Medical Receptionist

NHS North Of England Commissioning Support Unit

Information:

This job is now closed

Job summary

Willington Medical Group, County Durham

Vacancy for Medical Receptionist

28-37 hours per week, £22,011 (FTE)

We are looking for an experienced Medical Receptionist to join our team. The successful candidate will be expected to staff the front desk and answer phone lines, dealing appropriately with patients. You will also be expected to deal appropriately with prescriptions and provide support to the team throughout all duties. Previous experience of working in a medical reception area will be required, as will previous use of SystmOne.

The Medical Receptionist must have excellent customer service skills, be able to multitask, and have a professional demeanour. This position requires the ability to work independently as well as in a team environment, including with our Lead Receptionist. It also requires the utmost discretion and confidentiality due to the nature of the information being dealt with in the surgery.

The ideal candidate will work 37 hours in a week, but consideration will be given for the right candidate who can work 28 hours or more.

Any job offers are made pending the receipt of a satisfactory DBS check. We reserve the right to withdraw the advert should sufficient candidates present themselves prior to the closing date.

Main duties of the job

Responsibilities:

Greet patients and deal with their requests in a professional manner.

Answer incoming calls, seeking appropriate information from patients and noting everything appropriately. Work with our SystmOne ICT package to ensure everything is logged, dealt with and managed appropriately.

Follow up on all urgent issues to ensure everything has been actioned.

Learn to manage workload of various matters, including prescriptions, tasks, coding and the various systems we use.

Assist with administrative tasks such as filing, data entry and document preparation.

Be prepared to promote and undertake training and development of self and the team to up-skill and enhance the knowledge base of the team.

Maintain a clean and organized reception area.

Provide excellent customer service to all patients and visitors.

Handle incoming mail and packages appropriately.

Support the equality, diversity and rights of patients and staff throughout all systems within the practice.

Promote and uphold Health and Safety practices throughout the reception area and back office.

Comply with all matters addressed in the Staff Handbook.

About us

Willington Medical Group serves the General Practice needs of Willington and the surrounding villages. It is a medium sized practice having 6 GP partners & some 29 clinical / other support staff.

We occupy a leased building, shared with the Health Centre, in the central area of the town and community that it serves. We also provide free parking for patients and staff.

Date posted

26 September 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

I9869-2560

Job locations

Willington Medical Group

Chapel Street

Willington

Crook

County Durham

DL15 0EQ


Job description

Job responsibilities

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Please see the attached Job Description in Supporting Documents for more information.

Job description

Job responsibilities

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Please see the attached Job Description in Supporting Documents for more information.

Person Specification

Experience

Essential

  • Experience of working with the general public.

Desirable

  • Experience of administrative duties.
  • Experience of working in a health care setting.

Qualifications

Essential

  • Educated to GCSE level or equivalent.

Desirable

  • GCSE Mathematics & English (C or above).
  • AMSPAR Receptionists Qualification.
  • NVQ Level 2 in Health and Social Care.
Person Specification

Experience

Essential

  • Experience of working with the general public.

Desirable

  • Experience of administrative duties.
  • Experience of working in a health care setting.

Qualifications

Essential

  • Educated to GCSE level or equivalent.

Desirable

  • GCSE Mathematics & English (C or above).
  • AMSPAR Receptionists Qualification.
  • NVQ Level 2 in Health and Social Care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS North Of England Commissioning Support Unit

Address

Willington Medical Group

Chapel Street

Willington

Crook

County Durham

DL15 0EQ


Employer's website

https://www.necsu.nhs.uk (Opens in a new tab)

Employer details

Employer name

NHS North Of England Commissioning Support Unit

Address

Willington Medical Group

Chapel Street

Willington

Crook

County Durham

DL15 0EQ


Employer's website

https://www.necsu.nhs.uk (Opens in a new tab)

For questions about the job, contact:

Dan Turner

dan.turner2@nhs.net

01388742500

Date posted

26 September 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

I9869-2560

Job locations

Willington Medical Group

Chapel Street

Willington

Crook

County Durham

DL15 0EQ


Supporting documents

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