Clinical Quality Officer

Job summary

Are you a customer-focused, self-motivated and talented individual? Are you looking for an exciting opportunity to make a real difference in an influential role?

We are looking for an enthusiastic Clinical Quality Officer to join the Clinical Quality Team. The Team of over 30 staff fulfil the statutory duties and functions associated with the quality, safety, risk and regulatory processes on behalf of Integrated Care Board /System (ICB/ICS). The team drives improvement in quality and safety through the development and monitoring of performance and assurance frameworks utilising specialist clinical advice and subject matter expertise.

The Clinical Quality Officer is a key role working alongside internal and external colleagues to ensure that they maintain and contribute to the development of the processes that Integrated Care Board/System (ICB/ICS) can assure themselves that commissioned services are functioning safely and effectively.

This role is based at the Middlesbrough office OR we offer hybrid working in this role meaning that the successful candidate works from a mixture of locations including home, NECS offices and customer locations.

Main duties of the job

The Clinical Quality Support Officer will:

Provide a key supporting role to the Clinical Quality Managers contributing their knowledge and skills in respect of the clinical quality agenda.

Assist in the development, monitoring and maintenance of effective patient safety through focused governance systems, supporting policy and strategy within performance monitoring of commissioned services.

Contribute to the development of an open, fair blame, learning, evidence-based culture with an infrastructure to support it.

Develop systems to ensure lessons are learned and shared from risk management issues, untoward incidents, complaints and litigation or claims.

Provide database administration to the LFPSE, STEIS and the local incident management systems.

About us

At NECS we are very proud to be part of the NHS England family. We are one of the very few truly customer-owned entities within the NHS. We have grown from our roots in the North East to be an NHS business with customers the length and breadth of the UK and further abroad. Our customer base has diversified significantly over this period, and we are now very pleased to be serving NHS providers as well as commissioners, NHSE regions, Local Authorities, General Practices and national NHSE Directorates.

NECS combines specialist skills and expertise with scale and resilience to achieve required results. We combine core NHS values with a sharp focus on customer care and a relentless pursuit of continuous improvement. We very much see ourselves as a key partner in the future success of the healthcare system and we take our share of the responsibility for shaping effective delivery.

Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. Were passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that as well as an excellent benefits package including generous holidays and pension plus free car parking and access to NHS discounts.