Clerical Officer

Job summary

The post holder will be required to provide administration services to the Therapy department, this will include - good communication skills, production of documents, updating systems, updating referrals, collating of information, mail distribution, typing, answering telephone queries, providing clerical support for CAP triage team.

This post is permanent at 37.5 hours per week

Main duties of the job

As one of the first point of contacts for the department, the Clerical Officer will deal with and direct calls as necessary in a professional, courteous manner acting as an ambassador for the organisation in all aspects of communication. This will include;

Dealing with telephone queries appropriately, referring more complex queries onto the appropriate person

Providing an excellent customer service to the organisation

Collecting, opening and acknowledging post and emails within specified timescales

Dealing with all other enquires via email or in person for the departments appropriately, referring to others as required

Recording messages as required for the department

Developing Documents and Data Inputting, the role will provide an administration service to a high standard

Producing documents for the department such as correspondence, posters, leaflets, presentations etc.

Inputting information into systems, maintaining accuracy

Creation of databases for recording of information as necessary for the administrative needs of the department

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply

About us

We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.

There are also apprenticeships, work placementsand volunteering roles available.

We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.

Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.