Quality Advisor

Job summary

Are you a people-focused individual who likes to provide help and support to others? Do you have the ability to provide high quality with excellent attention to detail. Are you looking for an exciting opportunity to make a real difference in an influential role that could give you an opportunity to move up in your career? Are you organised and structured and keen to help others do the same?

The post holder will support the Quality team in the achievements of their goals to secure improvements in health outcomes, providing quality assurance, reducing inequalities and improving patient experience within the Cervical Screening Administration Service (CSAS).

The post holder will have responsibility for monitoring quality across 2 sites and will report to the Quality Team Manager. The individual is required to be able to work on their own initiative and as part of a team. This role requires accuracy and attention to detail and the ability to interact with people across the organisation at various levels. The post requires excellent interpersonal skills and the ability to coach and provide feedback to colleagues.

This role is on a seconded basis for 6 months based at the Lister House office in Leeds or Falcon House Preston.

Main duties of the job

Main duties of the job

This role will be responsible for:

Monitoring quality of work carried out within the CSAS service as part of a Team of Quality Advisors

Highlighting issue which might affect the quality of the service through trends and themes

Contribute to Team Meetings and huddles

Participate in quality feedback sessions and have the ability to explain the reasoning for decisions made using coaching style communication

Support the service to achieve and maintain excellent quality standards

About us

At NECS we are very proud to be part of the NHS England family. We are one of the very few truly customer-owned entities within the NHS. We have grown from our roots in the North East to be an NHS business with customers the length and breadth of the UK and further abroad. Our customer base has diversified significantly over this period, and we are now very pleased to be serving NHS providers as well as commissioners, NHSE regions, Local Authorities, General Practices and national NHSE Directorates.

NECS combines specialist skills and expertise with scale and resilience to achieve required results. We combine core NHS values with a sharp focus on customer care and a relentless pursuit of continuous improvement. We very much see ourselves as a key partner in the future success of the healthcare system and we take our share of the responsibility for shaping effective delivery.

Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. Were passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that as well as an excellent benefits package including generous holidays and pension plus free car parking and access to NHS discounts.