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NHS North Of England Commissioning Support Unit

Medical Receptionist

The closing date is 03 August 2025

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Job summary

Medical Receptionist Cruddas Park Surgery, 178 Westmorland Road, Newcastle Upon Tyne, NE4 7JT

Branch- Hillsview Surgery, 220A Hillsview Avenue, Newcastle Upon Tyne, NE3 3LB

We value and recognise the key role that medical receptionists play in delivering high quality healthcare to our patients and being a frontline ambassador for the surgery. We are looking for someone with a motivated, with a can-do attitude to work, who is willing to help and assist patients as required.

We offer a generous salary and are keen to promote individual professional development, some of our reception staff have progressed to lead on additional roles within the practice.

Main duties of the job

The ideal candidate will have excellent communication, listening and interpersonal skills and be able to handle difficult situations professionally and calmly. They will be expected to work closely with their colleagues and clinicians so should be a good team player and can prioritise a wide range of clerical and administration duties in a busy environment. Good typing, IT skills and experience using EMIS Web would be beneficial. The successful applicant will be supported with full training on all aspects of this role.

About us

Cruddas Park Surgery has an exciting opportunity for a caring and enthusiastic individual to join our friendly team, working across two sites, as a medical receptionist. We have a team of GPs, nurses, healthcare assistants and admin staff who all work very hard to provide excellent healthcare to over 11,000 patients.

Details

Date posted

17 July 2025

Pay scheme

Other

Salary

£25,200 to £26,600 a year pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

I9869-2610

Job locations

Cruddas Park Surgery

178 Westmorland Road

Newcastle Upon Tyne

NE4 7JT


Job description

Job responsibilities

The main purpose of the job is to provide reception and administrative support to the GP Practice to ensure the medical and nursing staff can provide an effective, efficient and caring service to the practice population.

MAJOR DUTIES AND RESPONSIBILITIES:

Ensure efficient operation of the appointment system and monitor the flow of patients into consulting and treatment rooms.

Explain practice arrangements and formal requirements to new patients, and those seeking temporary cover. Ensure registration procedures are completed.

Respond to all queries and requests for assistance from patients and other visitors.

Enter requests for home visits including all necessary information.

Take and process requests for repeat prescriptions. Ensure that the patient is aware of when the prescription will be ready for collection.

Ensure reception and waiting areas are kept neat and tidy.

Book appointments, ensuring full name and DOB are entered, to ensure that the correct record is retrieved.

Retrieve and refile records as required, ensuring that strict alphabetical order is adhered to.

Receive and make calls as required. Divert calls and take messages as appropriate.

Ensure that the system is operational at the beginning of each day.

Open up the premises at the start of day and make all necessary preparation to receive patients.

Scan hospital letters and other correspondence.

Dealing with changes of address.

Create new patient records.

Replenish any necessary stock.

Use of all office equipment.

Any other duties the management feel appropriate to the role.

Job description

Job responsibilities

The main purpose of the job is to provide reception and administrative support to the GP Practice to ensure the medical and nursing staff can provide an effective, efficient and caring service to the practice population.

MAJOR DUTIES AND RESPONSIBILITIES:

Ensure efficient operation of the appointment system and monitor the flow of patients into consulting and treatment rooms.

Explain practice arrangements and formal requirements to new patients, and those seeking temporary cover. Ensure registration procedures are completed.

Respond to all queries and requests for assistance from patients and other visitors.

Enter requests for home visits including all necessary information.

Take and process requests for repeat prescriptions. Ensure that the patient is aware of when the prescription will be ready for collection.

Ensure reception and waiting areas are kept neat and tidy.

Book appointments, ensuring full name and DOB are entered, to ensure that the correct record is retrieved.

Retrieve and refile records as required, ensuring that strict alphabetical order is adhered to.

Receive and make calls as required. Divert calls and take messages as appropriate.

Ensure that the system is operational at the beginning of each day.

Open up the premises at the start of day and make all necessary preparation to receive patients.

Scan hospital letters and other correspondence.

Dealing with changes of address.

Create new patient records.

Replenish any necessary stock.

Use of all office equipment.

Any other duties the management feel appropriate to the role.

Person Specification

Experience

Essential

  • Experience of dealing with the public face to face or on the telephone.
  • Experience working with computers including internet, email, Microsoft.

Desirable

  • Experience of working in General Practice.
  • Experience of working in a busy reception.
  • Experience of computerised medical record systems preferably EMIS Web.

Qualifications

Essential

  • GCSE Mathematics.
  • GCSE English or equivalent.
  • Good standard of general education.
Person Specification

Experience

Essential

  • Experience of dealing with the public face to face or on the telephone.
  • Experience working with computers including internet, email, Microsoft.

Desirable

  • Experience of working in General Practice.
  • Experience of working in a busy reception.
  • Experience of computerised medical record systems preferably EMIS Web.

Qualifications

Essential

  • GCSE Mathematics.
  • GCSE English or equivalent.
  • Good standard of general education.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS North Of England Commissioning Support Unit

Address

Cruddas Park Surgery

178 Westmorland Road

Newcastle Upon Tyne

NE4 7JT


Employer's website

https://www.necsu.nhs.uk (Opens in a new tab)

Employer details

Employer name

NHS North Of England Commissioning Support Unit

Address

Cruddas Park Surgery

178 Westmorland Road

Newcastle Upon Tyne

NE4 7JT


Employer's website

https://www.necsu.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Susan Wheatley

susan.wheatley2@nhs.net

Details

Date posted

17 July 2025

Pay scheme

Other

Salary

£25,200 to £26,600 a year pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

I9869-2610

Job locations

Cruddas Park Surgery

178 Westmorland Road

Newcastle Upon Tyne

NE4 7JT


Supporting documents

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