Job summary
The Principal Improvement Consultant is an exciting, interesting and key leadership role within the Improvement Unit.
You will be responsible supporting the Head of the Improvement Unit, in leading and managing a team of Improvement Consultants and Project Managers, focused on improving the quality and efficiency of the NHS services, working with a variety of clients including Primary Care, Acute Trusts, national health and care partners, amongst others.
Main duties of the job
Primarily, the post holder will take responsibility for the day-to-day management of a programme of consultancy assignments. This will involve liaising with internal and external clients, helping to clarify their requirements, planning and coordinating inputs from different team members, updating on progress and participating in delivery. It means working closely with the Client to ensure their needs are met on time and within budget.
The Principal Consultant will be skilled in managing a team that puts improvement advice into action and will be required to lead a range of programmes and projects that deliver sustainable improvements and service transformation.
The post holder will also support the development of The Improvement Unit as a values-driven 'NHS consultancy' service, contribute to and lead the delivery of the Improvement Unit strategy, and wider CSU and NHS policies and procedures.
The Principal Improvement Consultant will deputise for the Head of Improvement as and when required.
About us
The NHS is the biggest employer in Europe. It's a world-renowned institution and an exciting place to work, full of challenges and opportunities.
NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) is one of the biggest and best-performing commissioning support units in the country, with among the highest levels of staff and customer satisfaction. We work together as a team of over 1,600 expert staff based across the Midlands and North West to make a difference - for our customers, patients and communities.
Offering a full range of professional services to hospital trusts, local authorities, integrated care systems (ICSs) and other public bodies\ across the country, our NHS values underpin everything we do.
In return, we provide a supportive environment in which to learn and develop, with the opportunity to further your skills and career within an exciting and evolving environment.
Joining our inclusive and innovative team comes with a range of benefits including flexible & agile working arrangements, pension scheme and generous annual leave allowance.
With our training schemes and support networks, you will be empowered to play a leading role in the future of healthcare, whatever your specialism or interest. And as a member of NHS staff you will receive plenty of discounts too.
Job description
Job responsibilities
The post holder will play an active role in the design and delivery of a comprehensive programme of service improvement, transformation projects and programmes, which support the delivery of efficiencies and improved patient experience and outcomes. Responsibilities will include to:
- Deputise for the Head of the Improvement Unit
- Lead improvement project teams, ensuring that team members are aware of their responsibilities deliver high quality projects, on time and in budget and to the satisfaction of clients
- Work closely with the Head of the Improvement Unit to develop a pipeline of improvement and new business opportunities.
- Work closely with the Improvement Unit Business Manager to develop a pipeline of improvement assignments.
- Manage potentially challenging, sensitive and/or antagonistic situations with staff and stakeholders within improvement and change programmes for successful outcomes and support others in the Unit to do so.
- Contribute to developing innovative solutions for improvement - thinking outside the box
- Employ effective communication, negotiation and influencing skills to enable the delivery of improvement change and service transformation which have a positive impact on organisational development and patient outcomes
Job description
Job responsibilities
The post holder will play an active role in the design and delivery of a comprehensive programme of service improvement, transformation projects and programmes, which support the delivery of efficiencies and improved patient experience and outcomes. Responsibilities will include to:
- Deputise for the Head of the Improvement Unit
- Lead improvement project teams, ensuring that team members are aware of their responsibilities deliver high quality projects, on time and in budget and to the satisfaction of clients
- Work closely with the Head of the Improvement Unit to develop a pipeline of improvement and new business opportunities.
- Work closely with the Improvement Unit Business Manager to develop a pipeline of improvement assignments.
- Manage potentially challenging, sensitive and/or antagonistic situations with staff and stakeholders within improvement and change programmes for successful outcomes and support others in the Unit to do so.
- Contribute to developing innovative solutions for improvement - thinking outside the box
- Employ effective communication, negotiation and influencing skills to enable the delivery of improvement change and service transformation which have a positive impact on organisational development and patient outcomes
Person Specification
Essential
Essential
- Educated to Masters degree level in a relevant subject or equivalent experience
- Significant experience of leading and managing multiple, complex projects in a health and care setting
- Relationship Management - Experience of building relationships and networks
- Experience of financial management, monitoring and managing project budgets, business planning and impact analysis
- Excellent leadership and people management skills, with the ability to manage and lead the input of others and develop strong collaborative networks
- Employ effective communication, negotiation and influencing skills to enable effective improvement and change management with a wide variety of stakeholders and at all levels.
- Ability to analyse very complex issues, where material is conflicting and drawn from multiple sources and to make appropriate judgement calls
Desirable
- Improvement / Change Management Qualification
Person Specification
Essential
Essential
- Educated to Masters degree level in a relevant subject or equivalent experience
- Significant experience of leading and managing multiple, complex projects in a health and care setting
- Relationship Management - Experience of building relationships and networks
- Experience of financial management, monitoring and managing project budgets, business planning and impact analysis
- Excellent leadership and people management skills, with the ability to manage and lead the input of others and develop strong collaborative networks
- Employ effective communication, negotiation and influencing skills to enable effective improvement and change management with a wide variety of stakeholders and at all levels.
- Ability to analyse very complex issues, where material is conflicting and drawn from multiple sources and to make appropriate judgement calls
Desirable
- Improvement / Change Management Qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
