Medical Receptionist

Job summary

We are offering a fantastic opportunity for a Medical Receptionist wanting to join a well-organised and friendly practice. We are based in Stanley, Co Durham, which is easily accessible from Durham and Newcastle.

We are looking to recruit an experienced medical receptionist with excellent customer service skills, literacy and communication skills.

Candidates should be committed and enthusiastic and should ideally have experience working within a GP Surgery and be familiar with the SystmOne clinical IT system.

We welcome your application if you:

Have experience of working within a receptionist or administrative role.

Are proficient in the use of computerised systems such as Microsoft word and excel.

Have excellent communication and customer service skills

Have excellent telephone skills

Have capacity to work calmly under pressure

Are conscientious and hard working

Have an enthusiastic and proactive approach to work.

Can work well independently and as part of a team.

Have good interpersonal skills.

Main duties of the job

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

To act as a focal point of communication between the GPs, receptionist, practice manager, patients and local chemist, as well as other members of the primary health care team, to ensure patients medication is produced within the current protocols of the surgery.

About us

We are a proactive and supportive practice with a key focus on continuous development and improvement.

We recognise the increased pressure within General Practice and offer a supportive environment, striving on improving the working day for our practice team.

We are a training practice for both medical students, GP trainees and career start nurses and encourage development within the practice.

The practice has a Good rating by the CQC and we are committed to investing and improving the medical care we provide for our patients.

There is a strong sense of team within the practice will all team members working together making this truly enjoyable place to work.

If you would like to any further information, or if you would like to arrange an informal visit the practice, then please call Kim Beedham on 01207 232384 or email kim.beedham@nhs.net