Job summary
We have a vacancy for an assistant coordinator to join our existing team to provide a high quality administration service.
As part of the role you will be required to work autonomously at times. Experience of working with MS Office packages is advantageous, i,e, Excel, Word, Outlook, MS Teams, etc.
The role would be working with our current care coordinators, contacting patients and booking appointments with the coordinators, contacting next of kin, booking appointments onto EMIS appointment books, running searches on EMIS to identify suitable patients
The primary function of this role is to run patient searches to identify appropriate patients & to contact patients via telephone who have recently been discharged from hospital to book them an appointment with a Care Coordinator. You will be contacting care home residents NOK to book them in for appointments to complete care plans for their relative.
There may be a need for you to assist our admin hub in their work.
Main duties of the job
Duties will include a range of administrative tasks. The ideal candidate will be an organised individual with excellent interpersonal skills.
You should be able to work as part of a multidisciplinary team as well as be able to work autonomously and use your own initiative when required.
The post will require high levels of concentration and attention to detail. You will be required to work to set processes and Standard Operating Procedures.
Some telephone experience would be an advantage as a large part of this role is speaking to people on the telephone and to book in patient assessments.
This role may require you to work across teams and provide assistance to other services within the PCN
About us
Within South Sefton PCN our aims are to:
- Improve resilience in General Practice
- Build a stronger and more sustainable general practice service across the Primary Care Network footprint
- Facilitate collaborative working between all Primary Care Network practices
- Engage with local health and care providers to develop place-based care to assist in the transformation of local services to improve the health and wellbeing of the Primary Care Network population
- Work with Patient Participation Groups to improved patient access, experience and quality
- Reach out to strengthen and develop working relationships with non-NHS community groups
- Develop signposting with Primary Care Network practices to streamline the patient journey to enhance more achievable and sustainable outcomes
- Further develop digital technology as a primary resource for practices and patients
- Work in collaboration with the local GP Federation to build and strengthen relationships
PLEASE NOTE - WE ARE UNABLE TO OFFER A WORKING SPONSORSHIP FOR THIS POST
Job description
Job responsibilities
- Dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information and referring to other team members as appropriate
- Providing a sensitive and efficient administrative support to the Enhanced Health at Home & Care Home teams and maintaining confidentiality of information relating to service users
- Making telephone calls to patients who have recently been discharged from hospital to discuss the EHAH programme and booking patients in for appointments with a care coordinator.
- Making telephone calls to care home resident relatives to book them in for appointments with our community pharmacists
- Taking messages and passing relevant information to the relevant department or team member
- Photocopying, scanning and word processing documents, letters, emails, minutes and reports as and when required and in a timely manner
- Ensuring all complaints are dealt with appropriately in accordance with standard operational policy, resolving where possible, and escalating to the appropriate person as required
- The post holder must have keyboard skills and be competent in Microsoft Office programmes
- Accurately inputting information and data onto the EMIS WEB system
- Ensuring that data systems are kept up to date to allow accurate and detailed reporting capabilities for both internal and external requirements
- Carrying out other administration duties as required
- Contribute to the maintenance and monitoring of service standards around quality
- Ensure mandatory training is kept up to date
Job description
Job responsibilities
- Dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information and referring to other team members as appropriate
- Providing a sensitive and efficient administrative support to the Enhanced Health at Home & Care Home teams and maintaining confidentiality of information relating to service users
- Making telephone calls to patients who have recently been discharged from hospital to discuss the EHAH programme and booking patients in for appointments with a care coordinator.
- Making telephone calls to care home resident relatives to book them in for appointments with our community pharmacists
- Taking messages and passing relevant information to the relevant department or team member
- Photocopying, scanning and word processing documents, letters, emails, minutes and reports as and when required and in a timely manner
- Ensuring all complaints are dealt with appropriately in accordance with standard operational policy, resolving where possible, and escalating to the appropriate person as required
- The post holder must have keyboard skills and be competent in Microsoft Office programmes
- Accurately inputting information and data onto the EMIS WEB system
- Ensuring that data systems are kept up to date to allow accurate and detailed reporting capabilities for both internal and external requirements
- Carrying out other administration duties as required
- Contribute to the maintenance and monitoring of service standards around quality
- Ensure mandatory training is kept up to date
Person Specification
Qualifications
Essential
- GCSE Qualifications or equivalent
- Evidence of Continued Personal Development
Desirable
- GCSE Grade A-C in English and Math's
Knowledge, training and experience
Essential
- Previous experience of working in an administrative environment using computerised data systems
- Knowledge of Information Governance
- Working knowledge of Microsoft Office including Word and Excel
- Proven history of planning and organising workload and distribute information in a timely manner to team members as appropriate
Desirable
- Knowledge of NHS issues
- Previous experience of working in a health care environment
- Previous experience of dealing with patients/public (particularly via telephone)
Skills, capabilities and attributes
Essential
- Able to provide and receive routine information, barriers to understanding /provide and receive complex and sensitive information
- Able to exchange information with patients, family members and providers requiring tact and empathy and communicates complicated information to staff from other departments and external contacts
- Clear communicator with good writing, data entry and telephone skills, ensuring accuracy
- Able to work effectively as part of a team
- Able to make judgements involving facts or situations, some requiring analysis on how to deal with enquiries
- Able to work to own initiative, organising and prioritising own workload to set deadlines
- Accurate data entry and text processing from documents onto bespoke database and secure and accurate storage of data
Desirable
- Awareness of a range of health services provision
- Understanding of Primary Care Networks
Person Specification
Qualifications
Essential
- GCSE Qualifications or equivalent
- Evidence of Continued Personal Development
Desirable
- GCSE Grade A-C in English and Math's
Knowledge, training and experience
Essential
- Previous experience of working in an administrative environment using computerised data systems
- Knowledge of Information Governance
- Working knowledge of Microsoft Office including Word and Excel
- Proven history of planning and organising workload and distribute information in a timely manner to team members as appropriate
Desirable
- Knowledge of NHS issues
- Previous experience of working in a health care environment
- Previous experience of dealing with patients/public (particularly via telephone)
Skills, capabilities and attributes
Essential
- Able to provide and receive routine information, barriers to understanding /provide and receive complex and sensitive information
- Able to exchange information with patients, family members and providers requiring tact and empathy and communicates complicated information to staff from other departments and external contacts
- Clear communicator with good writing, data entry and telephone skills, ensuring accuracy
- Able to work effectively as part of a team
- Able to make judgements involving facts or situations, some requiring analysis on how to deal with enquiries
- Able to work to own initiative, organising and prioritising own workload to set deadlines
- Accurate data entry and text processing from documents onto bespoke database and secure and accurate storage of data
Desirable
- Awareness of a range of health services provision
- Understanding of Primary Care Networks
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
