Job summary
The CSU Secondary Care Application Service is responsible for specialised application management resource and expertise to ensure the successful delivery of large and/or complex and high profile contracts ensuring that services are delivered within agreed SLA's, within contractual budget and are achieving the required benefits.
The Secondary Care Applications team are looking to strengthen their delivery of services to clients; and in doing so we are looking to recruit a Secondary Care Applications Delivery Manager to join and lead the existing team.
The Secondary Care Applications Delivery Manager will be required to manage and deliver multiple strategically important contracts specifically One Health & Care contracts; to develop effective work schedules to enable operational planning, delivery and progress reporting; liaise with client leads, CSU Colleagues and collaborative partner organisations as appropriate, and ensure contractual obligations are achieved.
The successful candidate will have excellent organisational and communication skills; good general knowledge and understanding of the NHS and will ideally have worked in an IT environment with Specialist knowledge of application management in the NHS, especially clinical applications, and services such as One Health & Care.
Main duties of the job
The post holder will be responsible for the successful delivery of various contracts of strategic importance to client organisations. You will need to be an experienced and proven Service Delivery Manager with experiencing of planning and developing Schedules of work including allocation of resources and the management of budgets.
The post holder will lead and manage a team of staff ensuring that Services are managed and delivered successfully to contractual specifications and to agreed SLA's. You will be comfortable engaging constructively with technical, non-technical, clinical and corporate colleagues both within the CSU and partner / client organisations.
Experience of writing reports, business cases and new business proposals will be a key requirement of the post.
About us
The NHS is the biggest employer in Europe. It's a world-renowned institution and an exciting place to work, full of challenges and opportunities.
NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) is one of the biggest and best-performing commissioning support units in the country, with among the highest levels of staff and customer satisfaction. We work together as a team of over 1,600 expert staff based across the Midlands and North West to make a difference - for our customers, patients and communities.
Offering a full range of professional services to hospital trusts, local authorities, integrated care systems (ICSs) and other public bodies\ across the country, our NHS values underpin everything we do.
In return, we provide a supportive environment in which to learn and develop, with the opportunity to further your skills and career within an exciting and evolving environment.
Joining our inclusive and innovative team comes with a range of benefits including flexible & agile working arrangements, pension scheme and generous annual leave allowance.
With our training schemes and support networks, you will be empowered to play a leading role in the future of healthcare, whatever your specialism or interest. And as a member of NHS staff you will receive plenty of discounts too.
Job description
Job responsibilities
Responsibility for the operational management, performance, and the long-term strategic development of the Secondary Care Applications Service to safeguard delivery of a 24/7 support service to all staff and collaborative partners, and to ensure, as far as is reasonably possible, service continuity of access to and usage of critical business services.
To provide strategic planning, management and leadership for delivery and support of the One Health & Care Service and operational management and leadership to the Secondary Care Applications Team.
To work in collaboration with service partners and clients to ensure continuity of provision and joined-up care.
To attend national user groups
To design and implement process and workflow enhancements utilising best placed solutions for multiple facets of the services provided, with a view to creating capacity through LEAN working.
To influence improvements within the IM&T services through the introduction and adoption of structured workflow and information handling processes.
To provide highly developed specialist service management and service delivery knowledge, for the Secondary Care Applications service and specifically the One Health and Care Service.
To provide advanced technical and clinical knowledge across the range of application solutions and systems in use, as well as developmental expertise.
Job description
Job responsibilities
Responsibility for the operational management, performance, and the long-term strategic development of the Secondary Care Applications Service to safeguard delivery of a 24/7 support service to all staff and collaborative partners, and to ensure, as far as is reasonably possible, service continuity of access to and usage of critical business services.
To provide strategic planning, management and leadership for delivery and support of the One Health & Care Service and operational management and leadership to the Secondary Care Applications Team.
To work in collaboration with service partners and clients to ensure continuity of provision and joined-up care.
To attend national user groups
To design and implement process and workflow enhancements utilising best placed solutions for multiple facets of the services provided, with a view to creating capacity through LEAN working.
To influence improvements within the IM&T services through the introduction and adoption of structured workflow and information handling processes.
To provide highly developed specialist service management and service delivery knowledge, for the Secondary Care Applications service and specifically the One Health and Care Service.
To provide advanced technical and clinical knowledge across the range of application solutions and systems in use, as well as developmental expertise.
Person Specification
Experience
Essential
- Specialist knowledge of application management in the NHS, especially clinical applications, and services such as One Health & Care.
- Significant experience of managing budgets within financial constraints/targets, significant experience of and exposure to performance setting and monitoring.
- An excellent understanding of Commissioning, Primary Care and Secondary Care within the NHS
Qualifications
Essential
- Educated to master's degree level or equivalent experience of working at a similar level in specialist area.
- Significant experience in communications and stakeholder management
Skills
Essential
- Attention to detail combined with the ability to extract key messages from highly complex analysis.
- Experience of management of staff including recruitment, career development, performance, work evaluation
- Clear communicator with excellent writing, report writing and presentation skills.
Desirable
- A good understanding of the health and social care environment and roles and responsibilities within it
Person Specification
Experience
Essential
- Specialist knowledge of application management in the NHS, especially clinical applications, and services such as One Health & Care.
- Significant experience of managing budgets within financial constraints/targets, significant experience of and exposure to performance setting and monitoring.
- An excellent understanding of Commissioning, Primary Care and Secondary Care within the NHS
Qualifications
Essential
- Educated to master's degree level or equivalent experience of working at a similar level in specialist area.
- Significant experience in communications and stakeholder management
Skills
Essential
- Attention to detail combined with the ability to extract key messages from highly complex analysis.
- Experience of management of staff including recruitment, career development, performance, work evaluation
- Clear communicator with excellent writing, report writing and presentation skills.
Desirable
- A good understanding of the health and social care environment and roles and responsibilities within it
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
