NHS North Of England Commissioning Support Unit

Medical Receptionist

Information:

This job is now closed

Job summary

Queens Road Surgery

JOB TITLE:Medical Receptionist

REPORTS TO:Practice Manager / Reception Supervisor

HOURS:Full or Part Time (5 mornings)

PAY:£12.44 p/h

Queens Road Surgery currently have a vacancy for a receptionist, both full and part time applicants will be considered. Are you an experienced medical receptionist looking for a change or a new challenge? or someone who would like the opportunity to train for this rewarding role? Are you a team player? We would love to hear from you.

Main duties of the job

Applicants must have a good educational background, be of smart appearance, have excellent customer care skills and a pleasant telephone manner. They should have excellent communication skills, IT skills (SystmOne an advantage but not essential) and be able to multitask in a busy but friendly environment, the ability to work under pressure is essential. They will be responsible for greeting patients and answering telephone queries, scanning documents via SystmOne workflow.

In return you will - receive comprehensive training, become part of an efficient, but supportive and friendly reception team and a valued member of an inclusive wider practice team.

About us

Queens Road Surgery is a busy training practice with approx. 16,000 patients. We have 11 GPs, 3 trainee GPs, 2 Advanced Nurse practitioners, 2 Nurse practitioners, 1 Pharmacist, 4 Practice nurses, 1 Nurse associate, 3 Health care assistant. We also have various attached PCN staff such physios/pharmacists and social prescribers based at the practice. All these roles are supported by our clerical and reception team who play a vital part in the day to day running of the practice.

Details

Date posted

28 January 2025

Pay scheme

Other

Salary

£12.44 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

I9869-2582

Job locations

Doctors Surgery

83 Queens Road

Consett

County Durham

DH8 0BW


Job description

Job responsibilities

To ensure the clinicians are able to provide an effective, efficient and caring service to the Practice population.

Dealing with patients through sensible use of initiative, flexible approach and working to consistent high standards.

Through development of skills, you will be expected to prioritise tasks effectively and efficiently.

The post requires:

Respect of patients confidentiality at all times.

Enquiries from patients to be efficiently and courteously handled.

Surgery premises to be kept tidy.

Patient documentation to be handled promptly.

Please see the attached Job Description in Supporting Documents for more information.

Job description

Job responsibilities

To ensure the clinicians are able to provide an effective, efficient and caring service to the Practice population.

Dealing with patients through sensible use of initiative, flexible approach and working to consistent high standards.

Through development of skills, you will be expected to prioritise tasks effectively and efficiently.

The post requires:

Respect of patients confidentiality at all times.

Enquiries from patients to be efficiently and courteously handled.

Surgery premises to be kept tidy.

Patient documentation to be handled promptly.

Please see the attached Job Description in Supporting Documents for more information.

Person Specification

Qualifications

Essential

  • 4 GCSEs at Grade C or above (or equivalent) to include English and Maths.

Experience

Essential

  • IT Skills.
  • Good general knowledge.

Desirable

  • Knowledge of the NHS.
  • Use of SystmOne.
Person Specification

Qualifications

Essential

  • 4 GCSEs at Grade C or above (or equivalent) to include English and Maths.

Experience

Essential

  • IT Skills.
  • Good general knowledge.

Desirable

  • Knowledge of the NHS.
  • Use of SystmOne.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS North Of England Commissioning Support Unit

Address

Doctors Surgery

83 Queens Road

Consett

County Durham

DH8 0BW


Employer's website

https://www.necsu.nhs.uk (Opens in a new tab)

Employer details

Employer name

NHS North Of England Commissioning Support Unit

Address

Doctors Surgery

83 Queens Road

Consett

County Durham

DH8 0BW


Employer's website

https://www.necsu.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

John Blackburn-Wood

John.blackburn-wood@nhs.net

01207585890

Details

Date posted

28 January 2025

Pay scheme

Other

Salary

£12.44 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

I9869-2582

Job locations

Doctors Surgery

83 Queens Road

Consett

County Durham

DH8 0BW


Supporting documents

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