workload
- Lead on Network related P1 and Major Incidents
- Evidence of the ability to demonstrate leadership skills that positively supports the overall vision and objectives of MLCSU
Desirable
- Cisco Certified Network Professional (CCNP) (or working towards one) or equivalent knowledge voice/data networks knowledge and experience
- Experience of clinical practices and working within specialist environments
- Experience of working with Sophos and Fortinet firewalls.
Person Specification
Experience
Essential
- Expertise in network architecture, network operating systems and Firewalls.
- Cisco Certified Network Associate (CCNA) (or working towards one) or equivalent knowledge of data networks and experience
- Ability to work unsupervised, able to manage own time and workload
- Lead on Network related P1 and Major Incidents
- Evidence of the ability to demonstrate leadership skills that positively supports the overall vision and objectives of MLCSU
Desirable
- Cisco Certified Network Professional (CCNP) (or working towards one) or equivalent knowledge voice/data networks knowledge and experience
- Experience of clinical practices and working within specialist environments
- Experience of working with Sophos and Fortinet firewalls.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
