Job summary
An exciting opportunity has arisen within the Appointments Office based in Swansea Bay University Headquarters Baglan in the role of Appointment Office Hub Co-ordinator. This is an office based role.
The OutpatientAppointments Officeis responsible for the provision of an effective patient focused service in respect of referral management, appointments reception and waiting list management.
Main duties of the job
The successful post holder will be expected to maintain and plan appropriate cover for all clerical roles within all areas and to provide a high quality service to patients and users of the service.
The post holder will assist the Hub Leader in the efficient day to day operation of the department ensuring that all tasks are carried out to the required standards and in accordance with Health Board Policies. The post holder will have to be able to communicate effectively with staff groups and patients. The successful candidate will also collate information for reports. The role will involve the validation of waiting lists.
About us
We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organization.
You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.
There are also apprenticeships, work placements and volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply
Person Specification
Qualifications
Essential
- 5 GCSE Passes or equivalent and/or relevant experience
- NVQ level 3 or equivalent experience acquired through a Patient Administration or Health Records role
- Evidence of continuous professional development
Experience
Essential
- Experience of working within a Outpatients / Appointments environment
- Computer literate
- Customer service training
Desirable
- Experience of managing staff
- Experience of implementing change
Skills and Abilities
Essential
- Ability to communicate effectively with a variety of staff and public both verbally and in writing
- Knowledge of WPAS
- Microsoft Office Skills
Desirable
- Ability to prioritise and achieve deadlines
- Ability to handle complex problems
Personal Attributes
Essential
- Adaptable, conscientious and approachable
- Self motivated and enthusiastic
- Pleasant disposition and able to foster good relations with team members / patients
Desirable
Person Specification
Qualifications
Essential
- 5 GCSE Passes or equivalent and/or relevant experience
- NVQ level 3 or equivalent experience acquired through a Patient Administration or Health Records role
- Evidence of continuous professional development
Experience
Essential
- Experience of working within a Outpatients / Appointments environment
- Computer literate
- Customer service training
Desirable
- Experience of managing staff
- Experience of implementing change
Skills and Abilities
Essential
- Ability to communicate effectively with a variety of staff and public both verbally and in writing
- Knowledge of WPAS
- Microsoft Office Skills
Desirable
- Ability to prioritise and achieve deadlines
- Ability to handle complex problems
Personal Attributes
Essential
- Adaptable, conscientious and approachable
- Self motivated and enthusiastic
- Pleasant disposition and able to foster good relations with team members / patients
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Swansea Bay University Health Board
Address
Swansea Bay University Health Board Headquarters
1 Talbot Gateway
Baglan, Port Talbot
SA12 7BR
Employer's website
https://sbuhb.nhs.wales/ (Opens in a new tab)
