Medical Receptionist

Job description

Job responsibilities

MAIN PURPOSE OF THE POST:

The main purpose of the job is to provide reception and administrative support to the GP Practice to ensure the medical and nursing staff can provide an effective, efficient and caring service to the practice population.

MAJOR DUTIES AND RESPONSIBILITIES

Ensure efficient operation of the appointment system and monitor the flow of patients into consulting and treatment rooms.

Explain practice arrangements and formal requirements to new patients, and those seeking temporary cover. Ensure registration procedures are completed.

Respond to all queries and requests for assistance from patients and other visitors.

Enter requests for home visits including all necessary information.

Take and process requests for repeat prescriptions. Ensure that the patient is aware of when the prescription will be ready for collection.

Ensure reception and waiting areas are kept neat and tidy.

Book appointments, ensuring full name and DOB are entered, to ensure that the correct record is retrieved.

Retrieve and refile records as required, ensuring that strict alphabetical order is adhered to.

Receive and make calls as required. Divert calls and take messages as appropriate.

Ensure that the system is operational at the beginning of each day.

Open up the premises at the start of day and make all necessary preparation to receive patients.

Scan hospital letters and other correspondence.

Dealing with changes of address.

Create new patient records.

Replenish any necessary stock

Use of all office equipment.

Any other duties the management feel appropriate to the role.

ADDITIONAL REQUIREMENTS OF THE POST

An understanding, acceptance and adherence to the need for strict confidentiality.

An ability to use own judgement, resourcefulness, common sense, and local knowledge to respond to patients' enquiries and requests.

Keyboard skills necessary to undertake responsibilities involving use of the practice's clinical computer system.

Needs to work effectively as a member of the Reception team, other Practice members and the wider primary healthcare team.

High degree of flexibility in hours worked required. Work additional shifts to cover staff absence and attend staff meetings outside of normal working hours.

To assist in maintaining their own and others health and safety

To support the equality, diversity and right of patients, carers and colleagues

Person Specification

Skills

Essential

• Excellent communication skills (Written and Oral)
• Excellent organisational skills
• IT skills
• Customer service skills
• Time Management and the ability to work to deadlines
• Negotiation and conflict management
• Problem solving skills
• Interpersonal skills

Knowledge

Desirable

• A detailed understanding of a healthcare office environment
• Working knowledge of medical terminology
• An understanding of the Practice clinical system

Behaviours

Essential

• Planning and organising
• Performing under pressure
• Adaptability
• Taking the initiative
• Team working
• Self-motivated
• Flexibility

Experience

Essential

• Experience of dealing with the public face to face or on the telephone
• Experience working with computers including internet, email, Microsoft

Desirable

• Experience of working in General Practice
• Experience of working in a busy reception
• Experience of computerised medical record systems preferably EMIS Web

Qualifications

Essential

• GCSE Mathematics
• GCSE English or equivalent
• Good standard of general education

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

NHS North Of England Commissioning Support Unit

Address

Cruddas Park Surgery

178 Westmorland Road

Newcastle Upon Tyne

NE4 7JT

Employer's website

https://www.necsu.nhs.uk (Opens in a new tab)