Job summary
The Urgent and Emergency Care
(UEC) Team in North of England Commissioning Support (NECS) is looking for a
highly organised, enthusiastic and motivated individual to join us as a Project
Support Officer within the Directory of Services (DoS). You will be expected to provide day to day
project support working with senior
staff and DoS project managers on key elements of the Urgent and Emergency Care
agenda. Whilst you will be expected to
work on various aspects of work within the wider Urgent and Emergency Care team
a dedicated element of the work will be within the DoS.
The role is full time (37.5 hours) based at Scarsdale, Chesterfield.Alternative base of John Snow House can also be discussed.
This role is restricted to internal NECS colleagues only.
If you would like to discuss this role in more detail, please contactalexconnelly@nhs.net
Main duties of the job
Candidates will have experience in managing action, issue and other such logs, taking pro-active
ownership of actions, stakeholder engagement at a variety of levels and an
ability to operate frequently within tight deadlines. You will be expected to co-ordinate, develop
and manage documentation, undertake administrative duties, assist in the
preparation, delivery and monitoring of the DoS and projects closely aligned to
it.
Experience or knowledge of the
Directory of Services and the way, in which this impacts services across the
region, especially NHS 111 and 999, 111 Online and Service Finder, will be
beneficial however training will be provided.
You will need to have
an ability to plan work, have excellent organisational skills with an ability
to work on your own initiative and have a strong attention to detail with
numeric and literacy accuracy. Good
written communication skills with an excellent telephone manner are required
and you should be able to use the full range of MS Office packages,
particularly Excel.
The office environment is fast paced, and
you will be expected to be able to manage your own workload and prioritise as
necessary the demands of the role.
About us
At NECS we are very proud to be part of the NHS England family. We are one of the very few truly customer-owned entities within the NHS. We have grown from our roots in the North East to be an NHS business with customers the length and breadth of the UK and further abroad. Our customer base has diversified significantly over this period, and we are now very pleased to be serving NHS providers as well as commissioners, NHSE regions, Local Authorities, General Practices and national NHSE Directorates.
NECS combines specialist skills and expertise with scale and resilience to achieve required results. We combine core NHS values with a sharp focus on customer care and a relentless pursuit of continuous improvement. We very much see ourselves as a key partner in the future success of the healthcare system and we take our share of the responsibility for shaping effective delivery.
Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. Were passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that as well as an excellent benefits package including generous holidays and pension plus free car parking and access to NHS discounts.
Job description
Job responsibilities
JOB
PURPOSE
Provide
1st & 2nd line software support of the NECS project
management software to CSO project teams.
Providing
a project support function to core project teams (Project Managers, Project
Leads) in the delivery of a portfolio of NECS CSO projects through the full
project life cycle.
To
apply effective configuration management to project libraries, ensure PMO
processes are applied to the project and provide a quality assurance function
over project products and documentation.
To provide an efficient and effective technical
support service ensuring that all good practice guidelines are followed and key
documents are produced, maintained and filed in a timely manner.
DIMENSIONS
Supports the CSO PMO and appropriate NECS managers
across the organisation in the management of projects using the NECS software
system and the project management approach to service delivery.
ROLE
SPECIFIC RESPONSIBILITIES
Maintain detailed documentation showing
progress, problems and resolutions.
Support and deliver IT systems that will
modernise and introduce new ways of working.
Provide on-going 1st & 2nd
line system support to end users of the Project management software.
Support
change management process and procedures as required.
Support
the creation, maintenance and update of Project software user guides.
Ensure, friendly,
courteous and effective communication with customers to ensure their needs are
addressed in a professional manner.
Capacity to understand
complex facts or situations requiring analysis and interpretation with the ability
to investigate and resolve complex IT technical issues, where there are a
number of options available using established techniques and available
resources.
Assist in planning & testing software
improvements and upgrades prior to roll out to CSO teams.
Develop and maintain operational standards and
procedures to support project
operations within the service.
Assist on project benefits planning and
monitoring within an active project.
Assist with development and ensure effective implementation
of the project(s) communication strategy, this will include: production
and distribution of reports, newsletters and administrative maintenance of
the project(s) web-site as appropriate.
Assist Project Managers in the production of
Highlight Reports and other keyproject documentation.
Ensure that all core project logs are kept up
to date, to include: risk, issue and lessons learned logs.
Review project documents to ensure they are in
line with the standards of the service.
Undertake research related to the planning of
a project or delivery of project deliverables.
KEY
WORKING RELATIONSHIPS
Internal
CSO PMO team.
CSO Directorate teams.
Other NECS teams.
External
CCG staff and other customers
as appropriate.
MOST
CHALLENGING PART OF THE JOB
To ensure the
successful implementation of Projects in accordance with local targets and
ensuring the continuing effective use of these technologies.
Balancing any
tensions that may arise due to competing priorities which may arise within the
organisaiton.
Job description
Job responsibilities
JOB
PURPOSE
Provide
1st & 2nd line software support of the NECS project
management software to CSO project teams.
Providing
a project support function to core project teams (Project Managers, Project
Leads) in the delivery of a portfolio of NECS CSO projects through the full
project life cycle.
To
apply effective configuration management to project libraries, ensure PMO
processes are applied to the project and provide a quality assurance function
over project products and documentation.
To provide an efficient and effective technical
support service ensuring that all good practice guidelines are followed and key
documents are produced, maintained and filed in a timely manner.
DIMENSIONS
Supports the CSO PMO and appropriate NECS managers
across the organisation in the management of projects using the NECS software
system and the project management approach to service delivery.
ROLE
SPECIFIC RESPONSIBILITIES
Maintain detailed documentation showing
progress, problems and resolutions.
Support and deliver IT systems that will
modernise and introduce new ways of working.
Provide on-going 1st & 2nd
line system support to end users of the Project management software.
Support
change management process and procedures as required.
Support
the creation, maintenance and update of Project software user guides.
Ensure, friendly,
courteous and effective communication with customers to ensure their needs are
addressed in a professional manner.
Capacity to understand
complex facts or situations requiring analysis and interpretation with the ability
to investigate and resolve complex IT technical issues, where there are a
number of options available using established techniques and available
resources.
Assist in planning & testing software
improvements and upgrades prior to roll out to CSO teams.
Develop and maintain operational standards and
procedures to support project
operations within the service.
Assist on project benefits planning and
monitoring within an active project.
Assist with development and ensure effective implementation
of the project(s) communication strategy, this will include: production
and distribution of reports, newsletters and administrative maintenance of
the project(s) web-site as appropriate.
Assist Project Managers in the production of
Highlight Reports and other keyproject documentation.
Ensure that all core project logs are kept up
to date, to include: risk, issue and lessons learned logs.
Review project documents to ensure they are in
line with the standards of the service.
Undertake research related to the planning of
a project or delivery of project deliverables.
KEY
WORKING RELATIONSHIPS
Internal
CSO PMO team.
CSO Directorate teams.
Other NECS teams.
External
CCG staff and other customers
as appropriate.
MOST
CHALLENGING PART OF THE JOB
To ensure the
successful implementation of Projects in accordance with local targets and
ensuring the continuing effective use of these technologies.
Balancing any
tensions that may arise due to competing priorities which may arise within the
organisaiton.
Person Specification
Circumstances
Essential
- Ability to undertake the duties of the post subject to reasonable adjustments under the DDA.
- Requirement to travel between numerous NECS/CCG buildings.
- Able to meet NHS standards of attendance.
Qualifications
Essential
- Qualified to degree or equivalent or relevant experience.
Desirable
- PRINCE 2 Foundation Certificate, or equivalent.
Knowledge / Abilities
Essential
- Systematic approach to problem solving.
- Ability to establish priorities, work independently and proceed with objectives without supervision.
- Continuous ability to source, assimilate and analyse data and information relating to wide range of services and translate into an easily understood format.
Desirable
- Procedural knowledge of IT software management processes and ensure best practice is adhered to.
Skills and Aptitude
Essential
- Able to switch from one task to another without losing focus, holding a clear overview while paying attention to key aspects of detail.
- Excellent oral and written communications.
- Sensible negotiator with practical expectation of what can be achieved.
- Track record of performance management and delivery of projects, targets, national policy implementation, change management.
- Ability to facilitate large groups ensuring objectives are achieved.
- Good telephone manner.
- The ability to work under pressure to meet agreed service levels.
- Ability to understand complex business requirements and translate these into software specifications.
Desirable
- Highly developed analytical skills with the ability to manage and interpret hard and soft data.
Experience
Essential
- At least 2 years experience in a software support role.
- Demonstrable track record in delivering complex targets and objectives to tight deadlines
- Proven understanding and working knowledge of PRINCE 2 methodologies.
- Knowledge of change management processes, significantly around deployment and support of IT systems.
- Good working Knowledge of Microsoft Products ie word, excel, PowerPoint.
Desirable
- Experience of working across organisations and with other agencies.
Disposition
Essential
- Able to prioritise work, and work well against a background of change and uncertainty.
- Adaptable to situations, can handle people of all capabilities and attitudes.
- Commitment to team-working and respect for the skills of others.
- Self motivated, proactive and innovative.
- Ability to promote workforce diversity and contribute to wider equality and diversity agenda.
Person Specification
Circumstances
Essential
- Ability to undertake the duties of the post subject to reasonable adjustments under the DDA.
- Requirement to travel between numerous NECS/CCG buildings.
- Able to meet NHS standards of attendance.
Qualifications
Essential
- Qualified to degree or equivalent or relevant experience.
Desirable
- PRINCE 2 Foundation Certificate, or equivalent.
Knowledge / Abilities
Essential
- Systematic approach to problem solving.
- Ability to establish priorities, work independently and proceed with objectives without supervision.
- Continuous ability to source, assimilate and analyse data and information relating to wide range of services and translate into an easily understood format.
Desirable
- Procedural knowledge of IT software management processes and ensure best practice is adhered to.
Skills and Aptitude
Essential
- Able to switch from one task to another without losing focus, holding a clear overview while paying attention to key aspects of detail.
- Excellent oral and written communications.
- Sensible negotiator with practical expectation of what can be achieved.
- Track record of performance management and delivery of projects, targets, national policy implementation, change management.
- Ability to facilitate large groups ensuring objectives are achieved.
- Good telephone manner.
- The ability to work under pressure to meet agreed service levels.
- Ability to understand complex business requirements and translate these into software specifications.
Desirable
- Highly developed analytical skills with the ability to manage and interpret hard and soft data.
Experience
Essential
- At least 2 years experience in a software support role.
- Demonstrable track record in delivering complex targets and objectives to tight deadlines
- Proven understanding and working knowledge of PRINCE 2 methodologies.
- Knowledge of change management processes, significantly around deployment and support of IT systems.
- Good working Knowledge of Microsoft Products ie word, excel, PowerPoint.
Desirable
- Experience of working across organisations and with other agencies.
Disposition
Essential
- Able to prioritise work, and work well against a background of change and uncertainty.
- Adaptable to situations, can handle people of all capabilities and attitudes.
- Commitment to team-working and respect for the skills of others.
- Self motivated, proactive and innovative.
- Ability to promote workforce diversity and contribute to wider equality and diversity agenda.
