Job summary
Job Title
Business Manager
Range
Band 5 £28,407 - £34,581
Contract
Fixed Term for 9 months to cover Maternity Leave
Team
Business Management Team, Strategy Unit
Accountable to
Senior Business Manager
Main duties of the job
The Strategy Unit operates through a team of specialists, who provide expert advice and analysis to health and care service clinicians and managers and policy makers/research funders. We do this on a fee for service basis within our own clearly defined ethos and values. Our operating model depends on effective, high quality business management and communications - both internal and external.
The Strategy Unit operates a project-based model of working: we don't have any central NHS funding but earn our income, like any consultancy, from work that clients commission from us.
The Business Manager will take responsibility for day-to-day functions of the Strategy Unit business and administration, working within the Business Management Team (BMT) and reporting to the Senior Business Manager. The role requires substantial engagement with the wider Strategy Unit team, the host CSU and its various teams, with partners and sub-contractors and with clients.
The post holder will be an employee of the Midlands and Lancashire Commissioning Support Unit (MLCSU) and as such will be required to uphold and abide by all CSU policies on, for example, Information Governance, Data Protection and Confidentiality; Equality and Diversity; Safeguarding Children and Adults; and Health & Safety (this is not an exhaustive list)
About us
Our team is increasingly diverse and geographically widespread. We value diversity across the team, and recognise that different people bring different perspectives, lived experience, ideas, and culture to The Strategy Unit. We also know that everyone has a life and commitments outside work, and many of the team benefit from our use of flexible working arrangements.
We are based in central Birmingham but work on projects from across the UK and have a hybrid model of working for team members. This means that there is no minimum requirement for working from the office - it is a resource for collaboration and mutual support and not a duty. But coming together to collaborate still matters to us very much, particularly for teams whose work is generally more participative and with a higher degree of client engagement. Some projects also require us to travel to locations across the country occasionally.
Job description
Job responsibilities
- Business Management Team Responsibilities
- Work closely and proactively with the Senior Business Manager to ensure delivery and compliance with key performance indicators.
- Welcoming and advising/sign posting visitors, promoting a professional image of the organisation during face to face meetings or through an online presence.
- Co-ordinating a wide variety of internal and external meetings, selecting venues, ensuring all hospitality/ IT requirements are in place.
- Processing purchase requisitions for goods and services using in-house systems as required ensuring that correct procedures are utilised when ordering goods and services.
- Maintaining effective office systems, making maximum use of technology.
- Maintaining files and records are stored and retrieved appropriately in line with the organisations Records Management Policies
- Undertaking other administrative duties as directed including provision of admin support to other senior managers as required.
- Co-ordination of personal annual leave and sickness ensuring arrangements for cover within the BMT Team.
- Display a flexible approach to workload, accommodating both proactive and reactive situations.
- Demonstrating an understanding of the organisations budgets and proactively identifying areas where costs could be reduced e.g. through streamlining processes
- Co-ordinate travel and hotel bookings via Redfern system.
- Manage year-end reconciliation of requisitions by chasing suppliers for invoices and liaising with Finance on any requisitions that need accruing.
- Communications and engagement
The Strategy Unit maintains an extensive and growing web presence as a shop window but also critically as a way to achieve a degree of our work through publication, whilst operating a growing network with like-minded organisations; we actively seek to promote our brand and build its reputation.
We have a flow of information which we publish on our website and share internally. We also use external resources to improve our communication.
The post-holder will work with our Senior Business Manager and Communications Working Group to maintain our website, produce new content, and promote the Unit across social media.
- Planning and Organisational Responsibilities
- Organise and prioritise own work effectively and work on own initiative to identify areas of improvement across the project, team and organisation.
- Demonstrate a clear attention to detail.
- Ability to work with limited information and resources, when required.
- Book and manage venues for events, ensuring the specification suits our business requirements, is within budget and liaise with venue regarding final arrangements.
- Prepare and coordinate face to face and online event logistics, speakers, manage attendees lists and communications where appropriate.
- Ability to introduce and facilitate online events and webinars.
- Observe the provisions of and adhere to all corporate policies and procedures.
- Adhere to and uphold the Strategy Units vision and values.
- Complete Statutory and Mandatory training as required and any other training courses relevant to the post. Abide by the organisations commitment that all staff will be treated with respect by management, colleagues, patients and visitors and equally staff will treat management, colleagues, patients and visitors with the same level of respect. Staff will be supported to challenge any discriminatory behaviour that may be based on differences in race, disability, language, culture, religion, sexuality, age, and gender or employment status.
Job description
Job responsibilities
- Business Management Team Responsibilities
- Work closely and proactively with the Senior Business Manager to ensure delivery and compliance with key performance indicators.
- Welcoming and advising/sign posting visitors, promoting a professional image of the organisation during face to face meetings or through an online presence.
- Co-ordinating a wide variety of internal and external meetings, selecting venues, ensuring all hospitality/ IT requirements are in place.
- Processing purchase requisitions for goods and services using in-house systems as required ensuring that correct procedures are utilised when ordering goods and services.
- Maintaining effective office systems, making maximum use of technology.
- Maintaining files and records are stored and retrieved appropriately in line with the organisations Records Management Policies
- Undertaking other administrative duties as directed including provision of admin support to other senior managers as required.
- Co-ordination of personal annual leave and sickness ensuring arrangements for cover within the BMT Team.
- Display a flexible approach to workload, accommodating both proactive and reactive situations.
- Demonstrating an understanding of the organisations budgets and proactively identifying areas where costs could be reduced e.g. through streamlining processes
- Co-ordinate travel and hotel bookings via Redfern system.
- Manage year-end reconciliation of requisitions by chasing suppliers for invoices and liaising with Finance on any requisitions that need accruing.
- Communications and engagement
The Strategy Unit maintains an extensive and growing web presence as a shop window but also critically as a way to achieve a degree of our work through publication, whilst operating a growing network with like-minded organisations; we actively seek to promote our brand and build its reputation.
We have a flow of information which we publish on our website and share internally. We also use external resources to improve our communication.
The post-holder will work with our Senior Business Manager and Communications Working Group to maintain our website, produce new content, and promote the Unit across social media.
- Planning and Organisational Responsibilities
- Organise and prioritise own work effectively and work on own initiative to identify areas of improvement across the project, team and organisation.
- Demonstrate a clear attention to detail.
- Ability to work with limited information and resources, when required.
- Book and manage venues for events, ensuring the specification suits our business requirements, is within budget and liaise with venue regarding final arrangements.
- Prepare and coordinate face to face and online event logistics, speakers, manage attendees lists and communications where appropriate.
- Ability to introduce and facilitate online events and webinars.
- Observe the provisions of and adhere to all corporate policies and procedures.
- Adhere to and uphold the Strategy Units vision and values.
- Complete Statutory and Mandatory training as required and any other training courses relevant to the post. Abide by the organisations commitment that all staff will be treated with respect by management, colleagues, patients and visitors and equally staff will treat management, colleagues, patients and visitors with the same level of respect. Staff will be supported to challenge any discriminatory behaviour that may be based on differences in race, disability, language, culture, religion, sexuality, age, and gender or employment status.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent level of experience of working in business management or relevant environment
Experience
Essential
- Experience with event management e.g venues, attendees etc.
- Ability to use relevant technology to support and facilitate events
- Experience of successfully operating in a team
- Evidence of continued professional development
- Experience of working in a similar business management/administration role
Knowledge
Essential
- Knowledge of project principles, techniques, and tools, such as Prince 2 Foundation
Skills
Essential
- Demonstrated experience of working on multiple projects
- Evidence of setting up, managing, facilitating, and supporting face to face and online events
- IT Skills - proficient in the use of Microsoft software and ability to pick up internal systems quickly
- Ability to time manage your workload and prioritise ad hoc when required.
- Knowledge of financial systems e.g. monitoring budget management, processing invoices and procurement
- Experience of managing risks and reporting
- Awareness and contribution of business case development (Team, SU, MLCSU)
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent level of experience of working in business management or relevant environment
Experience
Essential
- Experience with event management e.g venues, attendees etc.
- Ability to use relevant technology to support and facilitate events
- Experience of successfully operating in a team
- Evidence of continued professional development
- Experience of working in a similar business management/administration role
Knowledge
Essential
- Knowledge of project principles, techniques, and tools, such as Prince 2 Foundation
Skills
Essential
- Demonstrated experience of working on multiple projects
- Evidence of setting up, managing, facilitating, and supporting face to face and online events
- IT Skills - proficient in the use of Microsoft software and ability to pick up internal systems quickly
- Ability to time manage your workload and prioritise ad hoc when required.
- Knowledge of financial systems e.g. monitoring budget management, processing invoices and procurement
- Experience of managing risks and reporting
- Awareness and contribution of business case development (Team, SU, MLCSU)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
