Job summary
Chainbridge Medical Partnership are looking to employ a new member to our reception team. We are looking for applicants with a good telephone manner who can work under pressure and enjoy interacting with people. Previous experience would be desirable but is not essential as full training will be provided.
Main duties of the job
The main duties of the role will be answering the telephone to patients and other others contacting the practice, making appointments for GPs, nurses and other attached staff, answering the many patient queries, producing repeat prescriptions for patients and taking a turn on the reception desk.
About us
The practice provides NHS services to 11,300 patients who live in Blaydon, Winlaton, Ryton and the surrounding areas. We work in a purpose-built 8-year-old building adjacent to the shopping centre. The practice team consists of GPs, an Advanced Care Practitioner, Practice Nurses, Health Care Assistants, Pharmacists, Administrators, Secretaries and receptionists as well as a team of attached staff from primary and secondary care.
Job description
Job responsibilities
To provide a high quality, professional reception service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients
Please see the attached Job Description in Supporting Documents for more information.
Job description
Job responsibilities
To provide a high quality, professional reception service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients
Please see the attached Job Description in Supporting Documents for more information.
Person Specification
Experience
Essential
- Practical experience of working with others
- Experience of using own initiative
- Experience of customer service
- Experience of working within a General Practice Reception environment
- Practical experience of computerised recording systems
Qualifications
Essential
- Good standard of general education
- GCSE Mathematics
- GCSE English
Desirable
- Qualification in Customer Service
Person Specification
Experience
Essential
- Practical experience of working with others
- Experience of using own initiative
- Experience of customer service
- Experience of working within a General Practice Reception environment
- Practical experience of computerised recording systems
Qualifications
Essential
- Good standard of general education
- GCSE Mathematics
- GCSE English
Desirable
- Qualification in Customer Service
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
NHS North Of England Commissioning Support Unit
Address
Chainbridge Medical Partnership
Shibdon Road
Blaydon-on-tyne
Tyne And Wear
NE21 5AE
Employer's website
https://www.necsu.nhs.uk (Opens in a new tab)
