Senior Project Manager

Job responsibilities

JOB PURPOSE

This role will work autonomously or lead dynamic team(s) whose ethos is to inspire through digital transformation and optimisation of systems and new ways of working

The focus of the role is to support the delivery of quality transformation and optimisation services and will be involved in all or some of the following areas:

Benefits and Business Change.

Primary Care Data Quality.

Project Management.

Business Analysis.

Financial management and budget holder.

Resource management.

Seeking opportunities, bid development and opportunity delivery.

Training and Development Services.

Website and eLearning Management.

Leading teams and customers through change Digital Transformation.

Subject Matter Expert (specialised field of experience).

Provide direction, and support to ensure a consistent approach to delivering organisational objectives.

DIMENSIONS

This post sits within Digital Transformation and Optimisation Service, which is part of the Business Information Services directorate within NECS.

ROLE SPECIFIC RESPONSIBILITIES

Operational

Responsible for delivery of services in line with SLAs and income opportunity requirements, in some or all or the following areas:

Benefits and Business Change.

Business Analysis and horizon scanning.

Project Management.

Clinical systems training and optimisation.

Applications training, eLearning design and broadcast services.

Primary Care Data Quality.

Lead the planning, development, and implementation of projects, using formal project management methodologies, working closely with teams.

Lead the development of partnerships and influence key stakeholders to ensure the widest possible participation.

Management of teams across varying geographies and specialisms.

Undertake personal development of staff i.e. appraisals, recruitment, and resolution of HR issues.

Responsible for the development and maintenance of high-quality services (as detailed in the national GP IT Operating Model and associated SLAs).

Seek out, develop, and deliver bid opportunities.

Lead the promotion and development of our services.

Supports Senior Manager with financial planning.

Leads teams and directly supports transformation and optimisation of systems, to maximise efficiency.

Represent NECS and its customers as required.

Use expert knowledge and horizon scanning skillset to advise and influence NECS and its customers.

Communications

Receives and communicates highly complex information and identifies issues and anomalies in data and processes to aid transformation of ways of working in an environment which can be very resistant to change.

Ability to communicate sometimes sensitive and highly complex project and workforce issues to sponsor director, programme delivery board, programme boards and management executive at regular and specified intervals.

Presents and communicates highly complex and sensitive information with large and small groups, including patient groups, executive level and clinical groups.

Delivers presentations in a conference environment.

Tailors' language and styles as communicates with staff at different levels of seniority at the same time.

Uses developed negotiation and persuasive skills and techniques to win business over competitors.

Persuades others to undertake and understand the benefit of transformational change.

Motivates staff across a regional and national footprint to deliver service Vision.

Represent the organisation and service whilst delivering programmes of work.

Analytical

Research and analyses highly complex data and information from various sources ie research papers, national guidance, technical system specifications, clinical safety requirements, which may contradict and contrast. Uses this to provide options to customers.

Uses business analysis skills to review lessons learned and various technical solutions weaknesses and strengths, to advise customers of best fit solutions for their organisations.

Conceives and builds systems which analyse data.

Analysing data in a clinical and administrative environment identifying trends.

Explaining and documenting analysis to support customer organisational change.

Build and develop portfolio of services provided by Applications Training Team to include eLearning resources, video production and bespoke tools using advanced knowledge of applications and coding.

Planning

Defines direction and makes capacity management decisions for team within area of responsibility.

Involved in the planning and designing of multiple projects and complex activities across various programme delivery groups. Proactively monitors the overall progress, resolving issues and implementing corrective action as appropriate.

Develop, write, and implement plans including a schedule of projects, their expected timescales and interdependencies to support delivery of the programmes.

Creates and communicates work plans for area of responsibility.

Working with other CSUs or national bodies as required, lead on delivering complex, high profile projects and/or tools on behalf of NECS.

Physical Skills and Effort

Delivers training sessions and or presentations for extended periods of time.

Keyboard skills and knowledge of IT Software and solution.

Extended times where concentration is required when working within a customer or team environment.

Travels regionally and nationally.

Ability to stay overnight, to cover customer requirements.

Patient Care

Incidental contact via patient participation groups, etc.

Policy and Service Development

Interprets the impact of national policy on area of influence.

Monitors and ensures team within area of responsibility follows policies and procedures.

Reviews , communicate and implement policies, without support from others.

Contribute to the delivery of well-defined Service Level Agreements and ensure that customer groups have a clear and unambiguous expectation of the level of services being delivered.

Identify options for defining the structure and working configurations of new teams and services across the country and mobilise and implement the resultant provision as required.

Financial and Physical Resources

Responsible for the budget and costing business opportunities, ensuring adherence to NECS terms and Conditions and Standing Financial Instructions within area of influence.

Accountable for ensuring training equipment is patched regularly to ensure compliance with NECS Cyber Security standards.

Staff Management

Provide direct line management to staff within disparate geographies.

Provides training and skills transfer to own team and others.

Ensure targets and SLAs adhered to.

Information Resources

Delivery of one to one and one to many training sessions and provision of advice in relation to optimising use of GP Clinical information Systems.

Will manage staff records and has line management responsibility for teams which work in an agile manner across various geographies.

Research and Development

Works with customers to research and baseline current ways of working and acts autonomously to identify and propose remedial actions.

Research and analyses data and information from various sources ie research papers, national guidance, technical system specifications, clinical safety requirements. Uses this to provide options to customers.

Autonomy

Role interfaces with senior managers in relation to setting the strategic direction and vision for the team.

Works autonomously when working with clinicians and executives.

Makes decision in field of responsibility and is guided by principles and broad occupational policies or regulations and reference to peers or external reference points.

Mental and Emotional Effort

Expected to be able to work in one to one and one to many environments, remaining focussed on the needs of the customer and expected deliverables.

Role will require long periods of concentration.

Work with groups going through transformational change in the work place, must have the ability to facilitate groups, and mange conflict on a daily basis.

Please note this is not an exhaustive list of all duties, and you may be requested to carry out other duties in line with the responsibilities listed here.

KEY WORKING RELATIONSHIPS

Internally

HJIS Team

Externally

NHSE H&J central team.

Regional NHSE commissioners.

Healthcare providers.

End users.

Clinical leads.

System suppliers including TPP.

Experience

Essential

• Senior level experience in customer facing operational management role in a complex and diverse organisation.
• Makes decisions on a range of complex/highly complex project issues where there may be more than one course of action; interprets national guidance; expert in their field.
• Lead manager for a major area of activity, interprets corporate and national policies.
• Training, Broadcasting and Data Quality Service Requirements
• Experience of quality improvement through training delivery and data analysis.
• Significant specialist knowledge of training methodologies such as TAP.
• Experience of using Microsoft Office at Expert level.
• Experience of using MS Project and Visual Basic for Applications programming code.
• Experience in implementing programmes relating to training needs analysis and curriculum development.
• Significant experience in an ICT training and development environment.
• Develops a range of plans/long term strategic plans for performance, service improvement in new areas across organisations.
• Project Management Service Requirements
• Significant experience in a project and programme management environment .
• Experience of managing staff.
• Experience of dealing with suppliers.
• Experience of working within programmes with budget setting experience for more than £1m.
• Proven skills in development of processes and procedures which under pin delivery programmes of work.
• Business Analysis and Business Change Service Requirements
• Research and analyses data and information from various sources ie research papers, national guidance, technical system specifications, clinical safety requirements. Uses this to provide options to customers.
• Significant experience of Business Analysis.
• Specialist knowledge of Business Analysis methodologies, e.g. entity-relationship diagrams (ERDs), object-oriented technologies (object-oriented analysis, object-oriented design, object-oriented programming), and the systems development lifecycle (SDLC).
• Extensive knowledge of Change Management processes and techniques.
• Experience of business change activities.
• Proven skills in transformational change and benefits realisation.
• Extensive experience of benefit collection and realisation.

Desirable

• Experience of working across organisations and with other care sectors.

Knowledge / Abilities

Essential

• Systematic approach to problem solving.
• Ability to establish priorities, work independently and proceed with objectives without supervision.
• Proven ability to understand organisational business drivers and service provision to ensure that all project planning and implementation is in line with business plans and deliverables.
• Propose policy or service changes, impact beyond own area/responsible for policy implementation and development for a service.
• Continuous ability to source, assimilate and analyse data and information relating to wide range of services and translate into an easily understood format.

Circumstances and Physical

Essential

• Ability to undertake the duties of the post subject to reasonable adjustments under the DDA.
• Requirement to travel between numerous NECS/Customer buildings.
• Able to meet NHS standards of attendance.
• Responsible for the safe movement of own and presentation equipment.
• Undertakes customer presentations, therefore will be expected to stand or sit for extended periods of time.

Planning and organisational skills

Essential

• Ability to define direction and make capacity management decisions for team within area of responsibility.
• Leads the planning and designing of complex projects across vatious delivery groups. Proactively monitors the overall progress, resolving issues and implementing corrective action as appropriate.
• Develop, write, and implement plans including a schedule of projects, their expected timescales and interdependencies to support delivery of programmes.

Skills and Abilities

Essential

• Able to switch from one task to another without losing focus, holding a clear overview while paying attention to key aspects of detail.
• Ability to forge and maintain good working relationships with external suppliers and internal clients/departments.
• Ability to manage multiple tasks projects and programmes to a successful conclusion.
• Negotiating project resource and deployment priorities.
• Responsible for researching, analysing and interpreting the impact and benefits of new technologies.
• Excellent oral and written communications.
• The ability to remain current with emerging technologies.
• Sensible negotiator with practical expectation of what can be achieved.
• Track record of performance management and delivery of projects, targets, national policy implementation, change management.
• Ability to facilitate large groups ensuring objectives are achieved.
• Good telephone manner.
• The ability to work under pressure to meet agreed service levels.

Disposition

Essential

• Able to prioritise work, and work well against a background of change and uncertainty.
• Customer focused attitude to providing project management Services .
• Adaptable to situations, can handle people of all capabilities and attitudes.
• Commitment to team-working and respect for the skills of others.
• Self-motivated, proactive, and innovative with a can do attitude.
• Ability to promote workforce diversity and contribute to wider equality and diversity agenda.

Qualifications

Essential

• Educated to post graduate diploma / masters level or relevant experience.
• Evidence of relevant continuing professional development .
• Business Analysis Service Requirements.
• Diploma in Business Analysis.
• Training, Broadcasting and Data Quality Service Requirements.
• PGCE or CertEd Teaching Certificate or equivalent experience.
• Project Management and Business Change Service .
• Accredited project management qualification or with a proven background of specialist project management experience.
• Evidence of Change Management accreditation or significant experience.
• National Security Vetting Counter Terrorism Check (CTC/Level 1b) clearance (provided by a category A site).