Job summary
THIS POST IS FIXED TERM FOR 12 MONTHS DUE TO FUNDING.
IF YOU ARE INTERNAL TO THE NHS AND ARE INTERESTED IN APPLYING FOR A SECONDMENT POSITON, YOU WILL NEED TO OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING.
Acute Medicine Receptionist
Fixed term for 12 months
23-hours per week per post
(2 shifts per week of 11.5 hours worked over 7 days and nights)
To work as a member of a team providing an efficient and comprehensive clerical support service for the unit, thereby supporting the delivery of high-quality service to patients and staff within the Department.
Main duties of the job
The post holder will provide a comprehensive clerical and reception administrative service, demonstrating a courteous, professional, and sensitive approach at all times prioritising their time, and demonstrate a high degree of flexibility and will;Maintain records both manually and on computerised systems.Handling sensitive and confidential information, i.e. patient /staffing information, or service data etc.Deliver a client focussed service promoting good customer service and effective working relationships.Provide a clerical and word processing service associated with correspondence, reports, and other similar documentation as directed by the Manager.Provide clerical and administrative support during colleagues' absences due to annual leave and sickness.
About us
We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.
There are also apprenticeships, work placementsand volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.
Job description
Job responsibilities
To welcome patients, carers, relatives, visitors and other health care staff on arrival to the unit and to be responsible for registering patients on arrival and checking and updating patient details.
To relay any patient medical information to professional staff as well as checking patient information on the WPAS system and updating as appropriate.
To maintain medical and nursing records, together with all reports, results and X-rays for patients and correspondence from other departments.
This includes sourcing and tracking case notes from other departments or wards in the Hospital.
Job description
Job responsibilities
To welcome patients, carers, relatives, visitors and other health care staff on arrival to the unit and to be responsible for registering patients on arrival and checking and updating patient details.
To relay any patient medical information to professional staff as well as checking patient information on the WPAS system and updating as appropriate.
To maintain medical and nursing records, together with all reports, results and X-rays for patients and correspondence from other departments.
This includes sourcing and tracking case notes from other departments or wards in the Hospital.
Person Specification
Qualifications & Knowledge
Essential
- 5 GCSEs or equivalent, Grade C or above.
- Level 2 or equivalent demonstrable experience/knowledge in Business Administration or similar
- RSA II or equivalent demonstrable experience.
- Proof of appropriate CPD
Desirable
- ECDL or equivalent experience and or qualifications.
- Customer Service qualification L2
Experience
Essential
- Experience of working in an administrative/office environment.
Aptitude and abilities
Essential
- Can demonstrate SBU values
- Excellent verbal and written communication skills.
- Ability to work to meet deadlines.
- Ability to prioritise.
- Ability to use Microsoft Office e.g. word/excel and virtual platforms e.g. Teams etc
Desirable
Person Specification
Qualifications & Knowledge
Essential
- 5 GCSEs or equivalent, Grade C or above.
- Level 2 or equivalent demonstrable experience/knowledge in Business Administration or similar
- RSA II or equivalent demonstrable experience.
- Proof of appropriate CPD
Desirable
- ECDL or equivalent experience and or qualifications.
- Customer Service qualification L2
Experience
Essential
- Experience of working in an administrative/office environment.
Aptitude and abilities
Essential
- Can demonstrate SBU values
- Excellent verbal and written communication skills.
- Ability to work to meet deadlines.
- Ability to prioritise.
- Ability to use Microsoft Office e.g. word/excel and virtual platforms e.g. Teams etc
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
