Job summary
GP Practice in Ashington and Newbiggin
Patient Services Assistant
Full time post (37.5 hrs per week)
Successful candidates will have excellent communication skills, a commitment to Customer Service and demonstrate good team working and interpersonal skills.
Experience of working in a similar environment would be advantageous but is not necessary as full training will be provided.
For more information:
visit us at www.seatonparkmedicalgroup.co.uk or email carolyn.heads@nhs.net or call 01670 842018.
Closing Date: 30 September 2024
Interview Date: 8 October 2024
Seaton Park Medical Group is an Equal Opportunities Employer
Main duties of the job
Provision of a modern, comprehensive customer-focused reception service to the patients of Seaton Park Medical Group across 2 sites, one in Ashington and one in Newbiggin.
About us
The practice philosophy is rooted in a culture of care. Everyone working within the practice is committed to the NHS, to the provision of a high-quality service and to respect and value for our patients and each other.
We are a friendly, welcoming and inclusive team who enjoy working together.
The Practices aim to be a top-quality healthcare team is supported by our values: working in partnership with our patients, quality, innovation, fairness, continuous learning and a supportive team.
Job description
Job responsibilities
Navigating patient requests to appropriate services, using predefined procedures
Providing a professional service to patients and maintaining a friendly and understanding approach, even at times of provocation and pressure.
Entering into sometimes challenging dialogue with patients, based on the knowledge, training and procedures provided for the role
Recognising where to seek professional direction and where administrative procedures may be applied.
Active participation, as appropriate for the role, towards achievement of QOF and other EnhancedServices Practice goals
Working as part of the larger Patient Services team, focussed on Reception responsibilities, but with a wider remit when working within smaller centres.
Working in a busy, at times pressured and rapidly changing environment dealing with the needs of patients, the general public and busy Health Care Professionals.
Taking responsibility for daily events and being aware of daily priorities.
Using ones own initiative to suggest solutions to organisational problems.
Motivating oneself in quiet times to address housekeeping issues.
Making time to learn and do new things.
Please see the attached Job Description in Supporting Documents for more information.
Job description
Job responsibilities
Navigating patient requests to appropriate services, using predefined procedures
Providing a professional service to patients and maintaining a friendly and understanding approach, even at times of provocation and pressure.
Entering into sometimes challenging dialogue with patients, based on the knowledge, training and procedures provided for the role
Recognising where to seek professional direction and where administrative procedures may be applied.
Active participation, as appropriate for the role, towards achievement of QOF and other EnhancedServices Practice goals
Working as part of the larger Patient Services team, focussed on Reception responsibilities, but with a wider remit when working within smaller centres.
Working in a busy, at times pressured and rapidly changing environment dealing with the needs of patients, the general public and busy Health Care Professionals.
Taking responsibility for daily events and being aware of daily priorities.
Using ones own initiative to suggest solutions to organisational problems.
Motivating oneself in quiet times to address housekeeping issues.
Making time to learn and do new things.
Please see the attached Job Description in Supporting Documents for more information.
Person Specification
Experience
Essential
- Working in a customer service environment.
- Trained in the use of Microsoft Office entry level basics plus Word and Excel.
Desirable
- Knowledge of the Primary Care environment.
- Awareness of Data Protection Act.
- Working in a GP Practice.
- GP Clinical systems.
- Working in a confidential environment.
- Medical terminology.
Qualifications
Essential
- Functional Literacy and Numeracy level 2 / GCSE Grade A-C, including Maths and English Language.
Desirable
- NVQ Level 2 Customer Service.
Person Specification
Experience
Essential
- Working in a customer service environment.
- Trained in the use of Microsoft Office entry level basics plus Word and Excel.
Desirable
- Knowledge of the Primary Care environment.
- Awareness of Data Protection Act.
- Working in a GP Practice.
- GP Clinical systems.
- Working in a confidential environment.
- Medical terminology.
Qualifications
Essential
- Functional Literacy and Numeracy level 2 / GCSE Grade A-C, including Maths and English Language.
Desirable
- NVQ Level 2 Customer Service.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
