Job summary
The post holder will contribute to the provision of healthcare by providing a comprehensive and confidential support secretarial service to the Department and may be expected to work on other hospital sites to ensure appropriate service cover at all times; this may include cross site working/cross cover with other departments within the Service Group. Possess excellent communication skills to be able to communicate with patients, colleagues and other departments, using patience, empathy and tact.
Main duties of the job
o Following appropriate systems, procedures, policies and processes, ensuring efficient and accurate typing skills are performed andthat timely communication is carried out to allow the patients to experience a smooth journey at all times.o Ensure their workload is managed within the Department in an efficient manner, following Departmental, Health Board policiesand procedures at all times.o Plan and organise straightforward, sometimes ongoing tasks, process all incoming mail and deal with any matters as delegated.o Carry out routine filing, ensuring that the patients' notes are up to date and any correspondence and tests results are filed on a daily basis.o Retrieve, receive and return case notes and organise meetings as required and ensure relevant papers and information prior tomeetings is circulated in a timely manner, to attend meetings and take minutes as required.
About us
We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.
There are also apprenticeships, work placementsand volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.
Job description
Job responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click "Apply Now" to view in Trac.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Job description
Job responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click "Apply Now" to view in Trac.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Person Specification
Essential Qualifications & Knowledge
Essential
- Educated to vocational level 3 or able to demonstrate the equivalent level of knowledge, skills and experience
- Demonstrable working knowledge of Microsoft packages including Word, Excel, Outlook and Teams.
- Possess or work toward gaining an understanding of medical terminology.
Desirable
- Commitment to personal development.
- Knowledge of some medical terminology.
- RSA/OCR Stage II in audio typing.
Essential Experience
Essential
- Working to deadlines.
- Being able to determine priorities.
- Knowledge of filing systems.
- Experience of dealing with general public in person and by phone.
- Ability to work on own initiative and as part of a team.
Desirable
- Working with staff from different disciplines.
- Previous experience working in a clerical / administrative role within a NHS setting.
- Experience of using a NHS Patient Administration system (PAS).
- Experience of audio typing.
Essential Aptitude and Abilities
Essential
- Can demonstrate SBUHB values.
- Be able to demonstrate tact and diplomacy when working with others be flexible to the demands of departmental staff including unpredictable work patterns, deadlines and frequent interruptions.
- See and treat others as individuals (patient, families, colleagues) and treats people with dignity and respect.
- Advanced keyboard use / audio-typing skills
- Shows resilience, adaptability and flexible approach as situations arise and positivity when times are tough.
- Willing to seek out learning, give and accept constructive feedback and committed to continuous improvement
- Shows respect for others' views and appreciate others' inputs and encourage colleagues to display our values.
Desirable
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.
Other Essential
Essential
- Able to work hours flexibly and travel to other Hospital sites within geographical area.
- Satisfactory DBS clearance including an Adults and Childrens Barred List check.
- Ability to work through implementation of new procedures and technology.
- Carry / move equipment / case notes within manual handling guidelines.
Person Specification
Essential Qualifications & Knowledge
Essential
- Educated to vocational level 3 or able to demonstrate the equivalent level of knowledge, skills and experience
- Demonstrable working knowledge of Microsoft packages including Word, Excel, Outlook and Teams.
- Possess or work toward gaining an understanding of medical terminology.
Desirable
- Commitment to personal development.
- Knowledge of some medical terminology.
- RSA/OCR Stage II in audio typing.
Essential Experience
Essential
- Working to deadlines.
- Being able to determine priorities.
- Knowledge of filing systems.
- Experience of dealing with general public in person and by phone.
- Ability to work on own initiative and as part of a team.
Desirable
- Working with staff from different disciplines.
- Previous experience working in a clerical / administrative role within a NHS setting.
- Experience of using a NHS Patient Administration system (PAS).
- Experience of audio typing.
Essential Aptitude and Abilities
Essential
- Can demonstrate SBUHB values.
- Be able to demonstrate tact and diplomacy when working with others be flexible to the demands of departmental staff including unpredictable work patterns, deadlines and frequent interruptions.
- See and treat others as individuals (patient, families, colleagues) and treats people with dignity and respect.
- Advanced keyboard use / audio-typing skills
- Shows resilience, adaptability and flexible approach as situations arise and positivity when times are tough.
- Willing to seek out learning, give and accept constructive feedback and committed to continuous improvement
- Shows respect for others' views and appreciate others' inputs and encourage colleagues to display our values.
Desirable
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.
Other Essential
Essential
- Able to work hours flexibly and travel to other Hospital sites within geographical area.
- Satisfactory DBS clearance including an Adults and Childrens Barred List check.
- Ability to work through implementation of new procedures and technology.
- Carry / move equipment / case notes within manual handling guidelines.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
