Job summary
The post holder will provide a comprehensive clerical and reception administrative service, demonstrating a courteous, professional, and sensitive approach at all times prioritising their time, and demonstrate a high degree of flexibility and will;o Maintain records both manually and on computerised systems.o Handling sensitive and confidential information.o Deliver a client focussed service promoting good customer service and effective working relationships.o Provide a clerical and word processing service associated with correspondence, reports, and other similar documentation as directed by the Manager.Provide clerical and administrative support during colleagues' absences due to annual leave and sickness.
Main duties of the job
Provide reception duties, including receiving and greeting visitors in a courteous and professional manner and directing visitors as required.Build and maintain strong influential relationships with internal and external stakeholders. Utilise excellent communication when liaising directly with external organisations, i.e. Health Boards, Local Authorities, educational providers, Welsh Government, staff, or patients etc. to obtain or process requests for information and develop/maintain working relationships. Ensure good customer service by providing a professional and effective service by dealing with queries from service users and staff on the telephone. Take accurate messages and ensure these are passed onto the appropriate person.
About us
We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board. As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation. Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.
Job description
Job responsibilities
The full Job description & responsibilities related to this role can be found in the JD attached to this vacancy.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome
Job description
Job responsibilities
The full Job description & responsibilities related to this role can be found in the JD attached to this vacancy.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome
Person Specification
Qualifications & Knowledge
Essential
- 5 GCSEs or equivalent, Grade C or above.
- Level 2 or equivalent demonstrable experience/knowledge in Business Administration or similar
- RSA II or equivalent demonstrable experience.
- Proof of appropriate CPD.
- Experience of working in an administrative/office environment.
Desirable
- ECDL or equivalent experience and or qualifications.
- Customer Service qualification L2
Aptitude and abilities
Essential
- Ability to use Microsoft Office e.g. word/excel and virtual platforms e.g. Teams etc
- Excellent verbal and written communication skills.
- Ability to work to meet deadlines.
Person Specification
Qualifications & Knowledge
Essential
- 5 GCSEs or equivalent, Grade C or above.
- Level 2 or equivalent demonstrable experience/knowledge in Business Administration or similar
- RSA II or equivalent demonstrable experience.
- Proof of appropriate CPD.
- Experience of working in an administrative/office environment.
Desirable
- ECDL or equivalent experience and or qualifications.
- Customer Service qualification L2
Aptitude and abilities
Essential
- Ability to use Microsoft Office e.g. word/excel and virtual platforms e.g. Teams etc
- Excellent verbal and written communication skills.
- Ability to work to meet deadlines.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
