Medical Receptionist

NHS North Of England Commissioning Support Unit

Information:

This job is now closed

Job summary

Whitley Bay Health Centre is a local GP Practice providing primary care and community health care services to the people of Whitley Bay. We plan, deliver and commission a wide range of health care and treatment to meet the health needs of local people and we are looking to recruit people who can meet our expectations of delivering a first class health service to the people of Whitley Bay.

We are looking for a motivated, enthusiastic and reliable individual to join our busy practice team.

Hours of work are Monday to Friday 8.30am-5.00pm.

Previous experience in a similar NHS environment preferred but not essential.

Main duties of the job

The successful applicant will act as first point of contact for patients, staff and visitors and must possess excellent interpersonal and organisational skills. The main duties will include booking appointments, taking telephone enquiries and undertaking reception duties all requiring extensive use of the computerised patient administration system.

About us

Interviews will take place week commencing 4th November 2024

As this post involves contact with a vulnerable client group it has been designated as requiring an ENHANCED disclosure from the Disclosure and Barring Service.

Whitley Bay Health Centre is positive about disability and is a disability user. We also wish to be known as an equal opportunities employer and welcome applications form all sectors of the community. The value we place on our employees is reflected in our commitment to improving the working lives of our employees.

If applicants have not heard within 2 weeks they have not been successful.

Date posted

13 September 2024

Pay scheme

Other

Salary

£23,730 a year

Contract

Permanent

Working pattern

Full-time

Reference number

I9869-2558

Job locations

Whitley Road Health Centre

Whitley Road

Whitley Bay

Tyne And Wear

NE26 2ND


Job description

Job responsibilities

Booking, cancelling and revising appointments for patients for a variety of healthcare professionals within the health centre

Registering patient arrivals within the health centre

Answering the telephone, transferring calls and taking messages

Taking enquiries and requests for repeat medication from patients

Keeping waiting area a safe environment for all users

Dealing with incoming and outgoing post

Filing patient notes, both electronic and paper

Dealing with new and temporary patient registrations

Ensuring all letters and samples are ready for courier collection

Updating patient demographic changes on system

Liaise with other support services when needed.

Any other reasonable duties.

Please see the attached Job Description in Supporting Documents for more information.

Job description

Job responsibilities

Booking, cancelling and revising appointments for patients for a variety of healthcare professionals within the health centre

Registering patient arrivals within the health centre

Answering the telephone, transferring calls and taking messages

Taking enquiries and requests for repeat medication from patients

Keeping waiting area a safe environment for all users

Dealing with incoming and outgoing post

Filing patient notes, both electronic and paper

Dealing with new and temporary patient registrations

Ensuring all letters and samples are ready for courier collection

Updating patient demographic changes on system

Liaise with other support services when needed.

Any other reasonable duties.

Please see the attached Job Description in Supporting Documents for more information.

Person Specification

Qualifications

Essential

  • Good standard of general education.
  • Confident and competent using computerised systems.

Desirable

  • Systmone User.

Experience

Essential

  • Previous experience of working in a busy office/reception area.
  • Experience of handling confidential and sensitive information.

Desirable

  • Experience working as a GP receptionist.
  • Sound understanding of confidential issues.
Person Specification

Qualifications

Essential

  • Good standard of general education.
  • Confident and competent using computerised systems.

Desirable

  • Systmone User.

Experience

Essential

  • Previous experience of working in a busy office/reception area.
  • Experience of handling confidential and sensitive information.

Desirable

  • Experience working as a GP receptionist.
  • Sound understanding of confidential issues.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS North Of England Commissioning Support Unit

Address

Whitley Road Health Centre

Whitley Road

Whitley Bay

Tyne And Wear

NE26 2ND


Employer's website

https://www.necsu.nhs.uk (Opens in a new tab)

Employer details

Employer name

NHS North Of England Commissioning Support Unit

Address

Whitley Road Health Centre

Whitley Road

Whitley Bay

Tyne And Wear

NE26 2ND


Employer's website

https://www.necsu.nhs.uk (Opens in a new tab)

For questions about the job, contact:

Susan Harrison

Susan.harrison53@nhs.net

01912531113

Date posted

13 September 2024

Pay scheme

Other

Salary

£23,730 a year

Contract

Permanent

Working pattern

Full-time

Reference number

I9869-2558

Job locations

Whitley Road Health Centre

Whitley Road

Whitley Bay

Tyne And Wear

NE26 2ND


Supporting documents

Privacy notice

NHS North Of England Commissioning Support Unit's privacy notice (opens in a new tab)