Job summary
The Chemotherapy Booking Coordinator will be responsible for providing a high standard of administrative support and a highly professional, patient focused service to haematology day unit The Chemotherapy Booking Coordinator will ensure that chemotherapy treatment is scheduled according to SBU approved protocols and Cancer waiting Times Regulations.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome
Main duties of the job
The main responsibility of this role is to book patients into haematology Day unit for their appointments. The post holder will work as part of a multidisciplinary team within the haematology day unit setting under the direction of the ward manager /deputy and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly. The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact on all booking related matters.
About us
We believe staff are our bets asset and we want you to be happy and confident about working here at Swansea University Health Board.
As one of the biggest health care groups in the UK we can offer a wealth of professional training and development opportunities in an innovative forward thinking organisation.
We are an inclusive employer and welcome applications from everyone whatever their Sex, religion, or belief , Race, Age, Sexual orientation gender identity, or whether they are pregnant or have recently been on maternity leave.
Our Values Caring for Each Other, Working Together, and always improving, Show that our commitment to equality is at the heart of everything we do.
Job description
Job responsibilities
To deal with all new patient chemotherapy/treatment referrals from clinicians, ensuring that chemotherapy treatment is scheduled within Cancer Waiting Times targets. To liaise directly with the patient regarding their treatment, providing information and reassurance and managing patient expectations around the chemotherapy experience. To schedule all chemotherapy treatment on Haematology Day unit according to ABMU protocols. To plan patient treatment and unit capacity efficiently, having consideration for a range of influencing factors such as the nursing staff availability, pharmacy turnaround times, availability of blood results etc. To plan ahead and to reschedule chemotherapy when necessary, to ensure that the unit capacity is fully utilised. Undertake a chaperoning role for patients when appropriate for discussions with doctors
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
To deal with all new patient chemotherapy/treatment referrals from clinicians, ensuring that chemotherapy treatment is scheduled within Cancer Waiting Times targets. To liaise directly with the patient regarding their treatment, providing information and reassurance and managing patient expectations around the chemotherapy experience. To schedule all chemotherapy treatment on Haematology Day unit according to ABMU protocols. To plan patient treatment and unit capacity efficiently, having consideration for a range of influencing factors such as the nursing staff availability, pharmacy turnaround times, availability of blood results etc. To plan ahead and to reschedule chemotherapy when necessary, to ensure that the unit capacity is fully utilised. Undertake a chaperoning role for patients when appropriate for discussions with doctors
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Essential Qualifications & Knowledge
Essential
- Educated to vocational level 3 or able to demonstrate the equivalent level of knowledge, skills and experience
- Computer literate
- Knowledge of Microsoft Office Suite, including Word, Excel, and Outlook
Desirable
- Knowledge of Relevant ABMU HB Policies & Procedures
- ECDL or equivalent computer courses
Essential Experience
Essential
- Experience of office Procedures
- Experience of working with NHS IT systems, e.g. Myrddin, PIMS and Chemo care
- Previous experience of working in the NHS
Essential Aptitude and abilities
Essential
- Excellent Communication, Ability to reach deadlines, Ability to work as part of a team, Excellent organisational skills.
- Demonstrates evidence of self-motivation. Confident/polite telephone manner. Highly Self Motivated, Conscientious, Maintains Confidentiality ECDL or equivalent computer courses
- Knowledge of Relevant ABMU HB Policies & Procedures Compassionate nature/friendly Committed to high standards
Desirable
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Other Essential Criteria
Essential
- Ability to travel within geographical area. Able to work hours flexibly.
- Satisfactory Standard/Enhanced DBS clearance including an Adults and Childrens Barred List check (if required for post)
Person Specification
Essential Qualifications & Knowledge
Essential
- Educated to vocational level 3 or able to demonstrate the equivalent level of knowledge, skills and experience
- Computer literate
- Knowledge of Microsoft Office Suite, including Word, Excel, and Outlook
Desirable
- Knowledge of Relevant ABMU HB Policies & Procedures
- ECDL or equivalent computer courses
Essential Experience
Essential
- Experience of office Procedures
- Experience of working with NHS IT systems, e.g. Myrddin, PIMS and Chemo care
- Previous experience of working in the NHS
Essential Aptitude and abilities
Essential
- Excellent Communication, Ability to reach deadlines, Ability to work as part of a team, Excellent organisational skills.
- Demonstrates evidence of self-motivation. Confident/polite telephone manner. Highly Self Motivated, Conscientious, Maintains Confidentiality ECDL or equivalent computer courses
- Knowledge of Relevant ABMU HB Policies & Procedures Compassionate nature/friendly Committed to high standards
Desirable
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Other Essential Criteria
Essential
- Ability to travel within geographical area. Able to work hours flexibly.
- Satisfactory Standard/Enhanced DBS clearance including an Adults and Childrens Barred List check (if required for post)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
