Job summary
We are seeking a full time, motivated and experienced Business Support Officer to join our Merseyside team at Midlands and Lancashire Commissioning Support Unit (MLCSU). You will be working as part of a team, supporting the Personalised Continuing Healthcare Team with a variety of administrative tasks. The role will carry with it a varied workload and competing deadlines, so you will be able to use your own initiative and prioritise, although you will have access to relevant supervision and support.
Main duties of the job
The post holder will provide business support to the CHC service and be responsible for dealing with patient CHC eligibility outcomes. The post holder will also provide general corporate support and ensure all CSU governance and administrative processes are transacted appropriately and accurately at a local level.The post holder will provide administrative support, including CHC queries, checking consistency of information, letters, reports, maintaining accurate records.The post holder will also provide direct admin support to the Clinical team e.g. minute taking, document management and filing, liaising with external Health and Social Care professionals on meetings and priority agenda items. This role will be part of a professional, high quality and effective and flexible team.
About us
The NHS is the biggest employer in Europe. It's a world-renowned institution and an exciting place to work, full of challenges and opportunities.
NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) is one of the biggest and best-performing commissioning support units in the country, with among the highest levels of staff and customer satisfaction. We work together as a team of over 1,600 expert staff based across the Midlands and North West to make a difference - for our customers, patients and communities.
Offering a full range of professional services to hospital trusts, local authorities, integrated care systems (ICSs) and other public bodies\ across the country, our NHS values underpin everything we do.
In return, we provide a supportive environment in which to learn and develop, with the opportunity to further your skills and career within an exciting and evolving environment.
Joining our inclusive and innovative team comes with a range of benefits including flexible & agile working arrangements, pension scheme and generous annual leave allowance.
With our training schemes and support networks, you will be empowered to play a leading role in the future of healthcare, whatever your specialism or interest. And as a member of NHS staff you will receive plenty of discounts too.
Job description
Job responsibilities
Prioritise own workload to meet conflicting deadlines and be able to deal with unpredictable interruptionsPlan for known situations and be able to re-prioritise work to accommodate unexpected situations.Ensure a high quality and timely word processing service is provided (utilising all Microsoft Office packages) when producing correspondence, reports, emails, presentations, spreadsheets etc and ensuring correct corporate branding is utilised and corporate standards are adhered to at all times.Responsible for compiling, preparing and producing agendas, reports and papers for meetings as required, taking formal and informal minutes/action notes and distributing them where appropriate across the CSU and CCGs and externally as required. Ensure any actions are followed up.Create and maintain databases, spreadsheets and reports as required to assist the Eligibility Ratification process.To ensure the maintenance of accurate and efficient filing systems, including both paper and computer systems ensuring strict confidentiality of information.To take minutes of all relevant meetings including Ratification Panel meetings and prepare related documentation.To arrange and organise meetings/workshops including booking venues and equipmentSupport the Business Support Manager in the development and maintenance of all business operational systems and processes.To maintain standard business operational procedures for the Merseyside CHC Team to ensure that business continuity is sustained.To recommend appropriate administrative systems to support all contract management activities. To ensure they are as efficient and effective as possible and liaise with IT to support the needs of theCMT.Ensure deadlines are met for the production of information to enable the completion of statutory/NHS returns.To liaise with Providers and CCGs to ensure appropriate and timely responses to requests for meetings, information, and documentsTo prioritise workload as appropriate to meet the variation in demands and interruptions on the job holders workloadThe postholder may be required to work flexibly, such as attending meetings or providing cover, across the entire Merseyside CHC Team.To line manage staff and participate in objective setting and monthly 1-1 meetings with staff.
Job description
Job responsibilities
Prioritise own workload to meet conflicting deadlines and be able to deal with unpredictable interruptionsPlan for known situations and be able to re-prioritise work to accommodate unexpected situations.Ensure a high quality and timely word processing service is provided (utilising all Microsoft Office packages) when producing correspondence, reports, emails, presentations, spreadsheets etc and ensuring correct corporate branding is utilised and corporate standards are adhered to at all times.Responsible for compiling, preparing and producing agendas, reports and papers for meetings as required, taking formal and informal minutes/action notes and distributing them where appropriate across the CSU and CCGs and externally as required. Ensure any actions are followed up.Create and maintain databases, spreadsheets and reports as required to assist the Eligibility Ratification process.To ensure the maintenance of accurate and efficient filing systems, including both paper and computer systems ensuring strict confidentiality of information.To take minutes of all relevant meetings including Ratification Panel meetings and prepare related documentation.To arrange and organise meetings/workshops including booking venues and equipmentSupport the Business Support Manager in the development and maintenance of all business operational systems and processes.To maintain standard business operational procedures for the Merseyside CHC Team to ensure that business continuity is sustained.To recommend appropriate administrative systems to support all contract management activities. To ensure they are as efficient and effective as possible and liaise with IT to support the needs of theCMT.Ensure deadlines are met for the production of information to enable the completion of statutory/NHS returns.To liaise with Providers and CCGs to ensure appropriate and timely responses to requests for meetings, information, and documentsTo prioritise workload as appropriate to meet the variation in demands and interruptions on the job holders workloadThe postholder may be required to work flexibly, such as attending meetings or providing cover, across the entire Merseyside CHC Team.To line manage staff and participate in objective setting and monthly 1-1 meetings with staff.
Person Specification
Essential & Desirable
Essential
- Higher National Diploma/Relevant Level 3 Qualification or equivalent experience
- Previous knowledge of minute taking and transcribing of minutes
- Highly proficient in the use of Microsoft Office packages
- Well organised, efficient, self motivated, able to multi task
- Ability to work as part of a team and on own initiative
Desirable
- ECDL Qualification
- Previous experience of working in an administrative environment using computerised data systems
- Basic knowledge or awareness of CHC
- Previous experience of working in a health care environment
- Knowledge of NHS issues and systems
Person Specification
Essential & Desirable
Essential
- Higher National Diploma/Relevant Level 3 Qualification or equivalent experience
- Previous knowledge of minute taking and transcribing of minutes
- Highly proficient in the use of Microsoft Office packages
- Well organised, efficient, self motivated, able to multi task
- Ability to work as part of a team and on own initiative
Desirable
- ECDL Qualification
- Previous experience of working in an administrative environment using computerised data systems
- Basic knowledge or awareness of CHC
- Previous experience of working in a health care environment
- Knowledge of NHS issues and systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
