Job summary
Queens Road Surgery
JOB TITLE: Medical Receptionist
REPORTS TO: Reception Supervisor/ Practice Manager
HOURS: Full or Part Time (Part Time 5 mornings per week)
PAY: £12.44 per hour
Main duties of the job
Greeting patients politely and ensuring that the appointment system is run efficiently, monitor the flow of patients to and from consulting rooms, managing queues through telephone and face to face interaction.
Ensure patients are informed if a clinician is running late or called out.
Advise patients of relevant charges for non-NHS services, accept payment and issue receipt for same.
Maintain working knowledge of the appointment system i.e. times of all clinics, duration of appointments, knowledge of computer system, doctors rotas, procedures for booking routine and urgent appointments
Book appointments accurately and appropriately.
Monitor daily available appointments and report any overload to Reception Manager/Supervisor as appropriate.
Receive and make calls as required. Divert calls and take messages as appropriate, recording information for clinicians to action (home visits, phone calls etc.)
Ensure phones are accurately transferred to and from night duty service and report any faults to the Reception Manager/telephone provider.
Provide non clinical patient care, dealing with requests for information, test results, requests to speak to clinical staff, ensuring confidentiality and privacy for patients.
Maintain working knowledge of computer/clinical system, reporting any problems to Reception Manager.
Adhere to practice policies regarding security and confidentiality, records management roles and responsibilities and computer skills
About us
Queens Road Surgery is a modern, purpose-built surgery in the grounds of Shotley Bridge Hospital, with a branch service at Moorside, Consett. It is a 11 GP, five partner surgery with a growing list of 15,800 patients. We use a triage system so that most of the appointment slots are filled by the on-call GP, with assistance from our Nurse Practitioners who also see minor ailments. However, there are also bookable appointments for patients to use.
Lows pharmacy is on site at both premises and can provide advice, if required.
Job description
Job responsibilities
Greeting patients politely and ensuring that the appointment system is run efficiently, monitor the flow of patients to and from consulting rooms, managing queues through telephone and face to face interaction.
Ensure patients are informed if a clinician is running late or called out.
Ensure urgent extras are monitored with appropriate guidance.
Advise patients of relevant charges for non-NHS services, accept payment and issue receipt for same.
Explain practice arrangements and requirements for new and temporary patients.
Accept registration forms from prospective patients ensuring adherence to practice policies.
Respond to all queries and requests for assistance from patients and other visitors to the practice as appropriate.
Enter requests for home visits including all relevant information.
Deal efficiently with emergency situations.
Maintain a supply of relevant bags, bottles and stationery to keep consulting rooms stocked; ensure rooms have adequate supplies.
Keep reception areas clean and tidy.
Handle specimens as per practice protocol.
Management of appointment system.
Maintain working knowledge of the appointment system i.e. times of all clinics, duration of appointments, knowledge of computer system, doctors rotas, procedures for booking routine and urgent appointments.
Book appointments accurately and appropriately.
Monitor daily available appointments and report any overload to Reception Manager/Supervisor as appropriate.
Operation of telephone system.
Receive and make calls as required. Divert calls and take messages as appropriate, recording information for clinicians to action (home visits, phone calls etc.)
Ensure phones are accurately transferred to and from night duty service and report any faults to the Reception Manager/telephone provider.
Provide non clinical patient care, dealing with requests for information, test results, requests to speak to clinical staff, ensuring confidentiality and privacy for patients.
Ensure patients have access to any relevant leaflets, support groups, carers association etc.
Maintain working knowledge of computer/clinical system, reporting any problems to Reception Manager.
Adhere to practice policies regarding security and confidentiality, records management roles and responsibilities and computer skills.
Report any maintenance matters to the Reception Manager.
Please see the attached Job Description in Supporting Documents for more information.
Job description
Job responsibilities
Greeting patients politely and ensuring that the appointment system is run efficiently, monitor the flow of patients to and from consulting rooms, managing queues through telephone and face to face interaction.
Ensure patients are informed if a clinician is running late or called out.
Ensure urgent extras are monitored with appropriate guidance.
Advise patients of relevant charges for non-NHS services, accept payment and issue receipt for same.
Explain practice arrangements and requirements for new and temporary patients.
Accept registration forms from prospective patients ensuring adherence to practice policies.
Respond to all queries and requests for assistance from patients and other visitors to the practice as appropriate.
Enter requests for home visits including all relevant information.
Deal efficiently with emergency situations.
Maintain a supply of relevant bags, bottles and stationery to keep consulting rooms stocked; ensure rooms have adequate supplies.
Keep reception areas clean and tidy.
Handle specimens as per practice protocol.
Management of appointment system.
Maintain working knowledge of the appointment system i.e. times of all clinics, duration of appointments, knowledge of computer system, doctors rotas, procedures for booking routine and urgent appointments.
Book appointments accurately and appropriately.
Monitor daily available appointments and report any overload to Reception Manager/Supervisor as appropriate.
Operation of telephone system.
Receive and make calls as required. Divert calls and take messages as appropriate, recording information for clinicians to action (home visits, phone calls etc.)
Ensure phones are accurately transferred to and from night duty service and report any faults to the Reception Manager/telephone provider.
Provide non clinical patient care, dealing with requests for information, test results, requests to speak to clinical staff, ensuring confidentiality and privacy for patients.
Ensure patients have access to any relevant leaflets, support groups, carers association etc.
Maintain working knowledge of computer/clinical system, reporting any problems to Reception Manager.
Adhere to practice policies regarding security and confidentiality, records management roles and responsibilities and computer skills.
Report any maintenance matters to the Reception Manager.
Please see the attached Job Description in Supporting Documents for more information.
Person Specification
Experience
Essential
- Minimum of 6 months work experience in a paid or voluntary capacity.
- Experience of working directly with members of the public in a busy customer service environment.
- Knowledge of working in an administrative office environment.
- Experience of working as part of a team.
Desirable
- Experience in a medical receptionist role.
- Experience of answering telephone calls in a high call-volume environment.
Qualifications
Essential
- NVQ Level 2 or equivalent in Maths and English.
Person Specification
Experience
Essential
- Minimum of 6 months work experience in a paid or voluntary capacity.
- Experience of working directly with members of the public in a busy customer service environment.
- Knowledge of working in an administrative office environment.
- Experience of working as part of a team.
Desirable
- Experience in a medical receptionist role.
- Experience of answering telephone calls in a high call-volume environment.
Qualifications
Essential
- NVQ Level 2 or equivalent in Maths and English.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
