Receptionist

Job summary

We require a friendly and enthusiastic staff member to join our present team of Receptionists in providing an excellent customer care and administration service to both patients and colleagues. I.T. and customer care experience are essential, along with a flexible attitude and a willingness to help patients. We are a carer friendly employer. We hold the Gold award in better health at work and are very focused on improving the health and wellbeing of staff whilst at work. NHS Pension, 5 weeks of annual leave and uniform all provided.

Main duties of the job

Administration:

To have a thorough knowledge of all Practice procedures.

To work in accordance of written protocols.

Scanning of post in medical records

Fax and photocopy as requested.

Reception:

Receiving patients consulting with members of practice team.

Handing completed repeat prescriptions to patient and checking names and address.

Be able to cover all reception position as necessary.

Appointments:

Process appointment requests for today, future appointments from patients by telephone and in person.

Deal with visits requests.

Computer:

Registrations of new patients computer data entry and medical records.

Process patients change of address computer data

Process repeat prescription request in accordance with practice guidelines.

Telephone:

Have working knowledge of telephone system, during and after hours.

Other Tasks:

Clear rooms after surgeries.

Ensure building security have thorough knowledge of doors/windows/alarm.

Any other tasks allocated by managers.

About us

We are a carer friendly employer. We hold the Gold award in better health at work and are very focused on improving the health and wellbeing of staff whilst at work. NHS Pension, 5 weeks of annual leave and uniform all provided.

If you would like to make an informal enquiry please contact Amy Norton, Patient Services Manager, Denmark Street Surgery, Darlington, DL3 0PD on 01325 460731 or e-mail denmark.street@nhs.net.