Job summary
Work as part of the Patient Pathway Management team and provide comprehensive coordination and administrative support service to the Patient Pathway Manager and the team.Manage clinics and theatre lists for consultant(s) and designated medical staff on a daily basis.Responsible for own workload and organisation of clinics, prioritising and accepting urgent and cancer referrals where necessary.Actively seek to ensure that all patients are treated within National targets set by the Welsh Assembly across Stage 1 to Stage 5 of their pathway.Understand the pathway of each individual patient; monitoring their progress and ensuring timely intervention is achieved.Liaise daily with internal departments and primary care departments to ensure continuity in achieving excellent patient care. Be responsible for communicating with patients regarding their waiting times.Ensure data is stored and shared through variety of media including verbal communication, paper records, and internal and external electronic sources.
Main duties of the job
Flexible and reliable, have excellent organisational skills and have a sound knowledge of medical terminology undertake clerical and administrative duties as instructed by the Line Manager.
Communicate effectively with patients and relatives/carers, often overcoming barriers to understanding and using tact and persuasion where required.
Ensure patients are received in a sympathetic and courteous manner and that cultural differences are catered for.Provide and receive highly complex, sensitive and/or contentious Information where empathy and/or reassurance Is required.Liaise with Consultant, Medical, Nursing and Administrative staff within the Health Board and workers from outside agencies.Able to work as part of a multi-disciplinary team.
Plan and organise a range of complex activities daily with medical staff and consultant(s) which require adjustments.
Manage and validate the waiting lists recurrently, to ensure that where possible patients are booked onto theatre lists chronologically following Welsh Assembly guidelines and regulations.
Supervise the work of Patient Pathway Clerks and Trainees Team staff.
Contribute to the training/monitoring of staff members within the Team.Assist with the management of Sickness Absence, undertaking return to work interviews as and when required
Provide regular statistics to the Service Manager regarding service capacity.
Responsible for data entry, text processing and the storage of data on one or more information systems.
About us
We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.
There are also apprenticeships, work placementsand volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.
Job description
Job responsibilities
Please see the attached job description and person specification for a detailed outline of the job requirements. This is available for you bilingually, in English and Welsh.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Job description
Job responsibilities
Please see the attached job description and person specification for a detailed outline of the job requirements. This is available for you bilingually, in English and Welsh.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Person Specification
Qualifications and Knowledge
Essential
- BTEC Diploma, NVQ 3 or equivalent training/experience.
- Requires an in-depth knowledge and understanding of Legislation that directly affects the Patient Pathway Team such as: Health Board Policies and procedures in relation to Sickness Absence, Maternity and Special Leave, etc. General Data Protection Regulation (GDPR) The Access to Health Records Act 1990 and the Freedom of Information Act 2000.
- Good standard of Education (GCE level or equivalent)
- Familiar and confident using e-mail and Microsoft IT packages such as Word and Excel.
Desirable
Experience
Essential
- Previous clerical/administration experience within a service where data input forms a significant part of the workload
- Excellent IT skills with ability to use a range of packages especially Excel.
- Understanding of Waiting Lists Management.
Desirable
- Previous supervisory experience.
- Previous research/audit experience.
- Excellent knowledge of Referral to Treatment Rules.
Aptitude and abilities
Essential
- Adhere to and can demonstrate SBU Values & Behaviours.
- Able to demonstrate excellent verbal and written communication skills to provide and receive often complex highly sensitive & contentious information. Able to demonstrate situations where effective leadership and management skills have been used.
- Able to demonstrate tact and diplomacy when working with others. Able to demonstrate sound organisational skills and a methodical approach towards work. Able to evaluate complex information and identify options. Able to demonstrate an inquisitive nature and an ability to tackle problem solving in a positive manner.
- Able to demonstrate a high level of self-motivation and able to use this skill to influence others.
- Able to demonstrate initiative and an ability to take decisions appropriate within the boundaries of the role.
Desirable
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.
Other essential criteria
Essential
- Ability to travel within geographical area. Able to work hours flexibly.
- Satisfactory Enhanced DBS clearance including an Adults and Childrens Barred List check (as relevant to the Post).
- Able to work under, and cope with pressure.
Person Specification
Qualifications and Knowledge
Essential
- BTEC Diploma, NVQ 3 or equivalent training/experience.
- Requires an in-depth knowledge and understanding of Legislation that directly affects the Patient Pathway Team such as: Health Board Policies and procedures in relation to Sickness Absence, Maternity and Special Leave, etc. General Data Protection Regulation (GDPR) The Access to Health Records Act 1990 and the Freedom of Information Act 2000.
- Good standard of Education (GCE level or equivalent)
- Familiar and confident using e-mail and Microsoft IT packages such as Word and Excel.
Desirable
Experience
Essential
- Previous clerical/administration experience within a service where data input forms a significant part of the workload
- Excellent IT skills with ability to use a range of packages especially Excel.
- Understanding of Waiting Lists Management.
Desirable
- Previous supervisory experience.
- Previous research/audit experience.
- Excellent knowledge of Referral to Treatment Rules.
Aptitude and abilities
Essential
- Adhere to and can demonstrate SBU Values & Behaviours.
- Able to demonstrate excellent verbal and written communication skills to provide and receive often complex highly sensitive & contentious information. Able to demonstrate situations where effective leadership and management skills have been used.
- Able to demonstrate tact and diplomacy when working with others. Able to demonstrate sound organisational skills and a methodical approach towards work. Able to evaluate complex information and identify options. Able to demonstrate an inquisitive nature and an ability to tackle problem solving in a positive manner.
- Able to demonstrate a high level of self-motivation and able to use this skill to influence others.
- Able to demonstrate initiative and an ability to take decisions appropriate within the boundaries of the role.
Desirable
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.
Other essential criteria
Essential
- Ability to travel within geographical area. Able to work hours flexibly.
- Satisfactory Enhanced DBS clearance including an Adults and Childrens Barred List check (as relevant to the Post).
- Able to work under, and cope with pressure.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
