Job responsibilities
Communication and Relationship Skills
- To engage in positive relationships with patients/carers/families and other staff based on respect and within appropriate boundaries.
- To always act in a professional capacity.
- To be able to set therapeutic limits with patients, carers, and relatives.
- To be able to communication with the patient about care planning and risk assessment needs.
- Communicate complex and sensitive information verbally, in writing or by other means to meet the patients need.
- Actively contribute during handovers to meet the care needs of patients.
- Actively contribute to staff meetings
- To be able to convene patient information confidently and accurately in the role of an associate nurse for MDT meetings.
- To be able to articulate an understanding of MDT structures and members roles.
- To formulate care plans under the supervision of registered staff.
- To communicate risk issues as they arise to ensure safe care.
- To communicate concerns relating to patient behaviour or mental state to other members of the multidisciplinary team
- To escalate any issues that are out of your scope of knowledge and skills.
Knowledge, Training and Experience
- Demonstrate evidenced based knowledge in the main physical health problems that adult patients may present with i.e., high blood pressure, diabetes, obesity, epilepsy, respiratory issues, constipation, lack of personal hygiene, including foot care.
- Demonstrate an ability to undertake baseline physical observations and record results correctly. In addition, be able to identify anomalies that should be referred to a first level nurse or one of the medical staff, Baseline observations include:
Phlebotomy
Blood pressure
Pulse
Respirations
Weight
Height
Elimination pattern
Eating pattern
Sleep pattern
Glucose monitoring
Hydration
- Demonstrate an ability to complete ongoing monitoring templates, and record explanatory narrative in the patients records.
- An ability to recognise and action reasonable adjustments for the patient to access any appointments and understand the effects the surrounding environment can have on them.
- Ability to carry out a full health assessment with support from other members of the MDT (including learning disability and serious mental illness)
Analytical Skills
- To understand the concept of verbal and non-verbal communication and be able use the skills at the desired level.
- Understands risk behaviours and risk management.
- Understanding of the incident reporting, serious untoward incident reporting and risk assurance framework.
Planning and Organisational Skills
- Work as a supervised primary nurse planning and implement care to patients.
- Participate in effectively co-ordinating patient care as necessary.
- Assist and support patients in planning and co-ordinating services to meet their needs.
- Can facilitate/co-facilitate group activities that focus on health promotion or social activity.
- To be able to plan and manage workload.
Responsibility for Patient
- Take an active part in team discussion and decisions relating to patient care and treatment and ensure these are carried out or reviewed as required.
- When required carry out increased observations as per requirement.
- Ability to raise equality and diversity and safeguarding issues and concerns and report appropriately.
- To keep up to date with relevant areas of clinical practice.
Responsibility for Policy/Service Development
- Be responsible for adhering to PCN & practice policies and procedures.
- Be aware and have a working knowledge of all clinical polices relating to practice.
- Promote the development of workers through involvement in education and work-based coaching.
- Identifying and communicating to senior staff how health, safety can be improved for patients.
- To follow instructions from the Duty nurse including redeployment to another part of the service whenever requested.
- To understand the key performance requirements of the service.
Responsibility for Human Resources
- Provide general support to all team members.
- Participate in staff support groups/team away days.
- To address performance issues with designated staff under the direction of line manager.
Responsibility for Information Resources
- Record care undertaken in the MDT notes.
- Maintain notes that are accurate.
- Ensure patient records comply with issues relating to confidentiality and safe storage.
- Be able to use the email system in line with PCN and practice policies and procedures.
Working Conditions
- Follow procedures for managing body fluids.
- Follow Health and Safety procedures and protocols and highlight any required actions to line manager.
- Ensure you have received the relevant vaccinations to protect yourself and patients are up to date.
- Complete all mandatory training as required by employer.
- Maintain your portfolio of continual professional development for your revalidation in accordance with the NMC guidance.
Key Relationships
- Patients
- Carers
- Families
- PCN staff
- GPs
- Practice Managers
- Practice Nurse Teams
- Practice Administration Teams
- All member of the multi-disciplinary team (MDT)
- Patients and Carer Involvement Groups
- External Care Providers
Physical Effort
Office based post with a frequent requirement to sit in a restricted position at display screen equipment. Manual handling loads of not more than 5Kg including equipment.
Driving to administration office.
Mental Effort
The work pattern is unpredictable, with frequent interruption. There will be an occasional requirement for concentration for data entry.
The post holder will be expected to provide cover for other administration staff during busy periods, including cover due to sickness absence and annual leave.
Emotional Effort
Unpredictable work pattern, work is interrupted to deal with queries from team on a range of matters. Concentration required for data entry. Undertaking a range of duties covering for other Administration Team Leader during sickness absence and annual leave. This may involve travelling and working in other departments/areas.
Working Conditions
Working in an office environment using computer equipment for long periods.
Data Protection (Data Protection Act 1998) / Freedom Of Information Act 2000 / Computer Misuse Act 1990
To ensure the confidentiality and security of all information that is dealt with in the course of performing your duties in accordance with the requirements of the Data Protection Act 1998, within the requirements of Information Governance and adhere to the principles of Caldicott.
To comply with and keep up to date with the requirements of legislation such as the Freedom of Information Act 2000 and Computer Misuse Act 1990.
To maintain the confidentiality and security of all information that is dealt with in the course of performing their duties is in accordance with the requirements of the Data Protection Act 1998 and the principles of Caldicott.
To be are aware of your obligations under legislation such as the Freedom of Information Act 2000; Computer Misuse Act 1990, and any changes or additions relevant to legislation.
Safeguarding Children and Adults at Risk
The PCN has a zero tolerance approach to the abuse of children, young people and adults at risk.
All employees will be required to attend Safeguarding Children and Adult training appropriate to their role, which includes understanding and recognising the signs of abuse and knowing how to raise concerns when those signs of abuse are noticed in a person.
Equal Opportunities
The PCN recognise the need for a diverse workforce and is committed to Equal Opportunities in employment and seeks to eliminate unlawful racial, sexual or disability discrimination, to promote equality of opportunity and good relations between staff and clients of differing groups.
Risk Management and Health and Safety at Work
The employer will take all reasonably practical steps to ensure your health, safety and welfare while at work. The employee must familiarise themselves with the employer's Health & Safety policy, and its safety and fire rules and the responsibilities placed upon them under the Health & Safety at Work Act (1974). It is your legal duty to take care for your own health and safety as well as that of your colleagues.
Infection Control
PCN staff are responsible for protecting themselves and others against infection risks. All staff regardless of whether clinical or not are expected to comply with current infection control policies and procedures and to report any problems with regard to this to their managers. All staff undertaking patient care activities must attend infection control training and updates as required by the PCN.
Smoking
The NHS is smoke-free. Smoking is not permitted on any of our premises or the surrounding land including car parking facilities.
